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“friendly staff” 3 of 5 stars
Review of Verbena Capitol Suites

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Verbena Capitol Suites
3.0 of 5 Condominium   |   79 Don Gil Garcia St., Cebu City 6000, Philippines   |  
Hotel amenities
Butuan, Philippines
Senior Contributor
40 reviews 40 reviews
24 hotel reviews
Reviews in 13 cities Reviews in 13 cities
79 helpful votes 79 helpful votes
“friendly staff”
3 of 5 stars Reviewed March 15, 2013

The place is a 5-storey building near the Capitol of the Province of Cebu. Transport is not a problem. It can be accessed via taxi and jeepney - depending on where you came from, but i saw a lot of jeepney plying along the very street where Verbena Suites is located.

We stayed here in standard double room for 2N3D while in Cebu last February 2013.

The room is quite enough for a couple like us. No window but spacious bathroom. They offer free breakfast at the 5th floor. Foods they served taste good.

All the staff - frontdesk, resto and housekeeping are approachable and answers questions politely. The downside aspect is more on the fixtures in the room - no hot shower, broken cabinet, thin wall partition ( we can hear conversations from other room).

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ara S, Marketing Consultant at Verbena Capitol Suites, responded to this review, June 16, 2013
Dear Guest,

On behalf of the entire Verbena Family,Thank you for staying with us and for your valued feedback. Please be assured that we are seriously looking into your concerns and will certainly take the appropriate actions to improve our services.

Looking forward of hosting your stay again at Verbena Capitol Suites!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

16 reviews from our community

Traveler rating
    3
    4
    3
    5
    1
See reviews for
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Carson, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 16, 2012

This is a wonderful pension house that gives value to your money. And customer service is great! I have called them several times to accommodate my request and all the time they were very helpful and understanding; up to the time when I called to extend my reservation due to a mishap caused by an Oceanjet employee who lost our check-in luggage. They have a front desk employee, we were told his name was Boffy, was very patient and helpful. Their breakfast is also a nice addition to their great service. I have always stayed at this pension house because of its safe and good location and I highly recommend this place to first time travelers to Cebu City.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VerbenaPensionHouse, Director of Sales at Verbena Capitol Suites, responded to this review, October 30, 2013
Dear Guest,

In behalf of the Verbena family, thank you for staying with us ad for your valued feedback. Please be assured that we are seriously looking into your concerns and will certainly take the appropriate actions to improve our services.

Looking forward of hosting your stay again at Verbena Capitol Suites!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 10, 2012

For the past 10-12 years or so, me and my family have been staying at the (original) Verbena Pension House. Nice staff, reasonable prices, and rooms are okay.

This past year I heard that they had a second hotel just about a block or two away. So we decided to stay there for a couple of days when we were in town. Big mistake. We stayed at the Deluxe Triple (P1,625) and the room was NOT worth it. Bed sheets, pillow cases, the pillows themselves, bed covers, were old and dingy! I couldn't believe it. I had the impression they just brought these old sheets from the older Verbena. Since it was a new hotel, they could've at least provided new linens,right??? So that we, the customers could at least have a comfortable good night's sleep and not feel disgusted!

Their hot/cold shower felt like ordinary tap Philippine water (yes, COLD!!) I called the front desk if they could check why it wasn't working, they said that everything in the building IS working. REALLY??? I gave it some time and let the water run, hoping that maybe it will slowly warm up and I could have a little heated water for mt shower, manuevered the dial thinking maybe it could be installed the opposite way,but NOPE. NOTHING. I gave up, took a deep breath, and went under the cold spray of the shower.

If you have a lot of luggage, expect almost NO STORAGE except for a few inches of shelf on one corner.

Parking is TERRIBLE, only can fit about 3-4 vehicles at the front. That is IF YOU"RE LUCKY to be on of the first ones to get a spot!!!

If I were to pick some positives, it would be the drinking water dispenser located at the end of the hallway of every floor. We didn't have to go out and buy tons of bottled water because you can just refill your own bottle just right outside the rooms.

