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“Good hotel - will stay there again” 4 of 5 stars
Review of Holiday Inn Manila Galleria

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Holiday Inn Manila Galleria
4.0 of 5 Hotel   |   1 Asian Development Ave., Pasig, Luzon 01655, Philippines   |  
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Ranked #8 of 15 Hotels in Pasig
West Virginia, U.S.A.
Senior Contributor
34 reviews 34 reviews
28 hotel reviews
Reviews in 29 cities Reviews in 29 cities
28 helpful votes 28 helpful votes
“Good hotel - will stay there again”
4 of 5 stars Reviewed April 13, 2008

Excellent location - attached to Robinson's mall where one can find a grocery store, drug store and many restaurants. Also within walking distance to SM megamall.
Provides transportation to/from airport via Europcar.
Europcar: very nice cars, pleasant, courteous staff - punctual service.
Room: clean. beds comfortable.
Safe: in room, large enough for storing a laptop.
Internet access: in room for a fee.
Coffeemaker in room
Scales for weighing luggage available upon request.
Fitness center on 5th floor.
Swimming pool on roof.
Service: courteous, polite, punctual services from all hotel staff
Restaurant: no comment, didn't eat there. We ate native food at restaurants at Robinson and SM megamall.
Overall: this is a good hotel to stay in. We will definitely come back here.

  • Liked — Location
  • Disliked — Can't think of any
  • Stayed February 2008, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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441 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (100)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
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English first
Surrey, UK
Top Contributor
79 reviews 79 reviews
36 hotel reviews
Reviews in 47 cities Reviews in 47 cities
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed March 29, 2008

I booked a 2 night stay via my Priviledge points for the Holiday Inn in Ortigas. The hotel location is excellent, as it is near the Robinsons and other malls in the area.

However, the rooms are very dated, and requires major refit. The food and service was expensive and terrible. We had a cofee and a mango juice for P720!!!!

There are far better hotels in the area that I can recommend which have far better service and value for money.

  • Liked — Location
  • Disliked — The dated decor
  • Stayed March 2008, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
london, england
Senior Contributor
23 reviews 23 reviews
23 hotel reviews
Reviews in 22 cities Reviews in 22 cities
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed March 14, 2008

The best aspect of this hotel is it's location and the fact that it is attached to a decent shopping centre. We chose this hotel for a chilled night prior to our flight back to London. The rooms are a reasonable size but a little "tired" and it had not been cleaned well prior to our arrival (previous guests rubbish in the room). Pool deck was quite nice and the Chinese restaurant in the Crown Plaza next door is very good (although fairly pricey for Manila). Reception staff were quite good and one gave us a very good deal for a late check out. Only 35/40mins from airport.

Stayed February 2008
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria
Senior Contributor
27 reviews 27 reviews
24 hotel reviews
Reviews in 19 cities Reviews in 19 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed January 25, 2008

We stayed at the Holiday Inn Galleria for 5 days in mid-January, 2008. Overall, it was clean, comfortable, and good location.

Pluses: spacious and clean rooms. There was strong water pressure and lots of hot water for showers. The room was equipped with a fridge and the hotel provided 2 bottles of water daily. There was also a safe in the room, which is very handy. A buffet breakfast was included but was more like a brunch! It had a great selection. The main advantage of the hotel is the proximity to the Galleria mall.

Negatives: We did not find the reception staff that friendly or helpful, but there were very busy. There was a strong odour on our floor and in the room (smelled like some kind of cleaner or perhaps something to prevent bugs). There was a jucuzzi style tub and the shower curtain didn't completely surround the tub so there was excessive water on the bathroom floor after a shower. The mattress on the bed was in bad shape (very lumpy) and overdue for replacement.

Overall, the hotel is clean and convenient which outweighs the negatives. We would stay there again.

  • Liked — Clean and convenient location
  • Disliked — Odour on floor and in room
  • Stayed January 2008, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 1, 2008

I visit Manila a few times a year and this time I was looking for a new superior property which represented good value for money. Considering this time I was going to stay for 13 nights straight I thought it was fair enough to ask for a slight discount. I rang a few other major hotels and some did not even bother getting back to me and others would not move whatsoever on the rate which surprised me somewhat. I then rang the Holiday Inn and not only did they give me a very fair price they upgraded me to a suite which was a very sizeable room indeed. Big tick for the reservations staff.

The hotel was really nice and the location was perfect having such a major shopping centre adjoining the property it made life a lot easier as I did not have to bother to catch taxis to shop or visit an outside restaurant. I found the service right throughout the hotel to be extremely good and very friendly

The hotel had a very nice pool area which I visited most days during my stay. Most of all I just loved "Bar One" on the fourth floor as it has a social club like atmosphere with a large room with a pool table and very good quality live music every night which was a real welcome surprise and the staff were outstanding. The only slight negative was although there was a fridge in the room they had done away with the mini bar system which i do not agree with

This will definitely be my regular hotel now in Manila and can highly recommend it to others as great value for money and a fun place to stay

Stayed October 2007
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed November 27, 2007

I was very disappointed in this hotel. I normally stay at Edsa Shangri-la, but all hotels in the Ortigas area was fully booked for the day of my arrival. I could not wait to check out and return to my normal hotel the next day.

The hotel is very old and needs to be updated badly. There is no DSL or broadband connection in the room. When asked if the hotel had wi-fi, I was instructed to go next door to the Robinson Galleria Mall.

Service was mediocre. I tried calling the reception desk several times, but never had anyone pick up.

As for security, I didn't feel safe. Being female and traveling alone, I am very picky on the hotels I stay at. I personally would put in the extra bucks to stay in a safer hotel.

The Crowne Plaza next door seems like a better choice. Pay the extra dollars.

  • Liked — location
  • Disliked — needs upgrading
  • Stayed November 2007, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saskatoon, Canada
Senior Contributor
35 reviews 35 reviews
23 hotel reviews
Reviews in 22 cities Reviews in 22 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed October 19, 2007

If you want to shop in Manila, this is the place for you. This hotel is attached to a huge mall and also a short cab ride away from another huge mall and the Green Hills Market.

One thing that bugged me a bit was they charge for everything but that is to be expected.

The Suriya Spa in the hotel is also very good, we went every night for a treatment and it was very professional, clean and the atmosphere was very relaxing.

  • Liked — Location
  • Stayed January 2006, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Manila Galleria

Address: 1 Asian Development Ave., Pasig, Luzon 01655, Philippines
Phone Number:
Location: Philippines > Luzon > Metro Manila > Pasig
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Pasig
#4 Business Hotel in Pasig
#5 Luxury Hotel in Pasig
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Manila Galleria 4*
Number of rooms: 285
Official Description (provided by the hotel):
Holiday Inn Galleria Manila is a 4 star hotel in Manila, Philippines, con¬veniently located at the heart of Ortigas Center. Formerly known as the Manila Galleria Suites, this hotel in Ortigas has a total of 285 guest rooms with coffee and tea making facilities, cable TV, multi-channel radio, IDD/NDD telephone and mini-refrigerator. High speed Internet available upon request (separate payment). ... more   less 
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Also Known As:
Holiday Inn Manila Galleria Hotel Pasig
Manila Holiday Inn
Holiday Inn Manila Galleria Metro Manila/Pasig, Philippines

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