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“RADISSON BLU UNSAFE & UNSECURED!!!!” 1 of 5 stars
Review of Radisson Blu Hotel Cebu

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Radisson Blu Hotel Cebu
4.0 of 5 Hotel   |   Serging Osmena Boulevard | Corner Juan Luna Avenue, Cebu City, Philippines   |  
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Ranked #1 of 76 Hotels in Cebu City
Mandaluyong, Philippines
1 review
5 helpful votes 5 helpful votes
“RADISSON BLU UNSAFE & UNSECURED!!!!”
1 of 5 stars Reviewed November 16, 2012

This hotel is not recommended if you would like to have the peace of mind while roaming around the metro and you leave all your things whether in their conference rooms or in your own room, tsk..tsk..tsk... I lost some my valuable things with just a few minutes interval. I requested for them to retrieve their CCTV, but it WAS BUSTED. it's USELESS!. now i am leaving Cebu but they didn't do anything about it at all. They are good in terms of greeting their customers, but they LACK A GREAT SENSE OF EMPATHY, GOING EXTRA MILE & Willingness TO HELP THEIR CUSTOMERS. I thought, it's a FIVE STAR HOTEL as they claim, but it was such a great dismay that even the Manager named JONATHAN was so RUDE DEALING with my concern. So peepz, if you will check in there, it's alright, unless you want to bring all your valuable things with you even a bottle of perfume, coz IT WILL BE GONE! You can check with the police station there that i even filed a BLOTTER Complain for the said hotel & my missing personal things because i was so FEELING HOPELESS THAT they can't do anything at all and the worse, it was so easy for them to tell to you directly in your face, IT's YOUR THINGS & YOU SHOULD HAVE TAKEN CARE OF IT... it SUCKS!!!!

  • Stayed November 2012, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lyle L, General Manager at Radisson Blu Hotel Cebu, responded to this review, November 20, 2012
Dear Banjo B,

Thank you for expressing your concern about your experience whilst staying at the hotel. We are currently conducting a thorough investigation of the matter. Rest assured, we are taking the necessary steps to ensure that there is no room for a similar incident in the future. Guest safety is a top priority of the hotel.


Sincerely,


Lyle Lewis
General Manager - Radisson Blu Hotel Cebu
Vice President - Philippines and Japan, Carlson Hotels
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,139 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (221)
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English first
San Francisco, California
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 15, 2012

We stayed here for four days with my son, daughter-in-law and grand baby. We had two rooms at club level with access to the club lounge. They also have a concierge staff to assist you, and are very helpful. The room is super modern clean and lots of plugs for your electronic gadgets. The hotel friendly staff at arrival will welcome you with a smile, open the door for you, and offered us a welcome fruit drink after a half an hour from a van we contracted to drive us around during our stay in Cebu at Mactan International airport which we found more practical. They drop and pick us up with a phone call.

We pick this place because it near the pier, and a five minutes ride to the terminal since we are going to Bohol for a day trip via a two hour ferry. We love the club lounge with all the happy hour libation of different alcohol, and non alcoholic beverage offering. The food is fantastic and good wifi connectivity to send email and catch up with your social network family and friends. Breakfast is also included in our stay, traditional Filipino offering is very good, tasty, and such a selection for everyone plate. One tip is to try their spa I had 2 massage sessions during our stay. The spa is tranquil and Zen surrounding to re-energize and pamper your body. The rooms are beautiful, clean and very well trained staff.

My grand daughter loves the pool and we had a blast. SM mall is beside the hotel and went for lunch and dinner. We felt secure with security is on the down low and blend well with the rest of the staff. The front office is very professional and accommodated our request for the rooms we requested. I book our rooms when we arrive in Manila using their website, join the Club Carlson to avail with special rates perks, and upgrade. Since I'm a Hilton Honor Gold and Fairmont club member it alway an advantage to be a member. We love this place and will stay here again the next time we are back in Cebu.

  • Stayed February 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RicaReneeRellon, Director of Marketing and Communications at Radisson Blu Hotel Cebu, responded to this review, November 20, 2012
Thank you very much for your review. We are delighted to know that you had a pleasant experience and we look foward to welcoming you back in the furre.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Senior Contributor
33 reviews 33 reviews
27 hotel reviews
Reviews in 26 cities Reviews in 26 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed November 11, 2012

This is indeed, as the tripadvisor reviews suggest, a very good hotel. It is a relatively new, with good size rooms and very friendly staff. It's not bad value for money and the buffet breakfast is excellent, with many local delacacies such as Dangit and Lechon. Perhaps the only downside is the location - the view of the port area is industrial and a lot of noise from street can be heard from the pool. That said, it is reasonably convenient to the centre of town. The excessively large foyer area is also a sterile feel - management might think of ways to give it a warmer, more welcoming ambience.

  • Stayed November 2012, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RicaReneeRellon, Director of Marketing and Communications at Radisson Blu Hotel Cebu, responded to this review, November 14, 2012
Thank you for your response. We are very happy to know that you share the same sentiment of satisfaction with our Trip Advisor users who have stayed at the Radisson Blu Hotel Cebu. The Foyer area is a function space that is usually dressed up in accordance to the theme of the event/s in the ballrooms. Nevertheless, we will look at creative ways to address your concern. We look forward to welcoming you back soon.
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Cala'n Porter, Spain
Top Contributor
158 reviews 158 reviews
34 hotel reviews
Reviews in 64 cities Reviews in 64 cities
98 helpful votes 98 helpful votes
5 of 5 stars Reviewed November 9, 2012

As it was our anniversary we decided to stay at an upmarket property and are so pleased we chose the Radisson Blu Cebu, from the moment we were picked up from the airport we have been looked after my the staff professionally and with no stress.