And the staff were very nice and polite, no doubt about that.Even the guards that were on duty were very helpful and nice. But the rooms, shower, sheets, did not "match" what was supposed to be a NEW Verbena Hotel.

MY RATING:
One star for nice staff
One star for water dispenser

Other that that, this hotel doesn't deserve any stars at all. Sorry. The next time we go to Cebu, we know now where NOT to stay. I hope management does something about their deficiencies to win back the visitors.

Stayed November 2011, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VerbenaPensionHouse, Director of Sales at Verbena Capitol Suites, responded to this review, October 30, 2013
Dear Guest,

In behalf of the Verbena family, thank you for staying with us ad for your valued feedback. Please be assured that we are seriously looking into your concerns and will certainly take the appropriate actions to improve our services.

Looking forward of hosting your stay again at Verbena Capitol Suites!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cavite City, Philippines
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed February 3, 2012

We stayed at this hotel for 1 night, January 29-30, 2012 after getting back from Moalboal, Cebu.
The reservation was made online through email and the staff was very quick in responding and to confirm our reservation.

When we got there, they just asked for the deposit slip and led us to our room, Deluxe Triple. The room is spacious enough, with wi-fi, tv + cable, hot and cold shower, pillos, blankets and extra pillows, towels and soaps. The room also has a mini bar with affordable items and a mini ref.

The staff were very helpful in terms of directions and recommendations.

  • Stayed January 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VerbenaPensionHouse, Director of Sales at Verbena Capitol Suites, responded to this review, October 30, 2013
Dear Guest,

In behalf of the Verbena family, thank you for staying with us ad for your valued feedback. Please be assured that we are seriously looking into your concerns and will certainly take the appropriate actions to improve our services.

Looking forward of hosting your stay again at Verbena Capitol Suites!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed December 10, 2011 via mobile

Lousy service, food, room quality. Will not stay here again, nor recommend to anyone.

  • Stayed December 2011
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VerbenaPensionHouse, Director of Sales at Verbena Capitol Suites, responded to this review, October 30, 2013
Dear Guest,

In behalf of the Verbena family, thank you for staying with us ad for your valued feedback. Please be assured that we are seriously looking into your concerns and will certainly take the appropriate actions to improve our services.

Looking forward of hosting your stay again at Verbena Capitol Suites!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cebu City, Philippines
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed September 4, 2011

My family stayed here for five days. Their staff were excellent. On our first day we went to the old Verbena Pension House for some confusion but the receptionist there assisted us to be transferred to the Suites which is just near. They paid the cab. The staff are friendly, warm and accommodating even the guard was so nice. We stayed in a room for four with two matrimonial beds, television, refrigerator and the best is the WIFI - very fast. Hot and cold shower was good. Room not too spacious. Room B10 was good far from the stairs near their complimentary water for a drink and coffee.

I only complained when we stayed at room B6 (we have to switch room because we went to Bohol) because of the toilet! I had to ask them to fix the flush and it took them half day to do it. Then there was no water for one entire night. That was bad. But still thier sta ff was great. We're going back there to stay in December.

  • Stayed August 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VerbenaPensionHouse, Director of Sales at Verbena Capitol Suites, responded to this review, October 30, 2013
Dear Guest,

In behalf of the Verbena family, thank you for staying with us ad for your valued feedback. Please be assured that we are seriously looking into your concerns and will certainly take the appropriate actions to improve our services.

Looking forward of hosting your stay again at Verbena Capitol Suites!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Verbena Capitol Suites

Address: 79 Don Gil Garcia St., Cebu City 6000, Philippines
Location: Philippines > Visayas > Cebu Island > Cebu City
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #10 of 34 Specialty Lodging in Cebu City
Price Range (Based on Average Rates): $
Hotel Class:3 star — Verbena Capitol Suites 3*
Number of rooms: 35
Official Description (provided by the hotel):
Whether in Cebu for business and leisure, you can be sure you have a clean, decent, cozy, and affordable place to stay at Verbena Capitol Suites. ... more   less 
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Also Known As:
Verbena Capitol Suites Cebu Island/Cebu City

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