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“Very close to shopping areas and Manila attractions” 4 of 5 stars
Review of Holiday Inn Manila Galleria

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Holiday Inn Manila Galleria
4.0 of 5 Hotel   |   1 Asian Development Ave., Pasig, Luzon 01655, Philippines   |  
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Ranked #8 of 15 Hotels in Pasig
Kuala Lumpur, Malaysia
Top Contributor
100 reviews 100 reviews
29 hotel reviews
Reviews in 39 cities Reviews in 39 cities
67 helpful votes 67 helpful votes
“Very close to shopping areas and Manila attractions”
4 of 5 stars Reviewed August 9, 2013

We stayed here after staying at the Holiday Inn @ Ortigas which had a bigger room but much less shopping opportunities to indulge in. This Holiday Inn was right in the middle of the Galleria and other major shopping centres. The rooms are slightly smaller but better equipped compared to the Holiday Inn Ortigas.

Room Tip: Ask for high floors for better view of the Makati shopping areas
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Felipe_Gotor, Manager at Holiday Inn Manila Galleria, responded to this review, September 12, 2013
Dear Valued Guest,

Thank you for staying at Holiday Inn Manila Galleria

We believe that you are referring to our sister hotel, Holiday Inn & Suites Makati. We are happy that you appreciate both hotels. At Holiday inn, we make sure that we maintain the same quality of service across all Holiday Inn properties around the world.

Thank you for your loyalty and we are looking to forward to your next stay in either in Ortigas or Makati
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441 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (100)
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English first
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 8, 2013

I booked my hotel reservation on priceline, so perhaps that had something to do with it. When I booked it I booked a non-smoking king bed. When I arrived it wasn't available and they tried to talk me into getting a different room but still in non-smoking. I wasn't having it, so they "upgraded" me to a suite with a king bed. It was nice and spacious though the setup of the room was a bit strange. The bathroom door opened so it would hit your knee if you were seated on the toilet and I am by no means a tall man. The tub was so high you had to stretch and reach to get to the floor. The thermostat didn't work because no matter how turned down the ac was it was still cold, so we just turned it off.

  • Stayed July 2013, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Manila Galleria, responded to this review, August 31, 2013
Dear aoftana,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding the bathroom size and the air conditioning. We will address these points. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manila
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed August 8, 2013 via mobile

One of the better value hotels in Manila. Plus its location is very good having a connecting bridge to a very nice shopping mall - Robinsons Galleria.

The rooms, while a bit old (carpet specifically) are still very clean.

The buffet breakfast? No complaints. Still very good.

I suggest that one applies for the hotel's Priority Privillege membership to avail of its many discounts and freebies.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Felipe_Gotor, Manager at Holiday Inn Manila Galleria, responded to this review, September 12, 2013
Dear Valued Guest,

Thank you for choosing to stay at Holiday Inn Manila Galleria

Many of our guests appreciate our direct connection to the mall. We are also happy knowing that you appreciate our efforts in providing you the best quality of service. To be a member of Priority Privilege also gives our members exclusive privileges such as discounts and freebies.

Looking forward to welcome you again.
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Manila, Philippines
Top Contributor
63 reviews 63 reviews
12 hotel reviews
Reviews in 28 cities Reviews in 28 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed August 5, 2013

Room setting was a typical holiday inn except for the dirty curtains and the foul smelling carpet! You can smell cigarette inside the elevator. The food isn't that great. The swimming pool was nothing to be excited about. even my kids didn't like it. The thing I liked about it is that it is connected to a mall and it is also near one of the biggest malls, SM Megamall.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Manila Galleria, responded to this review, August 21, 2013
Dear Cathy C,

Thank you for your feedback. I am pleased that you liked our location. However, I am sorry we were not able to exceed or at least be at par with your expectations on some aspects of your stay. Rest assured that these issues will be looked into. Your review will be used to consider improvements needed and we hope that you can give us a chance to show what we have done. We appreciate your feedback and your business.

Sincerely,

Karen G.
Case Manager
IHGCare
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Houston, Texas
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 31, 2013

I stayed 5 days at the Holiday Inn in Manila. The location is great connected to the Robinson's Galleria Mall. On the appearance of things, the hotel was reasonably clean and well maintained. However I had to get the keys rekeyed several times, the phones didn't work as instructed, the shower curtain rod was broken (fell down), the toilet seats were painted, and the window seals had dead bugs on them. For me this all could be over looked if it weren't for the service and inconsistency of the front desk. Sure they said everything with a smile as they nickeled and dime us with everything. They messed up our reservation and charged us a fee for the changed. They messed up our departure date and charged us a fee that too. Breakfast was included in our reservation but they tried to charge us extra for breakfast too. Every time we talk with someone (even a manager) to straighten up the mess up they would promise us one thing and the next day someone else would undo what was promised to us. But always with a smile.

