I was at Radisson Blu for a vaccine conference and had 2 rooms, one sponsored for the conference and another, a personal booking for my family. When I arrived in 12/6, I was initially happy with the staff who acceded to my request for both rooms to be on the same floor since I had kids with me. As one of the rooms was not ready, I took the key and went up to my personal premier room first. That was when a chain of unpleasant events started.
1. The second room was not ready and we had to repeatedly ask for the key. We were then told that they had checked us into another room on another level (?again after all the explanation at the counter?). Eventually this was resolved and the staff personally delivered the key to the first room
2. We ordered breakfast the night before for 5.30 as we were leaving for Oslob the next day at 6. The breakfast did not arrive despite repeated calls to the "one call" staff, until 5.55 am. By then, we didn't have time to eat before we left. I guess we did a little better than my friend who eventually had to pack breakfast since it never even reached her room. The excuse? The kitchen was too busy!
3. We returned from Oslob around 3pm and lo and behold, my friend's room was not made up. They had actually missed her room!
4. We received a letter from concierge to say that a package had been delivered to us from Shangri-la Mactan on the 14/6. When we went down to collect the package, no one knew where it was and we had to return to our room to get the letter so that they could find it.
5. Our final surprise was our bill. Our premier room was for 2adults and 2 kids while the sponsored room was for one adult. My family only consists of 5 members. Imagine our surprise when they tried to charge us for an extra person in the superior room! When I pointed that out, the staff made a phone call presumably to her superior. All the confusion probably arose from day 1 when they switched the superior room from one floor to another and tried to make up by offering to put an extra bed FOR FREE in both my rooms (which I declined and only placed one). She then placed the phone down and said "It's ok ma'am, you may go" after 2 phone calls. I then asked if things were settled and she said never mind the hotel would take the issue up with my sponsor! Imagine how upset I was as it now looked like I refused to pay so that they'll get the money from someone else! Had I not been curious enough to ask, someone else would have been made to pay a bill for a non-existent 6th person! It was only when I got my sponsors to the counter that they agreed for a rebate!
I feel that the service is poor because if a lot of miscommunication among the staff. I also feel that the "one call" button adds to the confusion as they would not know what had transpired. I feel that, for an international standard hotel, that your staff should communicate in English in front of the guests. This can reduce a lot of mistakes, and is at the very least, basic courtesy.
- Also Known As:
- Radisson Blu Hotel Cebu Cebu City
- Official Description (provided by the hotel):
- Cebu City hotel's location places guests close to beaches, shoppingLocated on Serging Osmeña Boulevard at the corner of Juan Luna Avenue, this Cebu hotel places guests in the middle of the oldest city in the Philippines. Located just 500 metres from the International Port area, this South Pacific getaway proves to be the perfect starting point for exploring the island of Cebu and its 167 neighbouring islands. The Radisson Blu Hotel Cebu is situated just 11 kilometres from the Mactan International Airport.Transport in CebuCebu City offers various transportation options for travelers. The strategic location of the hotel provides easy access to public transportation. Metered taxis and local jeepneys are within easy reach to take visitors around the city. The ferry terminal is a convenient 10-minute walk from the hotel. ... more less
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