Waited 1 hour for hotel transfer to pick us at the airport & when we finally located the driver he claimed he “thought he heard when we paged for him”, yet didn’t bother walking around the pick up area holding up the sign with our name on it, like he was supposed to.
The hotel has a nice pool & spa. Massage & facials were great & very relaxing. However, that is all that is good about this hotel. It's in an inconvenient location & you have to take hotel transport to/from everywhere. Be prepared to haggle for transport price at hotel reception! They quote higher rates & if you remind them that they charged less the day before, they lower the rates - giving themselves tips I suppose!
Spacious rooms, good pillows, complimentary bottles of water. Bathroom tap was very loose & so was the phone cable, which was pointed out to reception numerous times & nothing was done about it. Big shower stall but showerhead was so high up you couldn’t adjust it, so be prepared to get your hair washed whether you want to or not.
No iron & board provided so you have to pay them to do your ironing. We sent our clothes @ 8.30am & after numerous requests for our clothes, someone finally came to our room @ 8pm, but brought the wrong clothes! When we finally got our own clothes back, 2 pieces were missing & we had to go to reception to get them ourselves!
Breakfast was catered almost solely for Koreans. Unless you are a fan of Korean food, be prepared to have only eggs for breakfast everyday, despite the fact that you probably paid the same rate for your room as the Koreans did. They don’t bother providing for other nationalities and there’s nowhere around the hotel you can get other breakfasts.
On our last day, we requested airport transfer for 5pm. 5.15pm still no sign of transfer - went to reception & found they had forgotten to book the transfer for us! Finally left the hotel @ 5.45pm & made it to the airport. Will NEVER stay at Clark Lohas hotel again!
- Official Description (provided by the hotel):
- Lohas Hotel in Clark, Pampanga, Philippines. ... more less
- Also Known As:
- Lohas Hotel Philippines/San Fernando