Dear Mr. Joseph,
Thank you for your feedback on TRIP ADVISORY.
Firstly, we would like to apologize for the inconvenienced and disappointment that you experienced recently. We assure you that your complaint and feedback will give us the opportunity to remedy any problem that may exist and help to improve our service further.
In order for us to fully address the concern, we would appreciate if you could provide us further details of your stay (state what you need-date, room number, time of check-in, name of attending staff, etc.).
We have commissioned a team to take a serious look into the facility / incident to ensure our staff, rooms and dining services will be according to standards.
Once again, please accept our sincere apologies and we look forward to serving you again.
Should you require any further assistance, you are most welcome to contact the undersigned.
The Management
Eurotel Group