I think most of the reviews have said it all. This is a good hotel. Comparatively expensive by local standards maybe, but the price is justifiable.

The location of the hotel is great. It is near to most places in the city, and there is a large mall right beside it. As it is one of the tallest buildings in the area, it was also not tough to find our way back to the hotel after a day out.

The hotel is comfortable. Rooms were well-furnished and kept very clean. Over-zealously clean, I think. No matter what we did to indicate that it was unnecessary to do so, housekeeping changed our bedlinens and bath towels daily. We felt kind of guilty, as we had failed to do our part towards reducing our impact on the environment. However, the high level of cleanliness in the rooms and other parts of the hotel did ensure that our stay was comfortable.

Most of the members of staff are also friendly and approachable. Most of them tried hard to do their jobs well and to accede to guests’ requests. We appreciate what took place when we asked for tours of the city. We were initially presented with the options of signing up for a tour package or chartering the hotel car to take us around. However, when we asked if there were cheaper options, a member of the staff helped to write directions to places of interest on a piece of paper, and even helped us to hail a metered taxi and told the driver exactly where to bring us to. By following his directions on the metered taxi, we managed to save enough money for a good dinner.

If we had to find something to complain about, it was that when we were checking in, we had asked for a room on a higher level, and for a later check out as we had a late flight out. The lady at the front desk at that time was not very helpful, and we got a curt “no” to both. We were then assigned a room which had an air conditioner and shower which did not work very well. We did not bother to request for a change of room as we knew what the answer would be, and we were too tired to bother then. It was only a 2-night stay anyway. However, once the lady went off-duty, we spoke with somebody else regarding the late check-out, and we got the answer we wanted immediately. The spa was also booked for much of our stay, and we only managed to get a less-than-optimal time slot on our third attempt at making a reservation.

If we were to return to Cebu, we would definitely consider staying here again. We only hope we won’t encounter that same lady at check in, and that the capacity of the spa could be improved.

We went to Cebu for the experience of the culture and tourist attractions. Thank god for the hotel as there is little for a tourist to see and do in Cebu and without this excellent hotel their pool, friendly staff and the very large adjoining shopping centre all would have been lost. The rooms are very good, large and with all facilities. The food is great, the breakfast selection is the largest I have ever seen in my travels which are wide and varied. I was most impressed with everything about this hotel. My only negative is they need a little more seating in the very large foyer and security is a little over the top with a search of bags and shoulder paks every time you enter the doors.

Good experience in this hotel. The hotel is just beside a mall. So we went there for our lunch while waiting for our room. There was a delay since the hotel was fully booked. But they allowed us for late check-out and put us in a room overlooking the pool. I loved the breakfast with great selection. Fresh fruits are sliced in view. Fresh fruit drinks are also available. They have typical Filipino breakfast selection if you are a tourist and would like to get a taste of Filipino cuisines. The rooms are very nice and modern. True to a 5-star experience.

We got a good coupon deal a few months back when my partner had to go on a business trip.

Pros: Hotel is very new and modern! Rooms are up to date with electronic switches and has new furniture. Most noteable thing we remember in this place is the buffet breakfast! It exceeded our expectations. Lots of selections and they taste good. A Good mix of local and international food. Right next to SM Cebu and it's very easy to take a cab to anywhere within the Cebu area. Also walking distance from CNT Lechon, a local favorite for Cebu Lechon.

Cons (relatively minor): Lobby is large and somewhat grand but I do recall having difficulty finding a place to sit while waiting for check-in. Check-in staff are a bit inefficient. The pool was smaller than what I've seen in the pics. Lobby and check-in area can get crowded during busy hours.

I would definitely consider staying here again unless the other choice is Shangrila Mactan.