I booked here because I have previously stayed at their other building - JRG suites - and I thought I would try Plaza Garcia as it would be good to see another part of Cebu.
When I first got there I was pleasantly suprised to see the rooms are bigger than JRG. After having a wander around the area I went back to my room to shower to find there was no water coming out of my shower. Reception sent someone to look at the water who confirmed it wasn't working! I had to go back to reception to find out what was happening and then discovered that there had been a water problem all day. What irritated me is why they didn't tell me that on check-in, so I could be forewarned of a problem, rather than ignore the issue completely. They offered me a bucket of water to shower with which took 40 minutes to arrive! After "showering" I asked to speak to the manager to get an idea how long the problem would likely persist. I was told the manager was out and no-one was in charge in her absence. An hour later when I asked again I was told the manager would not be in that day and no-one was in charge! They eventually got the manager on the phone and I explained that I expected the same facilities as JRG, one being a hot shower facility. Even though the water wasn't their fault I wanted to see how they would deal with it and she was totally uninterested until I said that if the water wasn't back on the next day I wanted to move to JRG or get a refund and move to another hotel. She finally got back to me later in the day with a rubbish story that once my money was paid they couldn't organise a refund as it was all electronic and they couldn't move me to JRG either which all made me feel that once they'd got my money they weren't really bothered. I did receive a complementary breakfast the next morning as a gesture of goodwill but I can't get over the feeling that once they'd got my money I was stuck.
Next morning I had some water pressure but no hot water! I checked out 3 rooms and 1 had good water pressure but only cold water, 1 had bad water pressure and only cold water and one had hot water but the pressure was so bad that with the shower head hooked on the wall the water didn't come out more than and inch from the wall! It might seem a bit petty to moan about the lack of a hot shower, however having stayed in JRG previously I expected the same standard - in another budget hotel I probably wouldn't have minded so much.
I think the rooms are actually quite nice and not bad value for money BUT if you like a shower that works I suggest that you check the water pressure in your room before you pay.
Also the internet only works in the lobby and coffee shop but it still says on their website "free wi-fi in all areas of the hotel" which is misleading. I did point this out to the manager but it still hasn't been changed. It's a small point but all these little things add up.
The staff in general acted reasonably well, given that the water problem and broken shower facilities weren't entirely their fault but I was left feeling generally unhappy overall which is a shame as I liked Sampaguita JRG.
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- Also Known As:
- Sampaguita Suites-Plaza Garcia Location Hotel Cebu City
- Sampaguita Suites-Plaza Garcia Location Cebu Island/Cebu City