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“only if you're in a budget” 2 of 5 stars
Review of Sampaguita Suites-Plaza Garcia Location

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Sampaguita Suites-Plaza Garcia Location
Plaza Garcia Building | Magallanes St., Cebu City, Philippines   |  
Hotel amenities
Ranked #22 of 77 Hotels in Cebu City
Binan City, Philippines
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
“only if you're in a budget”
2 of 5 stars Reviewed July 14, 2012 via mobile

I stayed at this hotel a few days ago with my friends. the rooms are ok for those who just need a bed to sleep on at night. there's free wifi at the lobby althoughi wish they had the courtesy to put it in their rooms as well. the lobby is tiny and only has 7 seats so it gets crowded easily. the hotel only provides one tiny bar of soap which wouldn't last a single shower. there are no shampoos, toothbrushes, conditioners, etc so bring toiletries if staying there. we got the family executive room with a fridge but the fridge is broken so we hadto settle for warm water and soda. i'm am not impressed with the location though. yes. it is just accross the magellams cross, the sto nino basilica, and plaza sugbu. it is walking distance to other sites like cebu cathedral, plaza independencia, fort san pedro, casa gorordo museum, yap-sandiego ancestral house, colon street, and heritage of cebu monument. but the location is very crowded. mostly by beggars and peddlers of souvenirs like keychains, fridge magnets, etc. beware because they will surround you and force you to buy from them despite saying no several times. my friend's bag even got slashed in this area. good thing nothing was taken. to think that the area is just accross the city hall. so as a conclusion, if you have the cash, go somewher else. if you're on a tight budget, you can stay here but be alert and mindful of your belongings.

Stayed July 2012, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Public Relations Manager at Sampaguita Suites-Plaza Garcia Location, responded to this review, July 16, 2012
Thank you for your comments. We regret to hear about your friend's sad experience but I don't think that that incident did not happen inside the hotel. As for the fridge, all you could have done was ask for a change of appliance or room and we could have obliged.

The peddler situation has been a persistent problem for us which is not our doing but the local city government's. As much as we want to get them out, it is more of a social problem than internal.

We do not deny that we ARE a budget hotel, but we do try our best to make our guests happy by giving them our friendly smiles and warm greetings on a bad day, or make them feel at home with a help from our courteous staff, which unfortunately, was not at all mentioned.

But we're still glad to hear about your feedback to push ourselves more and strive harder to please our guests.
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113 reviews from our community

Traveler rating
    17
    45
    39
    6
    6
See reviews for
24
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7
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Russian first
  • Any
English first
Hefei, China
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 11, 2012

I was at first a little confused with the choice of a hotel considering that I hadn't been to Cebu before. However, Sampaguita Suites Plaza Garcia was nothing short of a perfect choice!
It is ideally located literally in the middle of EVERYTHING! It is barely a stone's throw from the Historical and spiritual area that is Basilica del Santo Nino, in eye-shot of Magellan's cross, and only a short walk from the buzzing activities in the heart of the city.

The facilities are quite comfy and the food in the restaurant is delectable.
My favourite aspect of Sampaguita is the STAFF! Man OH Man, I was certainly reminded what courtesy is after leaving Hong Kong (where there's much left desired from local hoteliers). The Staff at Sampaguita opens the door for every entry and exit, grabs your luggage to take it directly to your room, and greets you with a smile each time you pass through the lobby!
Cebu will most likely see me again...and Sampaguita will definitely be my hotel!

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Public Relations Manager at Sampaguita Suites-Plaza Garcia Location, responded to this review, July 13, 2012
Thank you so much for the very kind words, most especially for the staff service. It vindicates the bad comments that they get sometimes. With your good comments, all the hard work that they pour into their jobs pays off. We're so pleased to know how happy you are with their hospitality. This is a showing of a true blue Cebuano culture- sweet and affectionate.

Again, it is our pleasure to have served you and we look forward to seeing you again.
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Makati, Philippines
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 1, 2012

Good for staying the night while touring the city as it's right in the center of Cebu. We paid only P1300 for three persons, that's an aircon room with cable TV (bad reception -- we didn't bother watching). As long as the room and the toilet/shower area is clean, I am happy. They arranged for a transfer to the port for us, we needed to leave as early as 5am and the van was on time.

  • Stayed August 2011, traveled with friends
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Public Relations Manager at Sampaguita Suites-Plaza Garcia Location, responded to this review, July 3, 2012
Thank you so much for your kind and pleasant review of our hotel and staff. Although, we deeply apologize for the bad TV reception. We will look into this as soon as possible.

We are more than happy to have served you and your group at our hotel. More Power!
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Cebu Island, Philippines
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed June 29, 2012

Booked a reservation online for 3 nights but the front desk had no record of booking. Took 20 minutes before they located the reservation and took me to my room.
Stayed in matrimonial room for 900 pesos. Hotel is very near to Magellan's cross and many malls. I was on the 6th floor and the water pressure was extremely low in the shower, maybe it is better on the lower levels. Room was very dusty and i had to wipe up the dust with the bath towel, i asked for an extra towel and they said 50 pesos more. Oh well, I used the bed sheet to dry off after the shower.
When I booked online there was a prominent ad on their website for a 15 minute free promo massage. Upon checkin I asked for my free massage and they said it is no longer available. I was told it ended last month, even though the promo is still on the front page of the website as of this day. Classic false advertising in the philippines.
Hotel does have good aircon and skycable. However I wont ever stay here again due to blatant false advertising on their website.

