Chose this hotel for an overnight business trip for my husband as it's supposed to be right across Ayala Center. However, the walk across the public terminal to get to the mall is really oppressive, crossing the street right where the flyover drops off means you will need to navigate through high speed traffic. Once you cross over to the other side, you encounter pedestrian traffic and the fumes from the PUVs at the public terminal. This was not at all pleasant, so my solution for the following day was to wait for the hotel shuttle to take me 5 minutes across to the mall. Unfortunately, there are only 3 or 4 schedules for the entire day (as it's the same van that services their Mactan property) which makes this impracticable. They really should have a dedicated shuttle offering more frequent service if they mean to cater to the guests who are there for convenient access to Ayala Center.
The good points for me are as follows. When Quest acquired this property (I'm not sure what it was previously), they seemed to have put in some capital to furnish it with good beds (nicely firm and well-lined, quality linen, even bathroom fixtures (grohe, hcg) and finishings, etc. Even the bathroom toiletries were mostly of acceptable quality for a business hotel (except the towels were thin and not generous) if rather spartan ("conditioning" shampoo with no proper separate conditioner, no lotion, etc. though the toilet paper was of good quality--something I always gauge a hotel by!) The breakfast buffet was also of commendable value considering it was included in the room price. The spread was not big but the quality for me was satisfactory. It consisted of a small congee station, the usual breakfast fare (bacon, chipolata, french toast, the local dried fish delicacy), some hot items on chafing dishes, but also an egg station, a sizable selection of breads, muffins, danishes, cereals, a few cheeses and nuts and a section for fruit, fresh juices and yogurts (looked like they were made in-house and came in about 4 flavors which I all loved! this was my fave part of this spread). If only for the yogurt, I may consider staying again. The wi-fi was also good during our stay.
That said, there is much room for improvement particularly with housekeeping that I encountered during my stay. Cleanliness-wise, I would rate it 3 out of 5. At first glance, it looks clean enough. The devil is in the details. There was one hair near the trash bin under the writing table and another on the far side of the water closet closest to the wall. The grouting on the sink is stained although cleaned. When I tried to make tea, the inside of one of the tea bags had dust on the crease (obviously from being recycled there for a while), but the other bag was fine. There were only 2 very small complimentary bottles of water. There was no water (free or otherwise) in the mini bar so when I wanted to make tea that night, I called housekeeping to ask for water. This took 3 follow up calls and about 45 minutes. The room that we stayed in also had a grounded light bulb which we only noticed after all the lights were out. That meant it blinked all night even though switched off and we were just too tired to try to call maintenance at that time after the frustrating time asking for simple water for tea. The most problematic issue was the noise level coming from both outside the hotel and from the hallways. Walls were thin and I could hear the comings and goings of nearby rooms till about 3am and as early as 5am (fortunately, I was the only light sleeper while my husband slept through). The noise coming from outside was also loud (it's in the center of town afterall) but was exacerbated by the cracks on the service window (although this was locked) where they installed the outdoor unit of the split type a/c. They could put a double panelling here if they wanted to address this.
Overall, the service at front desk was very good and the staff were helpful bu there are major things this hotel can improve on before I would consider another stay.
Ask for a quieter room, if at all possible.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you very much for taking the time to write your comments on Trip Advisor. We sincerely regret that you encountered some problems during your stay at our hotel. Please accept our sincere apology for the inconvenience that you may have experienced during your stay.
Please be assured that the safety and security of our valued guests is always our main concern and we are giving this our utmost attention. We have already coordinated with the government agencies concerned for the provisions of pedestrian facilities to solve all this safety concerns. However, until the construction of the foot bridge is done we are highly encouraging our guests to use the pedestrian lane located few meters away from Quest Hotel.
We are cognizant of your concern regarding the mall shuttle service. We will study how we could modify or improve it.
As for our Housekeeping response time, rest assured that we have discussed this with our team, and appropriate action will be taken to improve further the quality of our service.
We are very grateful that despite the disappointments you still find many aspects of our hotel satisfactory.
Thank you once again and we hope to be given another chance to serve you better in the near future.
Executive Assistant Manager
Quest Hotel Conference Center Cebu
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.