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“Excellent Hotel! Highly recommended!” 5 of 5 stars
Review of Radisson Blu Hotel Cebu

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Radisson Blu Hotel Cebu
4.0 of 5 Hotel   |   Serging Osmena Boulevard | Corner Juan Luna Avenue, Cebu City, Philippines   |  
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Ranked #1 of 77 Hotels in Cebu City
Wash DC
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
“Excellent Hotel! Highly recommended!”
5 of 5 stars Reviewed November 21, 2012 via mobile

Excellent location (adjacent to SM Mall), awesome/friendly staff, great amenities, huge rooms and excellent service. What more can I say? This is my third stay and the place continues to maintain it's high quality of service and amenities. I highly recommend this hotel if you are staying in Cebu.

Stayed November 2012, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RicaReneeRellon, Director of Marketing and Communications at Radisson Blu Hotel Cebu, responded to this review, November 27, 2012
We are very happy that you enjoyed your third stay with us and we look forward to welcoming you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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966 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (206)
Date | Rating
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  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
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Moscow
Senior Contributor
38 reviews 38 reviews
16 hotel reviews
Reviews in 23 cities Reviews in 23 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed November 21, 2012 via mobile

We stayed in this hotel one night in january 2012. I think it's the best hotel for transit via Cebu city. Something was not so clean in the room (but as everywhere on Philippines) but there was the best breakfast that i have seen!

Stayed January 2012, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RicaReneeRellon, Director of Marketing and Communications at Radisson Blu Hotel Cebu, responded to this review, November 27, 2012
Thank you for making Radisson Blu Hotel Cebu your choice during your last trip to Cebu. We apoliogize for any inconvenience that you may have experienced during your stay. it would be of great help if you can let us know about the details of your concern with the room. You may send me a note at rrellon@radisson.com and we'll make sure we take the necessary steps towards improving our service.
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Kalgoorlie, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 19, 2012

MAte , all good here , you have to experience the night out door BBQ , and service, the place is super flash and breakfast was the best ever , service unsurpassed,
The staff and help offered by all were the best I have experienced yet in Cebu

Room Tip: Rear view over the pool or east view over the strait , high up as possible
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  • Stayed December 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RicaReneeRellon, Director of Marketing and Communications at Radisson Blu Hotel Cebu, responded to this review, November 27, 2012
Thank you for your review, we are glad to know that you liked our outdoor barbecue at The Pool Bar. We hope to welcome you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manila, Philippines
Senior Contributor
34 reviews 34 reviews
20 hotel reviews
Reviews in 15 cities Reviews in 15 cities
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed November 17, 2012

The structure of Radisson Blu Cebu was built in the mid-90's and then the Asian financial crash of 1997 came and it remained a structure until finally opening in 2010. The hotel is a welcome development for the Philippines' second largest city, Cebu. Choosing Radisson as a brand has helped this hotel become one of the favorite hotels in the City. The rooms are well appointed, great beds and linens, decent and comfortable bathrooms. Huge and interesting lobby. Busy coffee shop with a generous and delicious breakfast, lunch and dinner buffets. Definitely 5-star.

Room Tip: This hotel connects to the biggest mall in the city, SM.
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  • Stayed December 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandaluyong, Philippines
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed November 16, 2012

This hotel is not recommended if you would like to have the peace of mind while roaming around the metro and you leave all your things whether in their conference rooms or in your own room, tsk..tsk..tsk... I lost some my valuable things with just a few minutes interval. I requested for them to retrieve their CCTV, but it WAS BUSTED. it's USELESS!. now i am leaving Cebu but they didn't do anything about it at all. They are good in terms of greeting their customers, but they LACK A GREAT SENSE OF EMPATHY, GOING EXTRA MILE & Willingness TO HELP THEIR CUSTOMERS. I thought, it's a FIVE STAR HOTEL as they claim, but it was such a great dismay that even the Manager named JONATHAN was so RUDE DEALING with my concern. So peepz, if you will check in there, it's alright, unless you want to bring all your valuable things with you even a bottle of perfume, coz IT WILL BE GONE! You can check with the police station there that i even filed a BLOTTER Complain for the said hotel & my missing personal things because i was so FEELING HOPELESS THAT they can't do anything at all and the worse, it was so easy for them to tell to you directly in your face, IT's YOUR THINGS & YOU SHOULD HAVE TAKEN CARE OF IT... it SUCKS!!!!

