We just arrived from our 4 night stay in Hotel Stella and it had just been a wonderful experience. It started really with Anne, the person I dealt with via email durng reservations with the hotel. She was very diligent, efficient and made any of my concerns easy to resolve. Because of her help, we were able to check in with so much ease and I was able to get a room with a nice view of the city.
The room and the whole hotel was very clean and tasteful. Whoever designed the hotel was able to maximize the floor area, so that even if the front desk and cafe were beside each other, it did not feel cramped. The minimalist design of the hotel was also a sight to enjoy.
Same can be said for the rooms. The size of the room was just right and was properly placed to maximize the space. The bed in the room was to die for! I have not gotten such great sleep in years, and am not exaggerating. At times, I would just like to lie on the bed and rest! The LCD TV and the mini-fridge was a great addition to the room.
Another thing I would like to talk about is the breakfast. The serving size was just right, not too much and not too short. If you have a big appetite, you can always order more and the prices for thr food in their 24 hour cafe was very affordable. Nevertheless, it was a nice way to start your day and it was nice that you can have the breakfast in the room.
The staff were all wonderful, from the front desk ladies to the bellboy to the guard. However, the one I wanted to give the kudos the most is the housekeeping staff. Whoever cleaned our room was very particular with details and even took the liberty of fixing our things. That really sealed my stamp of approval with the hotel.
Two things they can improve on: the wifi was not reaching our room, or at least where the bed was. We had to sit near the door just to surf...though when it was working, it was fast. Also, hope they can consider placing a bidet in the toilets. It shouldn't cost a lot to add such.
Nevertheless, if you want to stay in a hotel that's trendy, near a lot of good places, accesible to transportation to anywhere you need to go in metro cebu, this is the hotel for you. I found my second home and I'll be staying here again when I go back to Cebu this year.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
May 25, 2013
Thank you so much for the very nice comments you have given to Hotel Stella.We are very happy we able to gave you comfort and meet your needs.We are working very hard to do better if not best of the service we can give you.
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With all your comments and suggestions we can be able to assess ,improve our services to provide excellent and quality satisfying experience to our beloved guests.
In behalf of the management of Hotel Stella.We thank you guests for giving us the chance to take care and serve you while enjoying your stay here in Hotel Stella.
Until your next booking.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.