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“great service!” 4 of 5 stars
Review of Verbena Capitol Suites

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Verbena Capitol Suites
3.0 of 5 Condominium   |   79 Don Gil Garcia St., Cebu City 6000, Philippines   |  
Hotel amenities
Cebu City, Philippines
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
24 helpful votes 24 helpful votes
“great service!”
4 of 5 stars Reviewed September 4, 2011

My family stayed here for five days. Their staff were excellent. On our first day we went to the old Verbena Pension House for some confusion but the receptionist there assisted us to be transferred to the Suites which is just near. They paid the cab. The staff are friendly, warm and accommodating even the guard was so nice. We stayed in a room for four with two matrimonial beds, television, refrigerator and the best is the WIFI - very fast. Hot and cold shower was good. Room not too spacious. Room B10 was good far from the stairs near their complimentary water for a drink and coffee.

I only complained when we stayed at room B6 (we have to switch room because we went to Bohol) because of the toilet! I had to ask them to fix the flush and it took them half day to do it. Then there was no water for one entire night. That was bad. But still thier sta ff was great. We're going back there to stay in December.

  • Stayed August 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VerbenaPensionHouse, Director of Sales at Verbena Capitol Suites, responded to this review, October 30, 2013
Dear Guest,

In behalf of the Verbena family, thank you for staying with us ad for your valued feedback. Please be assured that we are seriously looking into your concerns and will certainly take the appropriate actions to improve our services.

Looking forward of hosting your stay again at Verbena Capitol Suites!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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16 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Additional Information about Verbena Capitol Suites

Address: 79 Don Gil Garcia St., Cebu City 6000, Philippines
Location: Philippines > Visayas > Cebu Island > Cebu City
Amenities:
Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #10 of 33 Specialty Lodging in Cebu City
Price Range (Based on Average Rates): $
Hotel Class:3 star — Verbena Capitol Suites 3*
Official Description (provided by the hotel):
Whether in Cebu for business and leisure, you can be sure you have a clean, decent, cozy, and affordable place to stay at Verbena Capitol Suites. ... more   less 
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Also Known As:
Verbena Capitol Suites Cebu Island/Cebu City

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