  • Stayed November 2012, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lyle L, General Manager at Radisson Blu Hotel Cebu, responded to this review, November 20, 2012
Dear Banjo B,

Thank you for expressing your concern about your experience whilst staying at the hotel. We are currently conducting a thorough investigation of the matter. Rest assured, we are taking the necessary steps to ensure that there is no room for a similar incident in the future. Guest safety is a top priority of the hotel.


Sincerely,


Lyle Lewis
General Manager - Radisson Blu Hotel Cebu
Vice President - Philippines and Japan, Carlson Hotels
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 15, 2012

We stayed here for four days with my son, daughter-in-law and grand baby. We had two rooms at club level with access to the club lounge. They also have a concierge staff to assist you, and are very helpful. The room is super modern clean and lots of plugs for your electronic gadgets. The hotel friendly staff at arrival will welcome you with a smile, open the door for you, and offered us a welcome fruit drink after a half an hour from a van we contracted to drive us around during our stay in Cebu at Mactan International airport which we found more practical. They drop and pick us up with a phone call.

We pick this place because it near the pier, and a five minutes ride to the terminal since we are going to Bohol for a day trip via a two hour ferry. We love the club lounge with all the happy hour libation of different alcohol, and non alcoholic beverage offering. The food is fantastic and good wifi connectivity to send email and catch up with your social network family and friends. Breakfast is also included in our stay, traditional Filipino offering is very good, tasty, and such a selection for everyone plate. One tip is to try their spa I had 2 massage sessions during our stay. The spa is tranquil and Zen surrounding to re-energize and pamper your body. The rooms are beautiful, clean and very well trained staff.

My grand daughter loves the pool and we had a blast. SM mall is beside the hotel and went for lunch and dinner. We felt secure with security is on the down low and blend well with the rest of the staff. The front office is very professional and accommodated our request for the rooms we requested. I book our rooms when we arrive in Manila using their website, join the Club Carlson to avail with special rates perks, and upgrade. Since I'm a Hilton Honor Gold and Fairmont club member it alway an advantage to be a member. We love this place and will stay here again the next time we are back in Cebu.

  • Stayed February 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RicaReneeRellon, Director of Marketing and Communications at Radisson Blu Hotel Cebu, responded to this review, November 20, 2012
Thank you very much for your review. We are delighted to know that you had a pleasant experience and we look foward to welcoming you back in the furre.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Senior Contributor
32 reviews 32 reviews
26 hotel reviews
Reviews in 25 cities Reviews in 25 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed November 11, 2012

This is indeed, as the tripadvisor reviews suggest, a very good hotel. It is a relatively new, with good size rooms and very friendly staff. It's not bad value for money and the buffet breakfast is excellent, with many local delacacies such as Dangit and Lechon. Perhaps the only downside is the location - the view of the port area is industrial and a lot of noise from street can be heard from the pool. That said, it is reasonably convenient to the centre of town. The excessively large foyer area is also a sterile feel - management might think of ways to give it a warmer, more welcoming ambience.

  • Stayed November 2012, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RicaReneeRellon, Director of Marketing and Communications at Radisson Blu Hotel Cebu, responded to this review, November 14, 2012
Thank you for your response. We are very happy to know that you share the same sentiment of satisfaction with our Trip Advisor users who have stayed at the Radisson Blu Hotel Cebu. The Foyer area is a function space that is usually dressed up in accordance to the theme of the event/s in the ballrooms. Nevertheless, we will look at creative ways to address your concern. We look forward to welcoming you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Radisson Blu Hotel Cebu

Address: Serging Osmena Boulevard | Corner Juan Luna Avenue, Cebu City, Philippines
Phone Number:
Location: Philippines > Visayas > Cebu Island > Cebu City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Cebu City
#1 Luxury Hotel in Cebu City
#1 Family Hotel in Cebu City
#1 Business Hotel in Cebu City
#1 Spa Hotel in Cebu City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Radisson Blu Hotel Cebu 4*
Official Description (provided by the hotel):
Cebu City hotel's location places guests close to beaches, shoppingLocated on Serging Osmeña Boulevard at the corner of Juan Luna Avenue, this Cebu hotel places guests in the middle of the oldest city in the Philippines. Located just 500 metres from the International Port area, this South Pacific getaway proves to be the perfect starting point for exploring the island of Cebu and its 167 neighbouring islands. The Radisson Blu Hotel Cebu is situated just 11 kilometres from the Mactan International Airport.Transport in CebuCebu City offers various transportation options for travelers. The strategic location of the hotel provides easy access to public transportation. Metered taxis and local jeepneys are within easy reach to take visitors around the city. The ferry terminal is a convenient 10-minute walk from the hotel. ... more   less 
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Also Known As:
Radisson Blu Hotel Cebu Cebu Island/Cebu City

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