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“Convenient and well-suited” 4 of 5 stars
Review of Diamond Suites & Residences

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Diamond Suites & Residences
4.0 of 5 Hotel   |   #8 Apitong cor. Escario Street, Cebu City, Philippines   |  
Hotel amenities
Ranked #14 of 77 hotels in Cebu City
Davao City, Davao City, Philippines
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
“Convenient and well-suited”
4 of 5 stars Reviewed June 8, 2013

I wanted to stay in a hotel where it would be near a mall (like Diamond was just literally walking distance from Ayala Center) so it wouldn't be hard to find good food other than hotel food. I was on a business trip so I was by myself, the staff were really well-trained, from the guard to the front desk and bell man.
Although it took quite awhile to get me checked into my room, probably it was because of the number of guests, there was only one person manning the front desk at that time but i was able to check in pretty quick than most hotels I've been to.
The room is just enough, they have a work station beside the bed and the lighting can be changed to suit your mood (unlike some hotels where they just have really bright lights or just really dim dim lights). My only problem is that the bath room looked a bit old (stains and all) and the water pressure wasn't that strong as I had hoped it would be but other than I loved their touch of "home" in the hotel like providing bedroom slippers, having a personal safe inside your closet where you can store your valuables and on top of that they have complimentary bathroom essentials (soap, lotion, shampoo/conditioner and yes, a razor!).

I would definitely request to stay in this hotel again.

Room Tip: rooms not near the elevator if you don't want noise (sometimes, guests tend to be noisy going in...
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  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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76 people have reviewed this hotel

Traveler rating
    20
    36
    13
    5
    2
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
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English first
Timaru, New Zealand
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
Reviews in 12 cities Reviews in 12 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed May 19, 2013

Stayed here a few weeks ago with my family. Very nice experience. All the staff were very very good. Nice breakfast, they had no bacon so cooked for me especially. A bit overcooked for my liking but they tried. Next day bacon was on the buffet (still overcooked). I will stay here again when next in Cebu. Only one critism and I hope this can be helpful. The toilet seat was loose. Such a simple thing to report by room attendants and put right. The toilet is cleaned everyday yes, so someone would have known. I do find it a bit strange generally in the Philippines where labour is so cheap that maintenance is often an issue.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baguio, Philippines
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 8, 2013

The Diamond Suites Cebu served as our "Refuge Amidst the Storm" back in December 2012 when our ferry trip to Bohol was cancelled due to typhoon Quinta. We were actually billeted at The Diamond supposedly 2 days after our Bohol break. I made a quick call to The Diamond asking if we could check in 2 days earlier because of our situation. Without any hassle, they delightfully welcomed us! It was a huge sigh of relief for my tired kids when we got there. We were met with warm hospitality and was given this beautiful clean room as a resting place. That soothed all our tired feet! Praise God!

Thank you The Diamond Suites, to Ms. Kristine and the front desk staff who are all wonderful! God bless you for the excellent work that you do!

P.S. Our hats off too to the efficient food services staff! Your breakfast buffet is great! We enjoyed every bit of it! And to Janitorial staff: you guys are precious gems! Thank you and keep up the good job!

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quezon City, Quezon City, Philippines
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 27, 2013

Nice hotel and comfortable room. Very convenient too. There is a refrigerator, coffee maker, mini bar, telephone, slippers, dental kit, shaving kit, shower gel, lotion and shampoo. Very clean. All the things I need are all in the room. Affordable price. Very cheap for a very nice and perfect room. I had a good sleep because the bed is so comfy. The room smells good like all the time. Too bad we don't have time to visit the pool.The hotel is in the city near Ayala. I recommend this hotel. We will stay here again when we go visit Cebu again.

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quezon City, Philippines
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 15, 2013

the deluxe room with two queen beds is very spacious and clean. lighting is perfect and the linens are clean. great to have a good night's sleep with airconditioning perfect. the bathroom is clean and new. the towels need to be immaculately drycleaned white, though. the food at the bar was excellent; large to be shared with three. tasted good. music of the band needed more life but was fair anyway. the last minute arrangement for the city tour was good. very accommodating staff. since our trip back to manila was at 8 pm yet, we were allowed to stay until 4 pm.

Room Tip: take room 222 deluxe.. great
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairfield, California
Senior Contributor
36 reviews 36 reviews
16 hotel reviews
Reviews in 13 cities Reviews in 13 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed March 12, 2013

We stayed at the Diamond Suites during the last week of January 2013. I found the hotel to be quite nice and priced accordingly. The hotel front desk staff was helpful and the check-in was smooth. The room was great. I found the extra toiletries - the shaving kit a nice giveaway. The water in the shower was warm and a must for the foreign traveler. The only area where the hotel could improve is the restaurant area. There did not appear to be heavy activity in this area during the 3 days that we were there which tells me that dining is not a priority of this hotel. However, the hotel is within a 2-3 minute walk to the Ayala Terraces where there are many fine eating establishments to choose from. This is a good hotel, in a great location, and would be a hotel that I would not hesitate to recommend.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 6 cities Reviews in 6 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed March 11, 2013

Just walking distance to the Ayala mall. Many restaurants in the mall to choose from so no need to order from the hotel's resto as not much choices. Beds are small but comfy. Nice roofdeck pool but not so clean. Staff are very friendly. Not a lot of choices for bfast but can be considered good. I stayed with 2 young children but no much for them to do there. Good for business stays.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Diamond Suites & Residences

Address: #8 Apitong cor. Escario Street, Cebu City, Philippines
Location: Philippines > Visayas > Cebu Island > Cebu City
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
#6 Luxury Hotel in Cebu City
Price Range (Based on Average Rates): $
Hotel Class:4 star — Diamond Suites & Residences 4*
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Also Known As:
Diamond Suites And Residences
Diamond Suites & Residences Hotel Cebu City
Diamond Suites & Residences Cebu Island/Cebu City

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