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“Harolds Hotel Experience” 4 of 5 stars
Review of Harolds Hotel

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Harolds Hotel
3.5 of 5 Hotel   |   Gorordo Avenue | Lahug, Cebu City 6000 , Philippines   |  
Hotel amenities
Ranked #7 of 77 hotels in Cebu City
Quezon City, Quezon City, Philippines
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Harolds Hotel Experience”
4 of 5 stars Reviewed December 14, 2012

I think our stay with Harolds Hotel was worth the price:).

Food: The breakfast was really delicious. There were a lot of breakfast types to choose from. It was consistent with the food they served for our banquet event. I give it a 3.7 out of 5

Service: The staffs were professional & accommodating. However, I think those in the banquet needs to improve more on their coordination with the front desk/sales staffs. It took a while before they were able to settle our bill. They also need to improve the availing of the buffet breakfast. They just randomly asked us if what room we were from and let us in without even preparing some coupons or vouchers which I think is a more reliable & convenient way. (2.7 out of 5)

Accommodations: The rooms were clean & cozy. (3.0 out of 5)

Simply speaking, I recommend this to those who are planning to hold their corporate events in Cebu.

Room Tip: I don't have any.
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  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
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English first
Seattle
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 24, 2012

My girlfriend and I were here last July 2012 and found the place to be very pleasant and modern. The room and bed were very comfy and was very pleased at the meals. The hotel is conveniently located close to the Ayala Mall. The hotel staff were very cordial and polite as well. Kudos to all of you hotel staff for making our stay pleasant and wonderful! I would highly recommend this hotel to my friends . Again, my thanks to all of the hotel staff for their hospitality and cordial welcome!

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Rosa, Laguna, Philippines
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed November 19, 2012

Food:
Buffet for Php 399 pesos for dinner was good. For hotel ambiance and quite a number of dishes to choose from, value for money was good. Just don't taste their rendition of Maki and Sushi as the rice seems like the rice they use for "puso" or the hanging rice that you eat on the streets. Also, the cuisine was purely hotel-like. Probably they should also prepare food that will highlight Cebu cuisine so clients who are excited to taste the local delicacy need not go out to taste it.

Facilities:
I was there for a seminar and some relax time. Seminar venue was good as the space was large enough for our function and you can easily make changes in the setup to adapt to changing needs of the situation. The sound system however needs to be changed. The microphone kept on dying and I felt I was dying to towards the end as I needed to increase the volume of my voice so everyone can hear me. If this was a wedding reception, I can just imagine the toast getting a tad challenging for the one proposing the toast. Rooms on the other hand were kept well, at least since they are still new, and the internet connection superb. Hopefully though, the next time I check in, they would have wifi in the rooms as well. The bar at the roof deck was fantastic as you will get a view of the entire city, plus the service crew who were more than willing to have a chat about cebu.

Service:
Service was also ok sans some communication gap between the organizers and the hotel crew. Everything has been ironed out however thanks to the manager in charge. One thing though, do you really need to charge for early check-in? If there are rooms available, should you not be excited that your clients will check in early so they are not given a chance to look for other hotels. I can understand if there are no rooms available, the client must wait for rooms to become available, but to charge for early check-in? And charge 40% of room rate for one hour of practical use?

Room Tip: Try their roofdeck bar. Great place for a nightcap conversations.
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manila, Philippines
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 4, 2012

I booked 2 Deluxe Rooms at Harold's for my Family's trip to Cebu. They expected us and the Check-In process was a breeze. The staff greets you with warm smiles and are very welcoming. The Hotel seems pretty new, it can't be more than 2 years old. The rooms were spacious, clean and modern. With iPod docks and flat-screen televisions. A pleasant surprise was that one of our rooms had a balcony, one of only three in the hotel.

It's located 5-10 minutes from the Ayala Center. Also nearby are a number of well-known Restaurants in Cebu such as AA BBQ, Ching Palace, Chika-an and Golden Cowrie. It's easy getting around by the Jeepneys which pass right outside the Hotel. If you aren't the adventurous type, you should stick to the Cabs. The friendly staff will be glad to assist you with either.

After a long day in the City, you can cap off your night with a few drinks at their Rooftop Bar. It's look and feel would have no problem standing next to the high end, big name Hotel Bars in Makati. They have a good selection of drinks and snacks, all of the food and drinks are very reasonably priced.

The breakfast buffet was good, we stayed for two nights and had a different selection of breakfast items for both days. The best thing about this hotel, other than the Rooftop Bar would have to be the Staff. Very friendly and accomodating, willing to go out of their way to ensure your stay is comfortable.

Overall a Great Hotel, with only the lack of a Swimming Pool to round up that vacation feel. But, this was made to be a Business Hotel. It's close proximity to the Business Park and Downtown areas is a huge plus.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Davao City
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed October 28, 2012

I inquired about their function room. Rachel Niñal, the Marketing Communications Officer, answered quickly she received my inquiry and will forward the inquiry to the designated person. But that was it. Even I made a follow up, I did not receive any email from them.

What kind of hotel is that. Very insensitive? This hotel will give bad image to Cebu.

James Andrade

  • Stayed October 2012, traveled on business
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, CA
Senior Contributor
49 reviews 49 reviews
23 hotel reviews
Reviews in 29 cities Reviews in 29 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed October 26, 2012

I stayed here for a few days while in Cebu for business. I was struck by the cleanliness and upscale feel of the rooms.... Despite starting on the wrong foot upon check in. I clearly indicated in my online check in and several email messages thereafter that i requested early check in.
After an hour or two, front desk staff managed to find a room, clean it quickly, and i finally got some much needed rest.
The location is ideal if one wants to be close to Ayala Center... Otherwise, there isnt much within walkable distance... However, from what i can see, that will change in due time considering commercial growth in the area..
The buffet breakfast was good.... Sufficient to get one started on one's day... Garlic rice, tocino,eggs some fish dishes , fruit, and juice... Even hot tablea chocolate.
But the biggest downside is no WiFi in rooms, but only LAN wired connectivity. There is WiFi in the lobby but i just couldnt see myself in my pajamas wiling away.... But understand this will change by next year...
Overall, enjoyed Harolds Hotel and will most probably return on my next visit to Cebu....

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
philippines
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 16, 2012

on oct 12, 2012, i experienced the hospitality & the comfort of this new hotel in cebu. the manager sir hembler mendoza is so accommodating. the room is cozy, the bed is soft and the linens are superb. the bathroom is clean. though there is no wifi signal in our room but the big tv screen is good enough for me. the buffet breakfast is ok also. the staff are so courteous and accommodating to my needs. they are patient to give directions. the rate is so reasonable for a 3 star hotel. i will definitely recommend this to my friends. try it too!

Room Tip: the higher floor rooms i recommend, 12th floor, cool bathroom, you can see your partner taking the s...
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Harolds Hotel

Address: Gorordo Avenue | Lahug, Cebu City 6000 , Philippines
Location: Philippines > Visayas > Cebu Island > Cebu City
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Cebu City
#7 Business Hotel in Cebu City
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Harolds Hotel 3.5*
Official Description (provided by the hotel):
HAROLDS HOTEL offers a vantage point to guests with business or leisure reasons in the city. Situated in the uptown area of Cebu City, about 30 minutes away from Mactan International Airport, Harolds Hotel is only ten minutes away from financial districts, government offices, universities and colleges, and major shopping centers. ... more   less 
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Also Known As:
Harolds Hotel Cebu Island/Cebu City

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