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“great location/decent hotel” 4 of 5 stars
Review of Holiday Inn Manila Galleria

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Holiday Inn Manila Galleria
4.0 of 5 Hotel   |   1 Asian Development Ave., Pasig, Luzon 01655, Philippines   |  
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Ranked #8 of 17 Hotels in Pasig
irvine
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“great location/decent hotel”
4 of 5 stars Reviewed September 3, 2008

The hotel itself was decent. Acceptable standards. The location was excellent, everything was within walking distance and safe. The hotel was in a nice central location between Quezon City, Makati and Manila. I would definite recommend this hotel.

  • Stayed August 2008, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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483 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Singapore, Singapore
Top Contributor
879 reviews 879 reviews
255 hotel reviews
Reviews in 139 cities Reviews in 139 cities
439 helpful votes 439 helpful votes
1 of 5 stars Reviewed August 21, 2008

I stay at around 50 hotels a year, with some repeat visits, mostly for business. This hotel takes the cake.

1. The check-in took an agonising 20 minutes though I arrived at 7pm. No reason was given for the delay

2. They gave me a room with no internet connection. I guess they assumed my laptop bag contained candy

3. Following my request to change to a room with connection, they took another 20 minutes

4. Upon reaching the room, I had to call their IT department to set up the modem. And the connection at the desk was damaged, so I had to connect by the bed, at the other end of the room. And there was no power supply by the bed. So, I had my laptop on the floor in the middle of the room, with 2 long wires extending to opposite ends of the room in order to do my work. Fun. And this took another 20 minutes to set up

5. Speaking to the room manager was no help as she sounded bored

6. The morning call I asked for did not happen. Luckily I woke up by myself 10 minutes later, so I made it to my business meeting

I'm not fussy by nature and all I want is an internet connection, a wake up call and some business efficiency. I am not even mentioning the 10 luxuries missing in this hotel that I get elsewhere. What an experience

  • Stayed August 2008
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Illinois, USA
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed July 11, 2008

My girlfriend and I stayed at the Holiday Inn Manila Galleria for 5 nights in February 2008 using Priority Club point (15000 per night). The prevailing rate at the time was around 110 USD so I thought I would kill some of my points and save some Pesos since this was a vacation.

I had read a few good and a few bad reviews about the property but decided to give it a try and if it was a bad experience I would move to the Crowne Plaza at the other side of the Galleria.

I arrived late on a NWA flight and got to the hotel around 1245 AM. The staff was very friendly and helpful at check in. I had requested a Quiet room and I was assigned a room on the 22nd floor. I am a Platinum member of Priority Club and they may have taken that into consideration when assigning my room. There was a fruit plate in the room but there was nothing else offered to me like a breakfast or drinks.

The room was a two room semi Suite with the Bathroom between the Sitting area and the Bedroom. Though clean and serviceable the room did seem kind of dated. The King bed was comfortable for my girlfriend and myself. There was plenty of space in the area for storage as there was a wardrobe with a mini fridge in which we stored our daily water allotment and a safe which we used for our valuables.

The Hotel is directly attached to the Galleria mall which has MANY shops and eateries. We did not dine in the hotel at all due to the abundance of vendors in the large food courts of the Galleria. There eateries ranged from KFC, Jollibee, McDonalds, Pizza Hut and numerous local places with take out and food court service. There are also many sit down eateries. There was another much smaller mall a short walking distance away in which there is a restaurant called “The Banana Leaf”. We dined there. It was quite good and not too expensive (30$ USD for 2) and I recommend it if you have time.

The hotel charged $12.99 daily for internet (wired) but if you take your laptop to the mall there was free mall-wide wireless- so we passed on the hotel internet as we could go have a coffee and surf if we needed to for free. There was a 7-11 across the street and a couple of 24 hour marts in the mall by the Bus station.

The MRT station was about 3 blocks of walking though narrow roadside walks I would not recommend for everyone. We used it but it can become VERY crowded and hot during rush hours. Taxi’s were readily available and very cheap if you had a driver not trying to rip off a Westerner.

The Hotel is also Close to the Greenhill’s mall where you can find all of the knock off designer Items and I haggled a Coach knock off down from 550 pesos to 2 of them for 600. Taxi is only about 10 minutes in good traffic.

We did on 2 occasions see a cockroach in the Bathroom. I killed them both times. I do feel the room was clean and the service by the Housekeepers was quite good. I tipped them $1 USD daily and I believe the appreciated it as their efforts dictated. I did not feel the room was dirty but I must admit I was put off by the little critters.

If I were to pay I would choose the Crown Plaza Galleria over the Holiday Inn Galleria as the rates were close to the same for a better property, but using points, the extra 10000 points per night the Crowne Plaza charged, I again would stay at the Holiday Inn which would save one 50000 points over the Crown Plaza for a similar length.

