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“Delightful stay and great experience for the kids” 5 of 5 stars
Review of Radisson Blu Hotel Cebu

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Radisson Blu Hotel Cebu
4.0 of 5 Hotel   |   Serging Osmena Boulevard | Corner Juan Luna Avenue, Cebu City, Philippines   |  
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Ranked #1 of 77 hotels in Cebu City
Butuan, Philippines
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
19 helpful votes 19 helpful votes
“Delightful stay and great experience for the kids”
5 of 5 stars Reviewed June 9, 2013

It should be the best hotel in the city, our young daughter said. My wife with our two children spent some three nights on this hotel and made us want to stay a little longer. The room is indeed 5-star quality with very comfortable bed. My wife likes their pillows a lot. :) The room comes with free high speed wireless and wired internet connection, and standard to deluxe amenities including a 37-inch LCD TVs (where we stayed), a Philips Ipod Docking entertainment system and very clean/well maintained bathrooms (they call it VIVE).

As pointed by some people here, this hotel has excellent staff and service. The breakfast food and ambiance in the Feria is superb! I love their coffee a lot; always have my unusual 3 cups of coffee from the last three mornings!
I like their three-storey high ceiling lobby when you get inside. Very spacious.

You'll never get wet (in this rainy season) when you go shopping to SM since only a road separates this hotel to SM Mall.
My only problem was that we didn't get the newspapers we used to have in other hotels. :(

Checking in and checking out is fast. Very highly recommended when in Cebu!

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RicaReneeRellon, Director of Marketing and Communications at Radisson Blu Hotel Cebu, responded to this review, June 16, 2013
Thank you very much for your fantastic review of Radisson Blu Hotel Cebu. We are delighted to know that you enjoyed your stay, enjoyed our facilities and food too! Newspapers are complimentary in Business Class rooms and Suites. In the event that you are staying in lower category rooms, you may enjoy complimentary papers in public areas such as in Feria or the business center.
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891 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (198)
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English first
Manila, Philippines
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed June 8, 2013

I wrote a nice review when I stayed here last year but I got very disappointed during this second stay. The lobby, ambience, food, and service remain good. But what does one go to a hotel for - sleep, right? My husband and I had a long day and were looking forward to a good night's sleep at midnight when we found hair (two kinds!) on the bedsheet. Thirty minutes and an adrenaline surge later, the sheets were changed - but I could no longer sleep, thus missed the following day's early appointments. The hotel staff were very embarassed and apologetic, of course, and tried to make up for it. But it really escapes me how black hair on supposedly fresh white sheets could be missed. Wouldn't you wonder what else they miss cleaning? This has got to be my weirdest hotel experience - it beats sleeping on a hard mattress on a cold night in an Egyptian desert. Radisson Blu is surely no longer top of mind Cebu hotel for me.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RicaReneeRellon, Director of Marketing and Communications at Radisson Blu Hotel Cebu, responded to this review, June 16, 2013
Thank you for sharing your comments. We sincerely apologize for the inconvenience caused by the incident. To ensure that this type of discomfort does not happen again, the management team of the hotel has put into place more stringent measures of room checks that now involve all department head (regardless of section), including the executive committee. With this new tool in place, we foresee that this type of unecessary concerns will be eliminated. Once again, we are sorry and we do hope that you consider staying with us again in the future.
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Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 8, 2013

We stayed with a group of friends on our way to a wedding, the hotel was excellent. The staff were very attentive, the rooms excellent, only critism we were given single beds but as it was for one night this was not too much of an issue. The restaurant has an evening buffet that has to be the most varied and extensive that we have ever seen and the breakfast was of the same high standard which did not disappoint. The jewel though has to be the very close proximity to SM city shopping centre which was a wonderful shopping experience.

Stayed June 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RicaReneeRellon, Director of Marketing and Communications at Radisson Blu Hotel Cebu, responded to this review, June 16, 2013
Thank you very much for sharing your excellent experience during your last stay at the Radisson Blu Hotel Cebu. We look forward to welcoming you back soon.
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Mandaue City, Cebu
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 5, 2013

My family and I enjoyed every minute we were in this hotel.

The suite given to us has a King size bed and big flat-screen tv. There's wifi in most places and the food at Feria is excellent!

Though you wouldn't be bothered by many hotel staff and chamber maids, you will feel that the hotel has very efficient staff.

I always return for their buffet at Feria which is open to public.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RicaReneeRellon, Director of Marketing and Communications at Radisson Blu Hotel Cebu, responded to this review, June 6, 2013
Thank you for a fantastic review of Radisson Blu Hotel Cebu. We are very happy to know that you enjoyed your stay and look forward to your next visit.
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Manila
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 4, 2013

The hotel is very nicely appointed and has excellent staff and service. The experience starts with a warm greeting at the airport and then ferried to the hotel by the hotel car. Check-in is a breeze and the rooms are roomy and very comfortable and delightful. I was recommended by a friend who regularly visits Cebu and always stays in the hotel.

