We found the staff to be very accommodating and helpful . We arrived early with reservations on our way to the US Embassy and was checked in immediately. We received a cool drink soon after dropping our baggage and filling out the usual form for hotel check in. Security hails a taxi for you a gives you a receipt with taxi license number, etc. This is for you if you have any complaints about the driver and is an established practice at most hotels in this city. Good, honest drivers has been our experience. You will need a taxi a this location because of it's location in an industrial supply business area. Don't let this keep you away because the service here is fantastic and the staff is what makes it so nice.
This hotel is used by Filipinos and smart travellers from around the world. Breakfast is included and is buffet style with a decent selection for those of that aren't too picky or on a diet restriction. Noise from a KTV lounge across the street was mentioned in a previous review but we found that not to be the case. The complainer most likely heard the nightly singalong in the bar of the hotel. The singing is finished at 9 pm so no problem for most of us. A better maintenance program is all this hotel needs for five stars. Condensate dripping from an aircon onto our aircon kept me from going back to sleep after an early morning whizz. A call to the desk and the issued was handled allowing me more sweet dreams. Enjoy this hotel for what it is and you will be satisfied. We were.
P.S. This is a good location for connecting with the ferry services to the other islands, SM mall (overrated, high prices),US Embassy, Ayala Center and various tourist spots.
Get a room on top two floors for light sleepers.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.