I don't usually write reviews on hotels unless rightfully deserved. I stayed at this hotel in early March of 2013. First off, the actual condition of the hotel rooms do not rightfully do the website's pictures any justice. Secondly, I decided to leave the hotel early and cancel the rest of the duration of my reservation. The receptionist informed me that my refund will be returned to me in 30 days for the days that I did not stay with them. I asked for any type of receipt to document this claim of which they did not have. She said that it was a phone call to the bank and thus there was no paper trail. It has been over 30 days and still no refund. Disappointed in this hotel's follow through on customer service. Will not be going back to this hotel for the forseeable future. Avoid this hotel if you are going off the merits of the photos posted on the various hotel websites, and the quality of service(which was bad).
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- Also Known As:
- Sampaguita Suites Jrg Hotel Cebu City
- Sampaguita Hotel Cebu City
- Sampaguita Suites JRG Cebu Island/Cebu City