My Marco Polo experience started with a flawless shuttle pickup from the Davao Airport. We only had to wait for a few minutes before we all got into the van and off we went! The hotel building is probably the tallest building in the entire city, which I spotted while on the air by the way, and so it towers over the rest of the city. As soon as we arrived, we were then told to go inside and that our bags will follow us after we checked in. As far as the check-in process, it was simple, efficient and came with big smiles from the front desk staff. My room was on the 14th floor facing the Davao Gulf. I loved my room. It was spacious with comfy beds, a sofa chair with table, computer table, fridge, HDTV and a small bathroom stocked with shampoo, soap and earplugs. Earplugs?
Being provided earplugs is where the problems began. I came back to the hotel room after 5pm on that first day and I could hear loud and whining construction noise originating right above from my bed. I waited for half an hour before calling to complain about the noise. The noise stopped. Briefly. Then it started again. The following day, the noise started around 10am but I managed by wearing my headphones listening to music. But taking a nap was not an option for me with headphones on but it was, however, an incentive to step out of the hotel :)
Another problem I experienced was the food quality served in Cafe Marco. While the buffet selection provided Western and Asian food items (Filipino, Chinese and Japanese), the "sausages" were hotdogs, pancakes were pre-made and stacked by the bread bin, orange juice was made from Tang, a powdered orange juice.
There was one last problem. While the hotel staff in general were kind and gracious, one of the cooks and one of the Cafe Marco servers were not. I understand a little Tagalog and I overhead the cook made fun of my request for a special omelet readily known in the US. I also overhead one of the servers put me down when I requested a glass of orange juice to be served to my table. I made these requests simply because I wasn't aware that they don't make special omelets nor do they served juice drinks although they do serve coffee and water. You are expected to get the juice orange yourself. I don't have a problem with not getting the special omelet nor getting the juice drink myself but now that I know I won't repeat those mistakes. I just didn't like being made fun of by the hotel staff which was said in a very loud voice. I though those two people acted in an unprofessional manner and did not reflect the 5-star status of the hotel.
My low rating reflected my not-so-good experience with the hotel. Hopefully, management would learn from this review and make the appropriate changes. I really do think the hotel has been coasting on its reputation for so long and the fact that it is the only 5-star hotel in the city.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.