First of all we choose this hotel only because of the fact that they have 2-bedroom suites because we are traveling with a large family. Unfortunately the room had no amenities like a small kitchen, microwave, etc. They provided a microwave after request but took it away the next morning and it did not show up again. We have little children and it is much more comfy to heat up some food for lunch and eat in the room. Unfortunately we booked on a promo rate with no refund, else we would have transferred to another hotel such as Richmond where they have a nice small kitchen in the suite. This made the 6-day stay quite miserable after all.
The service personal is of the typical kind that don't offer anything and don't know what they are talking about. I asked the person at the front desk for the extras that I am eligible for as a gold member of their priority club, he told me we are going to change the towels every day and clean the room regularly, I was just about to laugh out loud, cause I KNOW what the hotels in this group usually offer. Only after complaining to the manager they provided the usual but with one day delay.
The only positive is that the hotel is so close - almost inside - the mall.
Worth to mention is also that the hotel is about 20 years old, nice wooden wall design, if somebody likes that. The rooms would be glad to see some renovation too.
But if you are looking for a good hotel close to Robinsons Galleria and don't need a big suite, I suggest to go to the Crown Plaza hotel, just on the other end of the mall, better service, newer rooms, cleaner and the breakfast is 10 times better.
- Official Description (provided by the hotel):
- Holiday Inn Galleria Manila is a 4 star hotel in Manila, Philippines, con¬veniently located at the heart of Ortigas Center. Formerly known as the Manila Galleria Suites, this hotel in Ortigas has a total of 285 guest rooms with coffee and tea making facilities, cable TV, multi-channel radio, IDD/NDD telephone and mini-refrigerator. High speed Internet available upon request (separate payment). ... more less
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- Also Known As:
- Holiday Inn Manila Galleria Hotel Pasig
- Manila Holiday Inn
- Holiday Inn Manila Galleria Metro Manila/Pasig, Philippines