  • Stayed June 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Public Relations Manager at Sampaguita Suites-Plaza Garcia Location, responded to this review, July 6, 2012
Thank you for sending your comment about our hotel. We investigated the matter after reading your review. According to our supervisor, your booking was a last minute reservation- which took front desk some time before your reservation was found. We apologize for that inconvenience,

You were booked at a Standard Matrimonial Room but since there was no available room at that time, you were given a Family Room which is bigger and provides for 3 towels on each bed.

If the room was dusty and had low water pressure, We would've obliged to transfer you someplace better if we were only advised. Just the same, we have already informed Housekeeping about this mishap.

With regards to the spa promo, we apologize for not pulling out the promo on time. We have informed our website coordinator to update all information on the site.

Again, we sincerely apologize for the sad experience. We will make the necessary changes for the sake of our other guests and thank you for informing us about this. We hope that you will reconsider your decision and change your mind about our hotel when you come back to Cebu.
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manila
Senior Contributor
26 reviews 26 reviews
24 hotel reviews
Reviews in 22 cities Reviews in 22 cities
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed June 25, 2012

while we were staying here, they are doing renovations and the paint smell was very strong. they dont have any other family room so we have no choice but to stay there. but the next day, the paint smell was already gone. i think they were finishing up when we got there. i dont know about the other reviewers but our room had hot shower.
i chose this hotel due to its proximity to the Oceanjet pier, the Fort, Cross, cathedral and ancestral homes. what i dont like maybe is the lack of eating places at night. shops close around 7pm. only found the AA BBQ to be open late. after having dinner here, walk to the cathedral as they are more beautiful at night as all the lights are open.
i found this place safe amidst the touts near the Cross. there is ample street lighting.
taxis are available even in the wee hours. taxi from Cebu-Mactan Int'l airport can cost you 200 pesos with minimal traffic.

Room Tip: If coming from the Oceanjet pier (pier 1), you can walk through the park for 10 mins to get to the h...
See more room tips
  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Sampaguita Suites-Plaza Garcia Location, responded to this review, June 27, 2012
We are sorry about the paint smell but we do our best to maintain our hotel and keep it spic and span. Our location is our better asset which is more than we could say about our friendly staff. Its sad that you haven't stayed long enough to experience it.

We look forward to hearing from you again.
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General Santos, Philippines
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 24, 2012

I belong to pacman's hometown gensan. Happen to have an overnight stay @ sampaguita suites near sto. Niño church. Since I was alone, I was looking for a single room. Bt there was no available at that time so I booked for what they call a family standard room. Good for 3 pax.. It has 2 beds. The bed is king size plus another one small bed. The c.r is small but clean. Their
toiletries are just a small soap and tissue. They also provide towel..They have coffee shop at the second floor. Which also serves food.. Prices are affordable. Hotel rate is also very reasonable.. All in all, my stay was great and comfortable.

  • Stayed June 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manuel P, Public Relations Manager at Sampaguita Suites-Plaza Garcia Location, responded to this review, August 18, 2012
Thank you for your review. We hope to see you again when you come back to Cebu!
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Manila, Philippines
Senior Contributor
37 reviews 37 reviews
16 hotel reviews
Reviews in 11 cities Reviews in 11 cities
51 helpful votes 51 helpful votes
2 of 5 stars Reviewed June 22, 2012

Looks like a motel/ inn. There's no hot water in the shower. The rate was low but just a place to sleep in, ideal for backpackers. The location is great coz it's near the tourist spot , Magellan's cross and sto.Nino basilica. Just walking distance. That's why i chose to stay here coz of the location and rate, but i didn't know that the facilities were incomplete, like the heater in shower which i always look for in a hotel.

  • Stayed July 2011, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Sampaguita Suites-Plaza Garcia Location, responded to this review, June 27, 2012
We are so sorry that having unpleasant experience with the hot shower in your room. You could have requested for a room transfer which we would have willingly obliged. We hope that you do not get discouraged into coming back to our hotel.

We will make sure that the room you slept in will be inspected especially the hot shower.

Thank you for your comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sampaguita Suites-Plaza Garcia Location

Address: Plaza Garcia Building | Magallanes St., Cebu City, Philippines
Location: Philippines > Visayas > Cebu Island > Cebu City
Amenities:
Restaurant Room Service Spa
Hotel Style:
#1 Best Value Hotel in Cebu City
#6 Spa Hotel in Cebu City
Price Range (Based on Average Rates): $
Number of rooms: 45
Reservation Options:
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Also Known As:
Sampaguita Suites-Plaza Garcia Location Hotel Cebu City
Sampaguita Suites-Plaza Garcia Location Cebu Island/Cebu City

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