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“Nice Hotel next to Shopping Center” 4 of 5 stars
Review of Holiday Inn Manila Galleria

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Holiday Inn Manila Galleria
4.0 of 5 Hotel   |   1 Asian Development Ave., Pasig, Luzon 01655, Philippines   |  
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Ranked #8 of 17 Hotels in Pasig
Portland, Oregon
Top Contributor
78 reviews 78 reviews
47 hotel reviews
Reviews in 42 cities Reviews in 42 cities
46 helpful votes 46 helpful votes
“Nice Hotel next to Shopping Center”
4 of 5 stars Reviewed April 29, 2014

If you're vacationing or doing business in the Ortigas area, this is a good hotel to consider. I like staying in this hotel because it's connected to a major shopping center. You don't have to walk out in the heat to get there. If you feel like eating local food, the shopping center provides many options and at lower cost too. The hotel itself serves wonderful food, especially the breakfast buffet.

The hotel is pretty busy with tourists and business people alike, but the friendly and professional staff makes it easy for you to navigate the hotel. I was lucky enough to get a corner room. The room was larger than usual and comfortable as well.

  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aimee L, Public Relations Manager at Holiday Inn Manila Galleria, responded to this review, May 5, 2014
Dear valued Guest,

Thank you for wonderful feedback about your stay with us. We are truly grateful that you appreciate our facilities and services. Our location is one of of our key features and we are glad that you made the most out of your stay by maximizing the convenience it offers.

Our team was happy to serve you and we look forward to welcome you again at Holiday Inn Manila Galleria

Sicnerely,

Public Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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483 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (110)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Thai first
  • Turkish first
  • Any
English first
Jeddah, Saudi Arabia
Top Contributor
67 reviews 67 reviews
22 hotel reviews
Reviews in 22 cities Reviews in 22 cities
49 helpful votes 49 helpful votes
2 of 5 stars Reviewed April 29, 2014

I was planning gto stay 8 nights, but I only couldn't stay more than 3 nights, the hotel price seems reasonable for Manila, but actually the hotel carpet all over not clean, there were only 3 elevators and sometimes we waited more than 10 min to use it all the ferniture is really very old and in bad shape, the hotel location is in a very crouded area in manila, I am sure I would never stay there again.

Room Tip: Don't stay in this hotel
See more room tips
  • Stayed April 2014, traveled solo
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aimee L, Public Relations Manager at Holiday Inn Manila Galleria, responded to this review, May 5, 2014
Dear Valued Guest,

Thank you for sharing your comments. We are deeply saddened that you weren't pleased with your stay with us. We would like to apologize if we felt short of your expectations.

I'm pleased to inform you that we will be upgrading our elevators later this year. As for our location, we are situated at the commercial district of Ortigas and there are times that the area will be busy.

Rest assured that we are doing everything we can to make our guest feel comfortable and that we have continuous plans for improvements in the future.

Hopefully by then, you would reconsider to stay with us again.

Sincerely,

Public Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yokohama, Japan
Top Contributor
97 reviews 97 reviews
65 hotel reviews
Reviews in 54 cities Reviews in 54 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed April 26, 2014

Looks New hotel with clean inside and out. Good breakfast choice. Good view with high floor. Holiday Inn which capable to compete with near by Intercon both value and price.

  • Stayed March 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aimee L, Public Relations Manager at Holiday Inn Manila Galleria, responded to this review, April 28, 2014
Dear Valued Guest,

Thank you for taking your time to share your positive comments about your experience via TripAdvisor. I believe you are referring to our sister hotel, the Holiday Inn and Suites Makati.

On behalf of Holiday Inn and Suites Makati, we are pleased to hear of this and I'll be glad to share this wonderful news to them. I do hope on your return, you might want to try to stay with us at Holiday Inn Manila Galleria.

Again, thank you for choosing Holiday Inn

Sincerely,
Public Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, England, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 26, 2014

Great location and value for money, roof top pool was brilliant,
Good size and clean rooms,very comfortable and friendly staff,
I can recommend the club lounge, snacks and a drinks and great view of Manilla.
Will stay there again.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aimee L, Public Relations Manager at Holiday Inn Manila Galleria, responded to this review, April 28, 2014
Dear valued Guest,

Thank you for taking your time to share your wonderful experience at our hotel via Trip Advisor. We are already excited with the thought of your return. We look forward to welcome you again.

Sincerely,

Public Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 24, 2014

H inn galleria manila is the place to stay if you wanna feel you did not leave home. you stay rested and feel pampered by the staff. its proximity to the mall is a plus factor and the rooms are large and spacious.

  • Stayed March 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aimee L, Public Relations Manager at Holiday Inn Manila Galleria, responded to this review, April 27, 2014
Dear Valued Guest,

Thank you for taking your time to share your wonderful feedback via TripAdvisor. To say that Holiday Inn Manila Galleria is your home away from home is a priceless comment that we cherish. We are grateful that you appreciate, our hotel's spacious rooms and its ideal location.