  • Liked — Location and shippoing at the Galleria
  • Disliked — Dated but functional. Not as bright as others
  • Stayed February 2008, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 30, 2008

Was surprised how heavily booked Manila hotels appeared to be even off season so I ended up here even though I didn't like the £60/night.
Room standard quite high - clean and well - maintained. Breakfast buffet excellent. Connection to neighbouring shopping mall very handy. Internet access via their business centre is too expensive so go to mall next door.

Stayed April 2008
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Petaling Jaya
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed April 22, 2008

The hotel is quite accommodating. We arrived at around 6am in the morning and was unable to check in immediately. So they directed us to their lounge area next to their breakfast area where we could rest while they tried their best to get us a room. They finally found one by 9am and offered it to us for an extra (but discounted) 1/2 day charge. We gladly took it!

ROOM: Clean and spacious.
LOCATION: Very convenient. It's located at the crossroads of Makati City , Ortigas Centre and Pasig City so it's not far from everywhere. The hotel is connected to the Robinsons Galleria Mall, complete with a supermarket, cafes and fast food outlets so food is not a problem at all. Getting to and fro is easy - just hop into an endless supply of taxis.
TRANSPORT: I'd advise taking a taxi as the streets are really busy with traffic and therefore the air is very dusty and polluted. Taxi fare is not expensive either but do remember to settle on a price before you get in. Their metro (LRT/MRT) is quite efficient but almost always packed. The hotel is about 15 mins walk away from the nearest station so again, taking a taxi is easier. But there is always the endlessly busy traffic to contend with! Try to stay off peak hours.
SHOPPING: Manila is made for shopping! Besides Robinsons Galleria, the hotel is within walking distance to SM Megamall - about 15 mins. The malls are ENORMOUS so be prepared to walk your feet off! There's a new mall (less than a year old) in Quezon City called Trinoma which is very comprehensive. For a spot of good old-fashioned flea-market-style bargaining, try Greenhills in Ermita, which hosts rows of stalls within a covered, air-conditioned area.
FOOD: Breakfast is not bad; quite a good spread. Elsewhere in Manila - Gotta try their Sinegang soup, Pork Adobo (braised pork in a type of soya sauce), Crispy Pata (Roast pork to die for!) and Bangus Sisig (milkfish). There's a chain of restaurants called Gerry's Grill which serves excellent Philipino fare at quite reasonable prices. We went to the one in Trinoma tho they're also in Glorietta, Greenhills and various other places.
DISLIKED: The lifts in the hotel. They are small and slow. The entrance is deeply recessed, which makes entering difficult. Often, we ended up missing the lift because the last person out is slow to get out and we can't get access to hold the lift doors!

Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Virginia, U.S.A.
Senior Contributor
35 reviews 35 reviews
28 hotel reviews
Reviews in 30 cities Reviews in 30 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed April 13, 2008

Excellent location - attached to Robinson's mall where one can find a grocery store, drug store and many restaurants. Also within walking distance to SM megamall.
Provides transportation to/from airport via Europcar.
Europcar: very nice cars, pleasant, courteous staff - punctual service.
Room: clean. beds comfortable.
Safe: in room, large enough for storing a laptop.
Internet access: in room for a fee.
Coffeemaker in room
Scales for weighing luggage available upon request.
Fitness center on 5th floor.
Swimming pool on roof.
Service: courteous, polite, punctual services from all hotel staff
Restaurant: no comment, didn't eat there. We ate native food at restaurants at Robinson and SM megamall.
Overall: this is a good hotel to stay in. We will definitely come back here.

  • Liked — Location
  • Disliked — Can't think of any
  • Stayed February 2008, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surrey, UK
Top Contributor
81 reviews 81 reviews
36 hotel reviews
Reviews in 47 cities Reviews in 47 cities
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed March 29, 2008

I booked a 2 night stay via my Priviledge points for the Holiday Inn in Ortigas. The hotel location is excellent, as it is near the Robinsons and other malls in the area.

However, the rooms are very dated, and requires major refit. The food and service was expensive and terrible. We had a cofee and a mango juice for P720!!!!

There are far better hotels in the area that I can recommend which have far better service and value for money.

  • Liked — Location
  • Disliked — The dated decor
  • Stayed March 2008, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Manila Galleria

Address: 1 Asian Development Ave., Pasig, Luzon 01655, Philippines
Phone Number:
Location: Philippines > Luzon > Metro Manila > Pasig
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Pasig
#4 Spa Hotel in Pasig
#5 Luxury Hotel in Pasig
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Holiday Inn Manila Galleria 4*
Number of rooms: 285
Official Description (provided by the hotel):
Holiday Inn Galleria Manila is a 4 star hotel in Manila, Philippines, con¬veniently located at the heart of Ortigas Center. Formerly known as the Manila Galleria Suites, this hotel in Ortigas has a total of 285 guest rooms with coffee and tea making facilities, cable TV, multi-channel radio, IDD/NDD telephone and mini-refrigerator. High speed Internet available upon request (separate payment). ... more   less 
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Also Known As:
Holiday Inn Manila Galleria Hotel Pasig
Manila Holiday Inn
Holiday Inn Manila Galleria Metro Manila/Pasig, Philippines

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