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“Excellent service, clean rooms” 4 of 5 stars
Review of Harolds Hotel

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Harolds Hotel
3.5 of 5 Hotel   |   Gorordo Avenue | Lahug, Cebu City 6000 , Philippines   |  
Hotel amenities
Ranked #8 of 75 hotels in Cebu City
Paris, France
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
“Excellent service, clean rooms”
4 of 5 stars Reviewed February 18, 2013

We stayed in Harolds for the Christmas holidays. The service was very good. The rooms were very nice albeit a bit small. I loved their breakfast buffet - lots of choice and a good selection of Filipino food. I would definitely go back

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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98 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
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English first
Manila, Philippines
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 18, 2013

This is a relatively new hotel; less than 3 years old. Everything about the hotel was new and polished. I was on a business trip, and I stayed in a standard room. Compared to other 3 star, or even 4 star hotels, the room was spacious and well-lighted. I've always disliked dim hotel rooms. The walls were thick concrete, so you won't get to hear the guests in the other rooms. The room was quiet, and the bed comfortable. I was pleasantly surprised to find a complimentary fruit plate as a welcome treat.

Around the neighborhood were plenty of taxis. A convenience store was around a corner, a bank across the street, and eating places were close by. A leisurely ten minute walk would take you to a big shopping mall with cinemas, shops, and restaurants.

What really struck with me was the care and attention the staff gave to guests. My meeting was unexpectedly extended another day, and I had to rebook my flight, and my hotel stay. The staff really went out of their way to help me with my needs; from housekeeping requests, to making calls with the airline for me to talk to them. I don't often encounter such care and attention; even in 5 star hotels.

I really hope this hotel could continue this level of service as the years go by. They make one feel special and valued.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Makati, Philippines
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
82 helpful votes 82 helpful votes
5 of 5 stars Reviewed February 3, 2013

We stayed in Harold's during the Sinulog Festival. The hotel is located in an excellent area, away from the crowds and traffic while at the same time still at walking distance to Ayala Center.
We were greeted by their cheerful and hospitable staff the moment the taxi stopped on their premises, and check-in and check-out could easily be done in no more than 10minutes.

We booked two regular rooms: one with a queen-sized bed and one with two beds. It was surprising to note that although both were of the same price, the bathrooms were a tad different. It seems that the hotel is focused more on their queen-sized bed rooms rather than the one with two beds as the room with the single bed had a bathtub. Both rooms were clean, and the beds were extremely soft. Sleeping in was very comfortable, and the only thing that's keeping you from waking up would be the wonderful breakfast buffet in the morning.

With the location, the hospitality, the plush linen, the spacious bathrooms and living space, and the buffet, I see no reason why you would not consider Harold's during your visit to Cebu.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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Guadalajara, Mexico
Top Contributor
86 reviews 86 reviews
29 hotel reviews
Reviews in 41 cities Reviews in 41 cities
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed February 1, 2013

There was a bank across the street you could got to if you needed money which was great. The staff were fairly helpful. The rooms were nice if a bit small. The breakfast buffet was ok but the waffles were self serving and therefore a bit dangerous

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Exeter, United Kingdom
Senior Contributor
25 reviews 25 reviews
24 hotel reviews
Reviews in 19 cities Reviews in 19 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed January 27, 2013 via mobile

Stayed here from 23- 27 jan, had a very nice spacious room that was spotless clean, food was excellent for the whole time we were there, ( try the wonderful buffets ). The staff were some of the best we have come across I'm the Philippines. So to sum up... excellent.. many thanks to all, it was a pleasure

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Metro Manila
Senior Contributor
34 reviews 34 reviews
4 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed January 15, 2013

I was amazed at the quality of this hotel's rooms, excellent service of the people, good breakfast in a splendid lobby restaurant, hell even the card keys were of the tap kind (high tech!). Just stayed there for a night but is easily make it my fave hotel in Cebu. Location near Ayala Cebu mall and the IT Park makes it even more appealing due to its accessibility. Must stay hotel in Cebu.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quezon City, Quezon City, Philippines
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 14, 2012

I think our stay with Harolds Hotel was worth the price:).

Food: The breakfast was really delicious. There were a lot of breakfast types to choose from. It was consistent with the food they served for our banquet event. I give it a 3.7 out of 5

Service: The staffs were professional & accommodating. However, I think those in the banquet needs to improve more on their coordination with the front desk/sales staffs. It took a while before they were able to settle our bill. They also need to improve the availing of the buffet breakfast. They just randomly asked us if what room we were from and let us in without even preparing some coupons or vouchers which I think is a more reliable & convenient way. (2.7 out of 5)

Accommodations: The rooms were clean & cozy. (3.0 out of 5)

Simply speaking, I recommend this to those who are planning to hold their corporate events in Cebu.

Room Tip: I don't have any.
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  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Harolds Hotel

Address: Gorordo Avenue | Lahug, Cebu City 6000 , Philippines
Location: Philippines > Visayas > Cebu Island > Cebu City
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Cebu City
#6 Business Hotel in Cebu City
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Harolds Hotel 3.5*
Official Description (provided by the hotel):
HAROLDS HOTEL offers a vantage point to guests with business or leisure reasons in the city. Situated in the uptown area of Cebu City, about 30 minutes away from Mactan International Airport, Harolds Hotel is only ten minutes away from financial districts, government offices, universities and colleges, and major shopping centers. ... more   less 
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Also Known As:
Harolds Hotel Cebu Island/Cebu City

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