It is our pleasure to serve you and we do hope to welcome you again.

Sincerely,

Public Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manila, Philippines
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed April 23, 2014

This property has a good location and the rooms are nice and spacious. It's a shame that they haven't maintained the state of the rooms. I believe some of the furniture could still be from when the hotel opened in the early 2000's. They did some small upgrades such as installing flat screen TVs. The lifts feel cramped due to size and the speed leaves something to be desired.

There's really nothing much else I can review about the hotel. I rated it 3-stars since I can't say anything grossly bad about it nor anything good either.

I would only recommend the hotel if your on a budget and need to stay in the area. You can also try the Crowne Plaza since they're owned by the same chain.

Room Tip: Get a higher floor to avoid noise from the street.
See more room tips
  • Stayed January 2014, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aimee L, Public Relations Manager at Holiday Inn Manila Galleria, responded to this review, April 24, 2014
Dear Valued Guest,

Thank you for taking your time to share your recent experience with us. We are happy to share with you that the hotel has already a plan of gradually improving our facilities. We started first with the bathroom facilities and the TVs. Now, we are already working on replacing our elevators. Target of completion will be late next year. We do hope for your patience as we are on our way of improving our facilities to serve our guests better.

Again, thank you for your comment and we look forward to make your stay pleasurable on your return.

Sincerely,

Public Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Top Contributor
80 reviews 80 reviews
50 hotel reviews
Reviews in 48 cities Reviews in 48 cities
116 helpful votes 116 helpful votes
3 of 5 stars Reviewed April 10, 2014

We stayed at the Holiday Inn Manila Galleria for one night during our brief stop in Manila for a sporting event.

After negotiating the traffic from the Ninoy Aquino International Airport, we arrived at the hotel. Bags were picked up by the bell hops and we were ushered into the warm double volume lobby. Check in was quick and we were on our way up to our room with our key cards.

The room were assigned was spacious for the 3 of us. There was a single bed set up for my son in the study, and the main room had two single beds. Our beds were very soft and seemingly well-used. Rooms came with WiFi and connecting to it was easy-peasy. The spacious room also had tea/coffee making facilities with 2 free bottles of water, a fridge, hairdryer and safe in the cupboard. A flat screen TV sat on a table next to the luggage rack. I have no idea what was on TV as we did not have time to relax in the room.

The ensuite toilet/shower was roomy. There is a sink, a toilet and a bath-tub/shower. Usual assortment of toiletries was provided.

Points to note:
- The room carpet is worn and felt not-so-clean. I actually used the hotel slippers, which is unusual for me.
- Room had a 'lived-in' feel to it.
- The curtains did not close fully, either leaving a gap in the middle or at the sides.
- The bath tub water did not drain from our combined three showers the night before ... even when left overnight. I had to shower in the cold ankle height water in the morning.

Our room came with breakfast and this can be enjoyed on the 4th floor cafe. Lots of local specialities [fried fish and other fried food] as well as the usual eggs, sausages, toast and crispy bacon. There are options for cereal, cured meats and fruits. Not too shabby.

The hotel is connected to a huge shopping centre on the 4th floor. I think there is also another entrance on the 2nd floor, but did not use this option. There's a supermarket in the basement, a loop sports shops, and lots of food outlets and a movie theatre on the 4th floor, plus the usual shops to spend your hard earned money.

Overall, it was adequate for our needs, being an overnight stop. But if we were to stay for a longer period, I would opt for somewhere else.

  • Stayed April 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aimee L, Public Relations Manager at Holiday Inn Manila Galleria, responded to this review, April 14, 2014
Dear Valued Guest,

Thank you for sharing your comment via Trip Advisor. I am pleased that you appreciate the size of our room, amenities, breakfast selections and direct mall access. However, we regret that despite of all your positive feedback, you were not one hundred percent satisfied with your stay. We would like to apologize for the inconvenience this may have caused you. Rest assured that details you mentioned will be reviewed and taken into action.

Hoping that you would allow us to serve you again and perhaps reconsider to stay with us for a longer time.

Sincerely,

Public Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Manila Galleria

Address: 1 Asian Development Ave., Pasig, Luzon 01655, Philippines
Phone Number:
Location: Philippines > Luzon > Metro Manila > Pasig
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Pasig
#4 Spa Hotel in Pasig
#5 Luxury Hotel in Pasig
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Holiday Inn Manila Galleria 4*
Number of rooms: 285
Official Description (provided by the hotel):
Holiday Inn Galleria Manila is a 4 star hotel in Manila, Philippines, con¬veniently located at the heart of Ortigas Center. Formerly known as the Manila Galleria Suites, this hotel in Ortigas has a total of 285 guest rooms with coffee and tea making facilities, cable TV, multi-channel radio, IDD/NDD telephone and mini-refrigerator. High speed Internet available upon request (separate payment). ... more   less 
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Also Known As:
Holiday Inn Manila Galleria Hotel Pasig
Manila Holiday Inn
Holiday Inn Manila Galleria Metro Manila/Pasig, Philippines

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