I would like to send you some feedback from the 14 Feb 2014 – Valentines Dinner at the Thunderbird Resort La Union. I did send a email to the Sales Manager A.P. - but never got a response.
For us the Dinner was the highlight of our Celebration of Love weekend and we attended with 4 people (2 couples), having driven up from Urdaneta. The scenery was perfect – ambiance nice and tasteful – the music great – so the first impression was awesome.
so we sit down and from here on few things been not so nice.
First it started with a Waiter trying to sell us a Bottle of wine – we had nothing else on the table – no drink water .. only 1 menu for 4 people ... so we declined and waited for our “included wine”. to our surprise we had to choose between Wine – Coffee or Tea – that’s never happen in my life (working more than 26 years in the industry) as coffee and tea always get served last to finish off the evening ...
When the Waitress came for the Drink Water – I ask if I can change the seafood soup to something else – so she offers me Mushroom soup and I been fine at that time.
when the first food came – we been surprised again as we got served the soup first – so we send it back and ask for the salad to be served first. Honestly – the salad was a disgrace – salad leaves swimming in mayonnaise – with 2 half lost shrimps and few carrot julienne –.. wau – what a downturn that was
after the first course the soup arrive – and a waiter approached me and said – we don’t have Mushroom soup – but they could give me Pumpkin. so I agreed and had to wait for the soup when my table mates already eating the seafood soup. When finally the Pumpkin Soup been served – its was below 1* quality and I did not eat at all.
the Main course was much better – maybe presentation could be a little bit more fancy and all had been good until I try the sauce – a sauce made from powder stock .. for your quality property a downturn again. The meat was cooked nice and been tender – vegetable either to hard or to soft
Last arrived the dessert – the cheesecake – and apart from presentation been good.
After the last course been served and we had eaten – we left and on the way out my partner been asked from the Matre’D if everything was ok – and she explained what we experienced ..
She also told us, the hotel has a Foreigner as Executive Chef – which surprised me complete
Fact: For your Property and the Price P/P 1200 Peso for the dinner – I have expected a quality dinner – what we got is disappointment.
We been in your Hotel before as friends invited us – but next time we thinking hard before we agree do dine again at your restaurant.
- Official Description (provided by the hotel):
- Hospitality and Leisure ... more less
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- Also Known As:
- Thunderbird Poro Point Hotel San Fernando La Union