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“Stinky and very bad smelly hotel in davao” 1 of 5 stars
Review of The Royal Mandaya Hotel

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The Royal Mandaya Hotel
3.5 of 5 Hotel   |   J. Palma Gil St.,, Davao City, Mindanao 8000, Philippines   |  
Hotel amenities
Ranked #11 of 49 Hotels in Davao City
Austin, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Stinky and very bad smelly hotel in davao”
1 of 5 stars Reviewed September 23, 2010

I had a a bad experience to this hotel, the management are very rude..rooms are stinky and smelly room..poor management..i would never ever come back to this stinky hotel.

  • Stayed April 2010, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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94 reviews from our community

Traveler rating
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    6
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See reviews for
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
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English first
San Antonio, Texas
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed September 15, 2010

When we checked in at the Royal Mandaya, we expected a decent room, but it was a total dive! Room was invested with little bugs, the TV didn't work, and no other room was available. The employees were totally aloof about the condition.

The worst part was, when my wife used the shower, the shower control broke off in her hand. It was obviously rusted out and decayed, but when we informed the front desk, the manager accused US of causing the damage. No matter what we said, or the obvious evidence, we were told that we owed 10,000 PHP to fix the "damage."

Well, I was a foreigner in a country based on corruption, so I was not about to attempt to simply leave, for fear that they would call the police or something. So, I submitted to management's extortion after negotiating the "damage" to 5,000 PHP, which I am sure went right into the manager's pocket!

After the one night, we moved to the Marco polo, which was a bit pricey, but well worth it!

Do not, do not, DO NOT even consider staying at this pig sty of a dive. You will regret it!

  • Stayed February 2010, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Makati, Philippines
Senior Contributor
33 reviews 33 reviews
28 hotel reviews
Reviews in 23 cities Reviews in 23 cities
49 helpful votes 49 helpful votes
2 of 5 stars Reviewed April 6, 2010

I will never ever stay in this hotel ever again. Roaches are everywhere. The hallways smell strongly of cigarette smoke (and the hotel people, when asked if it was a smoking floor, therefore the smell, even lied and said that it is a non-smoking floor!).

  • Stayed February 2010, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Laguna
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 24, 2009

HOTEL FACILITIES ARE WORST!!!

Hoetel staff lead by their chief accountant, RUTH SEGUISMUNDO are the WORST HOTEL STAFF EVER!!! NO SENSE OF CUSTOMER RELATIONS AND HAVE LOWER HUMANE BEHAVIOR THAN THOSE PEOPLE WHO HAVE YET STEP A FOOT IN SCHOOL!!!

Customers are treated as hostages and they let you go down with nighties on an unholly hour in the night just to pay a bill that was already paid

They charge you of something you didn't consume!

Don't ever book in this hotel!!! People are monsters, chief accountant is unprofessional, bell boys are imbecil and fcilities are worst!!!

  • Stayed October 2009, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manila
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed September 20, 2009

i don't recommend this hotel....

1. unfriendly staff
2. old bedsheets (just like a century)
3. rusty water came from the bathtub faucet
4. tasteless breakfast

  • Stayed May 2008, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manila, Philippines
Senior Contributor
25 reviews 25 reviews
25 hotel reviews
Reviews in 13 cities Reviews in 13 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed August 31, 2009

Stayed there for 2 nights and enjoyed their service and its location. They provide complimentary airport-hotel transfer and vice-versa. Though their room needs refurbishment and had seen better days. The buffet breakfast which was included in our accomodation was great, had lots of choices, but repeats everyday, if you're staying for more than 1 night , try not to eat all the choices in one day so you have other food to try the next day.

  • Stayed April 2009, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, England
Top Contributor
92 reviews 92 reviews
69 hotel reviews
Reviews in 51 cities Reviews in 51 cities
83 helpful votes 83 helpful votes
2 of 5 stars Reviewed August 19, 2009

I have probably stayed in the Royal Mandaya six or eight times in the past 5 years, but this time I found a significant decline in the standard of service and general staff attiutude, almost like it is a different hotel under different owners.
They forgot to send the offered shuttle to meet me at the airport, so I waited 45 minutes for it to eventually arrive, and only one elevator was working which meant long waits as the hotel was quite full with day conferences on the upper floors. I ordered room service with a friend, very clearly 2 meals, and only one set of cutlery arrived. To cap it all, on checkout they kept me waiting 35 minutes, trying to insist that I paid the difference between what the booking agency paid them and the advertised rate. Eventually they accepted just the extras because I had a plane to catch and was on the point of walking out.

  • Stayed August 2009, traveled solo
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Royal Mandaya Hotel

Address: J. Palma Gil St.,, Davao City, Mindanao 8000, Philippines
Location: Philippines > Mindanao > Davao del Sur Province > Davao City
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
#8 Business Hotel in Davao City
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — The Royal Mandaya Hotel 3.5*
Number of rooms: 181
Reservation Options:
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Also Known As:
Royal Mandaya Davao
The Royal Mandaya Hotel Davao/Davao City

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