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“Great Location!” 3 of 5 stars
Review of Diamond Suites & Residences

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Diamond Suites & Residences
4.0 of 5 Hotel   |   #8 Apitong cor. Escario Street, Cebu City, Philippines   |  
Hotel amenities
Ranked #17 of 76 Hotels in Cebu City
Singapore, Singapore
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 7 cities Reviews in 7 cities
25 helpful votes 25 helpful votes
“Great Location!”
3 of 5 stars Reviewed March 11, 2013

Just walking distance to the Ayala mall. Many restaurants in the mall to choose from so no need to order from the hotel's resto as not much choices. Beds are small but comfy. Nice roofdeck pool but not so clean. Staff are very friendly. Not a lot of choices for bfast but can be considered good. I stayed with 2 young children but no much for them to do there. Good for business stays.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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82 reviews from our community

Traveler rating
    21
    39
    15
    5
    2
See reviews for
22
14
7
18
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
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  • English first
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English first
Bergenfield
Senior Contributor
31 reviews 31 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed January 7, 2013

The staffs were excellent. They hospitality and cheerfulness were ... great.
The manager was very helpful and very attentive.

The Hotel amenties were blah! especially the rooms.
The bathroom drainage system was awful I requested for another
room and - guess what? - the airconditioning system and the drainage system
were disastrous.

The breakfast included in the fees was so-so ... They could try better
and more varities.

The only great thing about the Hotel is the location because it is very near
Ayala Mall. I wish the management would compliment the quality of the Ayala Mall.

We stayed for two weeks because of the location.

Room Tip: If you need fast wifi connection,ask front desk staffwhere wifi connection is the best.
See more room tips
  • Stayed February 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CEBU
Top Contributor
101 reviews 101 reviews
48 hotel reviews
Reviews in 28 cities Reviews in 28 cities
104 helpful votes 104 helpful votes
4 of 5 stars Reviewed January 4, 2013

Indeed a hidden gem behind Quest Hotel is Diamond Suites. We were able to book their low season rate and it was fabulous. The room was spacious with 2 single bed and breakfast buffet for 2. Wireless internet connection is available but sometimes the connection is slow. Breakfast buffet is average as they have bacon and all other stuffs you want for breakfast including a decent egg station. They have a pool at the roof deck which is quite and crowd-free. If you have kids-make sure you accompany them since no lifeguard is available on site. Ayala Mall is just 3 minutes walk away and a 7-11 store is just around the corner near Tunes Hotel. SM Mall is just a jeep away and fare sets at 8pesos. Hotel's proximity to the airport is just 30 minutes even during rush hour but don't trust the traffic in Cebu.

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kerala
Senior Contributor
40 reviews 40 reviews
30 hotel reviews
Reviews in 18 cities Reviews in 18 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed November 6, 2012

nothing to complain about, but nothing to sing about either. It is right next door to Ayala Mall but off the main road, which saves you form the endless traffic. The rooms are large, clean and well appointed. I LOVE that they have a reading light and have thoughtfully given you heavy black curtains to save you from the direct sun which streams into the rooms. They seem to be big on saving on electricity - I can't get hot water until past 7 in the morning and if you go up to their fitness room, you better first find the fuse box to turn on the power yourself! Ask for rooms looking outside the building - there are many that face into the stuffy corridor. They have a little roof pool - again, great potential to be pleasant, but they never seem to clean it and there is a film of oil/soot on the surface. The staff are not unfriendly, and always respond if asked but you have to ask for EVERYTHING - from can you help me with my bags (as I walk into the hotel!) to can I have a cup of coffee (to the waiter standing at the breakfast table watching me, as I walk around with an empty cup, looking for coffee).

Room Tip: ask for the third or fourth floor - any higher and you will deal with a lot of noise, any lower and...
See more room tips
  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manila Philippines
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed October 18, 2012

We stayed at Diamond Suites & Residences on Oct 5 to 7. From the airport, we took a cab and in about half an hour we arrived at the hotel. Just make sure the taxi driver hears you very clearly as you instruct him to take you to Apitong St where the hotel is located. It is more often misheard as Capitol St. The lobby is quite small but clean and the staff are all courteous and friendly. Check in - fast and smooth as expected as we have already pre-booked our stay. We stayed at the second floor not too far away from the elevator. The room is neat and tidy, likewise the bathroom. Bonus - wifi in the room. The breakfast buffet spread is very limited though.

The one thing we like most is the location. It is very close to Ayala Mall. Also, just across the street is the jeepney terminal. One can go anywhere in no time.

In our next trip to Cebu, we will stay here again. We certainly got our moneys worth. Staff are super duper friendly. They also allow late check outs..

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christchurch, New Zealand
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 14, 2012

Location - Great location, just a 5minute walk to Ayala Mall.
Rooms - Spacious, Mattress is soft but the Room was not thoroughly cleaned. We're uncomfortable sleeping during our first night because we found some bedbugs in our bed.
Toilet - water in the shower area is not draining well.
Service - The staff are courteous, but no bellman was around to help us carry our baggage when we arrived in the hotel.
Breakfast - Buffet Breakfast with 5-6 choices of food. Breakfast was okay.

  • Stayed July 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Clara, California
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 13, 2012

Very friendly and amazing personal , helpful and understanding The restaurant workers are nice but the breakfast has no variety of food no cheese or yougurt of different kinds of soupes but it is ok for one or two days The telephone service is too expensive ,not quite at night ,too much noises .,I will go back there again ,

Room Tip: Choose a delux room with a shower only ,bath tubs are slippery , I stayed ten days but I didn't...
See more room tips
  • Stayed August 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Diamond Suites & Residences

Address: #8 Apitong cor. Escario Street, Cebu City, Philippines
Location: Philippines > Visayas > Cebu Island > Cebu City
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
#7 Luxury Hotel in Cebu City
Price Range (Based on Average Rates): $
Hotel Class:4 star — Diamond Suites & Residences 4*
Number of rooms: 102
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Also Known As:
Diamond Suites And Residences
Diamond Suites & Residences Hotel Cebu City
Diamond Suites & Residences Cebu Island/Cebu City

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