The breakfast buffet was awesome as well, with many options and to the likes of every person.

Truly an awesome experience and I hope they stay that way. Good job!

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RicaReneeRellon, Director of Marketing and Communications at Radisson Blu Hotel Cebu, responded to this review, June 6, 2013
Thank you for a fantastic review of Radisson Blu Hotel Cebu. We are delighted to know that you had a great stay at our property. Super Breakfast is one of the hallmarks of the Radisson Blu brand, we are thoroughly pleased that you enjoyed it. We look forward to welcoming you back to the Queen City of the South.
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Manila, Philippines
Top Contributor
66 reviews 66 reviews
21 hotel reviews
Reviews in 21 cities Reviews in 21 cities
101 helpful votes 101 helpful votes
4 of 5 stars Reviewed June 4, 2013

I stayed overnight on business and was given a corner room. The room was big and spotless with all the standard amenities complete. I got back from a function at about 10pm after a long, tiring day and requested an extra bed so that I could get a massage in-room as I prefer not to leave my king bed oily/greasy after a massage or have the masseuse stepping all over it. My only beef was that the extra bed took a while to be delivered and I had to explain at some length to reception that I needed it for the massage and no, I wasn't having anyone over. The other small hitch was the call to the spa at which I was told that my options were only either Swedish OR Shiatsu, but not a combination massage as I was requesting. I simply asked the spa receptionist to put me through to a therapist for me to explain what I needed and surely the therapist did say that they do combination massage. This just tells me that they need more training of the spa personnel. When the massage finally came, after about half an hour of mild aggravation between the rollaway bed and the spa receptionist issues, it was frankly just okay. I was expecting a little better considering the price they charge which is high for Cebu standards (I've had better massages in Cebu at half the price). In sum, for a business hotel, considering that the massage was the only amenity I was able to enjoy (I didn't have time to use the pool or gym), I would hope they could up their game and improve that particular service. Everything else about my stay was fairly satisfactory from check-in to check-out. I did also quite enjoy their breakfast buffet which was a generous spread. The lobby was also huge and impressive. I would stay here again but my massage experience keeps me from giving them full marks.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RicaReneeRellon, Director of Marketing and Communications at Radisson Blu Hotel Cebu, responded to this review, June 6, 2013
Thank you very much for your review. We are sorry for the inconvenience you experienced. We are currenly working together with the Spa Operator to ensure that all the staff are better trained and are better equipped to deliver the promise with a Yes, I Can Attitude! The hotel is also in the process of augmenting its supply of more additional beds to ensure that guest requests are accomodated in the most efficient manner possible. We look forward to welcoming you back to Cebu soon.
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Vallejo, California
Senior Contributor
28 reviews 28 reviews
17 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed May 30, 2013

We happen to stay in Radisson Blu for overnight. Check-in and check-out was a breeze. Went into the standard room we booked and it was clean and well stocked. Also the bathroom was clean as well.
All the lights and other gadgets work fine.
Like other reviews have said, it is so close to the mall. Lobby was amazing.

Their breakfast was good and their selection is wide (foreign based/somewhat western). However, everyone has different taste. I Love eating buffets, especially breakfast buffets. But Radisson Blu's breakfast buffet was hard for me to select my meals. I did like their omelettes and garlic rice tho. Unlimited coffee, too.
Overall, it was good.

The staff was helpful and courteous. Keep up the good work.

  • Stayed May 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RicaReneeRellon, Director of Marketing and Communications at Radisson Blu Hotel Cebu, responded to this review, June 3, 2013
Thank you very much for your review of Radisson Blu Hotel Cebu. We look forward to welcoming you back on your next trip to Cebu.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Radisson Blu Hotel Cebu

Address: Serging Osmena Boulevard | Corner Juan Luna Avenue, Cebu City, Philippines
Phone Number:
Location: Philippines > Visayas > Cebu Island > Cebu City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Cebu City
#1 Luxury Hotel in Cebu City
#1 Romantic Hotel in Cebu City
#1 Family Hotel in Cebu City
#1 Business Hotel in Cebu City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Radisson Blu Hotel Cebu 4*
Official Description (provided by the hotel):
Cebu City hotel's location places guests close to beaches, shoppingLocated on Serging Osmeña Boulevard at the corner of Juan Luna Avenue, this Cebu hotel places guests in the middle of the oldest city in the Philippines. Located just 500 metres from the International Port area, this South Pacific getaway proves to be the perfect starting point for exploring the island of Cebu and its 167 neighbouring islands. The Radisson Blu Hotel Cebu is situated just 11 kilometres from the Mactan International Airport.Transport in CebuCebu City offers various transportation options for travelers. The strategic location of the hotel provides easy access to public transportation. Metered taxis and local jeepneys are within easy reach to take visitors around the city. The ferry terminal is a convenient 10-minute walk from the hotel. ... more   less 
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Also Known As:
Radisson Blu Hotel Cebu Cebu Island/Cebu City

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