The hotel is extremely big in size but space is used in and around the reception areas and rooms are very spacious even the Superior Room we stayed in was a delight,not to be squashed into tiny rooms was a joy after Hong Kong where space is tight .

Within the hotel are restaurants, bars and lovely outside pool area with sunbeds and right next door to the property is a huge shopping mall full of shops, bars, restaurants and cinemas so everything is near to hand.

Anybody looking for a new style property need look no further as it is here

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RicaReneeRellon, Director of Marketing & Communications at Radisson Blu Hotel Cebu, responded to this review, November 14, 2012
Thank you for celebrating such a momentous occassion at the Radisson Blu Hotel Cebu and sharing your memorable experience, it is much appreciated. Looking forward to welcoming you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manila, Philippines
Top Contributor
179 reviews 179 reviews
48 hotel reviews
Reviews in 81 cities Reviews in 81 cities
104 helpful votes 104 helpful votes
5 of 5 stars Reviewed November 8, 2012

From the grand entrance to the comfortable, modern rooms, from the well-trained and friendly staff to the great facilities, this is a great addition to Cebu City. Breakfast at the restaurant is splendid with a wide array of cuisine choices all nicely prepared and artfully presented. The evening offerings at the business lounge were terrifically tasty and the drink selection equal to the test; service was attentive and oh so courteous. And, it's literally across the street from SM Cebu mall with numerous shops and eating options.

Room Tip: Upper rooms offer a better view and closer proximity to the comforts of the business loung.
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RicaReneeRellon, Director of Marketing & Communications at Radisson Blu Hotel Cebu, responded to this review, November 14, 2012
Thank you very much for your response. We are thoroughly delighted to know that you were happy during your stay. Looking forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
kerala
Senior Contributor
40 reviews 40 reviews
30 hotel reviews
Reviews in 18 cities Reviews in 18 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed November 8, 2012

Where do I begin?! The rooms are excellently laid out - clean, comfortable, everything you could want from your coffee to an ironing board, soft pillows, bouncy pillows, soft light, bright light, light for reading at night... name it and it is there or if not, they will get it for you. The hotel facilities from gym to pool (lovely!) to an excellent breakfast buffet is really excellent. The staff were helpful and competant. Right next door to the mall and easy access to taxi or the jepney, next door to SM Mall and bang next to the ocean - really, you have to be fussy to find fault with this place. The design is spacious and open and yet you are protected effectively from the hot muggy air or the pouring rain. I would come here again and again - in fact I would come just to stay!

Room Tip: ask for a high floor looking over the ocean. if not over the city - but a high floor ensures that y...
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RicaReneeRellon, Director of Marketing & Communications at Radisson Blu Hotel Cebu, responded to this review, November 14, 2012
Thank you very much for your great review! It is heartwarming to note that guests appreciate every detail of the product and services we offer. We hope to welcome you back soon.
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Las pinas
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 6, 2012

We always stay here whenever we're in Cebu, and I can say that among those 4-5 stays, this hotel have always delivered great service. They have good breakfast buffet, a nice & big pool, courteous staff, & spacious and neat rooms.

Another thing is that, we most of the time ask for a later time for check-out because our flight's usually scheduled to go back MNL on evenings, & so far they have not declined us, especially if they're not fully booked.

The hotel's just walking distance to SM City Cebu, about 10-min drive to Ayala Center, and about 5-min drive to Carmelites Monastery (church); such convenience.

  • Stayed May 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RicaReneeRellon, Director of Marketing & Communications at Radisson Blu Hotel Cebu, responded to this review, November 14, 2012
Thank you for your review; we are very happy to know that you and your family enjoyed your stay with us at the Radisson Blu Hotel Cebu. We look forward to welcoming you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Radisson Blu Hotel Cebu

Address: Serging Osmena Boulevard | Corner Juan Luna Avenue, Cebu City, Philippines
Phone Number:
Location: Philippines > Visayas > Cebu Island > Cebu City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Cebu City
#1 Luxury Hotel in Cebu City
#1 Spa Hotel in Cebu City
#1 Business Hotel in Cebu City
#1 Romantic Hotel in Cebu City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Radisson Blu Hotel Cebu 4*
Number of rooms: 400
Official Description (provided by the hotel):
Cebu City hotel's location places guests close to beaches, shoppingLocated on Serging Osmeña Boulevard at the corner of Juan Luna Avenue, this Cebu hotel places guests in the middle of the oldest city in the Philippines. Located just 500 metres from the International Port area, this South Pacific getaway proves to be the perfect starting point for exploring the island of Cebu and its 167 neighbouring islands. The Radisson Blu Hotel Cebu is situated just 11 kilometres from the Mactan International Airport.Transport in CebuCebu City offers various transportation options for travelers. The strategic location of the hotel provides easy access to public transportation. Metered taxis and local jeepneys are within easy reach to take visitors around the city. The ferry terminal is a convenient 10-minute walk from the hotel. ... more   less 
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Also Known As:
Radisson Blu Hotel Cebu Cebu Island/Cebu City

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