The first time I stayed in this hotel, we were upgraded to a 2-bedroom suite. I was very happy with almost everything. Hence, I gladly said yes when asked whether I'd like to be booked here for my recent stay. This time I was booked in one of their superior rooms. It was a total disappointment. I'd understand if amenities would differ according to room rates. But cleanliness?
Upon checking into my room I noticed strands of hair all over the room. I thus requested that my room be cleaned even if I had not stayed yet for even 10 minutes. Later that evening, I noticed ants, lots of them, in the toilet. I then requested to be transferred to another room. There were no ants in the new room but still cleanliness was below par. Not only that. It seems that whoever took care of the room's layout didn't have the slightest concern for the peope who would use the room. For example, the toilet paper holder was about 2 meters away from the toilet bowl. One has to stand and walk from the toilet bowl in order to reach it. The aircon is too far away from the bed that it could be very warm at night.
There is notice about construction work going on till 9pm. Fine. But I was awakened by pounding sounds at midnight and it took a while before this was stopped. Service is so slow. I asked for an extra roll of tissue and it took almost an hour for it to arrive. I had the breakfast buffet in their resto and asked the waiter if there was still watermelon. He apologized and said they had run out. 5 minutes later when I went back to the buffet table there was a platter of watermelon. One slice tasted of onion though. Obviously the knife used to slice it was used to cut onion too. The spoon I got had traces of food in it. Obviously not washed well.
The only good thing about this hotel is that staff are courteous. Accessibility-wise it's close to ayala mall and to the business district. Still, these are not good enough reasons to come back.
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- Also Known As:
- Golden Prince Hotel & Suites Cebu Island/Cebu City