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“Great location with warm, well-trained staff!” 4 of 5 stars
Review of Quest Cebu

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Quest Cebu
3.0 of 5 Hotel   |   Archbishop Reyes Avenue, Cebu City, Philippines   |  
Hotel amenities
Ranked #11 of 76 Hotels in Cebu City
Singapore, Singapore
Contributor
20 reviews 20 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
“Great location with warm, well-trained staff!”
4 of 5 stars Reviewed April 19, 2013

My wife and I just wanted to try this hotel as it's relatively new and has a central location. To my delight, we were not disappointed. The staff were really warm and accommodating. Inspite of arriving at 6am, we decided to go for early check-in with some additional charge but it was worth it. All the staffs inspite of the wee hours that we arrived were still genuinely friendly and accommodating. I guess that first impression really lasted until our entire stay.

Location itself is very central to go anywhere in the city. If you opt not to take breakfast in the hotel, it's very convenient to go to various breakfast places in the city aswell.

The beds were very comfortable. Though the room was a bit smaller than we expected but it was large enough to make you want to just lie down and sleep off the day.

All-in-all it was a pretty good experience and I would surely come back here whenever I can.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuestCebuGM, General Manager at Quest Cebu, responded to this review, December 5, 2013
Thank you for taking the time to tell us about your recent experience while staying at Quest Hotel & Conference Center. We sincerely value your comments in our continuous effort to provide friendly and efficient service.

I have shared your kind comments to our team members since this will serve as our inspiration to continually delight all our guests.

Once again, thank you for your feedback and we hope to welcome you back to our hotel in the not too distant future.

Sincerely,

Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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657 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (160)
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English first
Norfolk, Virginia
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed April 19, 2013

I have stayed at a handful of hotels throughout Cebu City and the Quest Hotel is by far my favorite. I booked on Agoda.com and got the standard room for 55 US. I thought the rooms were very nicely decorated and the pool area, although small, was adequate for a nice lazy day in the pool. They even have a small swim up bar. The best part is that it is right across the street from Ayala Mall. Nice location and accommodation without the expensive Marriott price tag.

Stayed April 2013, traveled solo
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuestCebuGM, General Manager at Quest Cebu, responded to this review, December 5, 2013
Thank you for taking the time to tell us about your recent experience while staying at Quest Hotel & Conference Center-Cebu. We sincerely value your comments in our continuous effort to provide friendly and efficient service.

My team and I are thrilled to read such a wonderful review. Your excellent comments about our services, food and facilities inspired us to continually look for ways to further delight all our guests.

Once again, thank you for your feedback and we hope to welcome you again to our hotel in the not too distant future.

Sincerely,

Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norwich, England, United Kingdom
Contributor
18 reviews 18 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed April 17, 2013

Stayed at the Quest on the way to and return from Malapascua. A clean modern hotel with all the trimmings you would expect. Slightly more expensive than your average tourist hotel in the Philippines but well worth it, breakfast was excellent although the service a little slow. Pleasant out door swimming pool and gym if you are that way inclined. Rooms clean tidy and well serviced, excellent quiet aircon.

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuestCebuGM, General Manager at Quest Cebu, responded to this review, December 5, 2013
Thank you for taking the time to tell us about your recent experience while staying at Quest Hotel & Conference Center. We sincerely value your comments in our continuous effort to provide friendly and efficient service.

I have shared your kind comments to our team members since this will serve as our inspiration to continually delight all our guests.

Once again, thank you for your feedback and we hope to welcome you back to our hotel in the not too distant future.

Sincerely,

Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
23 reviews 23 reviews
Reviews in 8 cities Reviews in 8 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed April 12, 2013 via mobile

The location is excellent - right in the middle of everything. The de luxe room is for 2 persons but has only 1 chair. The bathroom is spacious but they have only 1 towel hanger. They didnt give us face and hand towel. The room is clean but lacking in facilities.

  • Stayed April 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuestCebuGM, General Manager at Quest Cebu, responded to this review, December 5, 2013
Thank you for taking the time to tell us about your recent experience while staying at Quest Hotel & Conference Center-Cebu. We sincerely value your comments in our continuous effort to provide friendly and efficient service.

I regret that you experienced dissatisfaction during your stay with us. Rest assured that I have noted your comments and took necessary actions to ensure that similar incidents will not happen in the future.

Once again, thank you for your feedback and we hope to welcome you back to our hotel soon.


Sincerely,

Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manila, Philippines
Contributor
18 reviews 18 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed April 9, 2013

I found this affordable hotel right at the center of Cebu's busy business district, and just beside Ayala Mall! I am pleased to note that it is also very near the famed Marriott Hotel, but without paying the high price.