  • Stayed July 2013, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Felipe_Gotor, Manager at Holiday Inn Manila Galleria, responded to this review, August 1, 2013
Dear Valued Guest,

Thank you for giving us your feedback as we give importance to all of our guests' experiences.

We regret that you have experienced the opposite of what we aim for. That is not the kind of service level we want our guests to have. Know that your feedback has been taken into consideration and that we’ll use this to target problem areas and take the actions needed so that this situation won’t happen again.

We are hoping you can give us another opportunity to serve you better in the future.

Best regards,

Felipe Gotor
Executive Assistant Manager
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Perth, Australia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed July 31, 2013

We stayed at the Holiday Inn Manila Galleria from April 8 to April 13 2013. To be honest it wasn't my first choice but when we arrived we were welcomed like frequent guests !!! A genuine surprise. The staff were not only very friendly but bent over backwards to cater to my family's requests.
The food at the buffet was pleasant but lacked critical filipino cuisine (eg I'm 39 years young but I still love my TAHO, could I find it .... regrettably no.)
Anyways, the hotel is literally attached to Robinsons Shopping Mall & can access it via level 4. The wife & kids enjoyed that feature as they did their daily window shopping & staggered back to the hotel, arms full with stuff they don't really need, all in airconditioned comfort.
If asked I wouldn't hesitate to recommend this family friendly hotel to one & all !!!

Room Tip: Apply for a Holiday Inn Card online - It's Free. Show it to the reception upon arrival & the...
See more room tips
  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Felipe_Gotor, Manager at Holiday Inn Manila Galleria, responded to this review, August 27, 2013
Dear Valued Guest,

We are glad to read your feedback about you and your family’s stay with us. We are also pleased to know that our guest service has met your standards and that our direct connection to the mall has been an advantage to your family’s shopping needs.

We have taken note of your comment regarding the lack of Filipino cuisine in our restaurant; this will be used as we strive to improve our hotel.

Again, thank you for taking your time to give us your review and for considering us a recommendable hotel. Hoping we can host your future travel needs.

Best regards,

Felipe Gotor
Executive Assistant Manager
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Singapore, Singapore
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed July 25, 2013

This has been my hotel of choice in Manila for the past 10 years. It is the place to stay for business and shopping.

The rooms are clean and well maintained. The Deluxe room on the high floor seems to give you a 180 degree view.

Due to the terrible traffic in Manila, I usually book the One Bedroom suite and invite all my clients to meet in the room instead of me getting stuck in the road.

The restaurant is great for lunch or dinner and if you need further choices, the shopping centre (with all of eateries and resestaurants) is connected to the hotel.

A great hotel !

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Felipe_Gotor, Manager at Holiday Inn Manila Galleria, responded to this review, August 27, 2013
Dear Valued Guest,

It is indeed satisfying to know that our rooms and facilities met your needs and standards and that you enjoy those food choices our restaurant offers. One of our goals is to provide our guest with the most comfortable and satisfying stay.

Thank you so much for sharing your remarks and most importantly for being a loyal guest to us the past years. We look forward with pleasure to be of service to you again.

Best regards,

Felipe Gotor
Executive Assistant Manager
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Additional Information about Holiday Inn Manila Galleria

Address: 1 Asian Development Ave., Pasig, Luzon 01655, Philippines
Phone Number:
Location: Philippines > Luzon > Metro Manila > Pasig
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Pasig
#4 Spa Hotel in Pasig
#5 Luxury Hotel in Pasig
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Manila Galleria 4*
Number of rooms: 285
Official Description (provided by the hotel):
Holiday Inn Galleria Manila is a 4 star hotel in Manila, Philippines, con¬veniently located at the heart of Ortigas Center. Formerly known as the Manila Galleria Suites, this hotel in Ortigas has a total of 285 guest rooms with coffee and tea making facilities, cable TV, multi-channel radio, IDD/NDD telephone and mini-refrigerator. High speed Internet available upon request (separate payment). ... more   less 
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Also Known As:
Holiday Inn Manila Galleria Hotel Pasig
Manila Holiday Inn
Holiday Inn Manila Galleria Metro Manila/Pasig, Philippines

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