Room interiors are very classy. The breakfast buffet has a wide selection, but food quality is just average. Room service and hotel staffs are very friendly and accommodating.

During our stay, the pool area ran out of towels, due to the high volume of guests.
They said that they would give us towels, but never did... too bad we have to walk our way back to the rooms dripping wet!

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuestCebuGM, General Manager at Quest Cebu, responded to this review, December 5, 2013
Thank you for taking the time to tell us about your recent experience while staying at Quest Hotel & Conference Center-Cebu. We sincerely value your comments in our continuous effort to provide friendly and efficient service.

I regret that you experienced dissatisfaction during your stay with us. Rest assured that I have noted your comments and took necessary actions to ensure that similar incidents will not happen in the future.

Once again, thank you for your feedback and we hope to welcome you back to our hotel soon.


Sincerely,

Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Makati
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 9, 2013

This large new hotel with a very good location just across a major street from Ayala mall offers good value for the rates they are currently charging. To get to the mall though, crossing the major street poses quite a challenge as the vehicular traffic does not really give way to pedestrians. The hotel offers free, secure and covered parking on the 4th floor. The front desk which handles check-in and check-out is quite small relative to the size of the hotel causing guests to wait in line quite a bit. However, hotel personnel from a nearby desk would assist if they are not busy. Service from all hotel personnel we encountered was eager and charming, and this includes the staff at the hotel's breakfast buffet restaurant. The hotel's buffet breakfast, which was included in our room rate, was very good in our opinion although not the most lavish in Cebu. But taste wise we found it delicious. We were a bit underwhelmed with our standard room after seeing the hotel lobby. The room's airconditioning unit was a bit noisy because the compressor is located in a panel by the window. We also complained about our room having a connecting door to an adjoining room, but were not offered to be transferred to another room. Luckily, the occupant of the adjoining room was probably a considerate person, although we could hear him/her. This hotel is not perfect but we would stay in the Quest again when in Cebu.

Room Tip: Specify a room with no connecting door to an adjoining room because you would hear the occupants in...
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuestCebuGM, General Manager at Quest Cebu, responded to this review, December 5, 2013
My team and I are extremely grateful for your honest review. We are glad that despite some disappointments you were still able to enjoy your stay with us. We are truly grateful that you will stay in our hotel again.

Once again, thank you for your feedback. We definitely look forward to welcoming you back in the not too distant future.

Sincerely,

Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed April 8, 2013

During my recent visit to Cebu I decided to spoil myself for a few days and booked a Junior Suite and couldn't have been happier. I think I paid around $100 (Au) per night including breakfast, some sort of promo rate

Location is great, directly across the road from Ayala Mall, for shopping and dinning.

Check in was very efficient and quick, in the room in no time. Lounge room with a sofa and TV and a bedroom with a king size bed. For $100 I this was really good value.

The room was bright and spotlessly clean. Bathroom was also spotless with good water pressure.

Breakfast was more than adequate with a good selection suitable for everybody.

I didn't use any of the facilities but the free wifi worked good.

I would certainly recommend this hotel.

  • Stayed March 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuestCebuGM, General Manager at Quest Cebu, responded to this review, May 10, 2013
Dear Ocean_Ranger,

Thank you for the kind thoughts that you shared with us on trip advisor.

We are truly fortunate that our hotel is located right across one of the city's premier shopping malls, with direct access to Cebu's business district, shopping destination , tourist attractions and trendy night spots.

Please be assured always that we will to do our best to ensure the satisfaction of our guests.

Thank you once again for giving us the opportunity to be of service to you!


Sincerely,

Executive Assistant Manager
Quest Hotel Conference Center Cebu
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quest Cebu

Address: Archbishop Reyes Avenue, Cebu City, Philippines
Location: Philippines > Visayas > Cebu Island > Cebu City
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Cebu City
#9 Business Hotel in Cebu City
Price Range (Based on Average Rates): $
Hotel Class:3 star — Quest Cebu 3*
Number of rooms: 427
Official Description (provided by the hotel):
"Quest Hotel & Conference Center - Cebu is a convenient, comfortable and enjoyable hotel with 427 delightfully furnished rooms and suites and 10 modern state of the art meeting rooms. The hotel combines good value with unique and inspiring design elements and uncompromising service making it ideal for business and leisure travelers seeking a stylish but unpretentious environment." ... more   less 
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Also Known As:
Quest Cebu Cebu Island/Cebu City

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