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Reviewed October 5, 2014

Good place but not so good in staffs, I stayed for 4 nights and 3 days for convention. They supposed to clean the room everyday to change the soap, shampoo, tissue and even the towels but sad to say they just clean the room when its already our last day, quite disappointing! and the hotel is quite old because their were cracks on the walls but some staffs are accommodating. ..
There's also an MRT near the hotel so it's easy to get around.

Date of stay: September 2014
  • Trip type: Traveled on business
    • Value
    • Sleep Quality
    • Service
4  Thank MarJho16
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 25, 2014

Good enough, if you're only looking for a place to sleep, which was my purpose anyway. The room I stayed in was clean enough and the bed was pretty comfortable. There's also an MRT near the hotel so it's easy to get around.

Date of stay: October 2013
  • Trip type: Traveled with friends
    • Value
    • Sleep Quality
    • Service
1  Thank Chesca U
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 4, 2014 via mobile

This is no place for visitors. The location is not fit for anyone. The elevators don't work the A/C is bad. The shower is terrible. You worry about taking a shower or catching a virus of some kind. Just a warning for travelers. This is not a place to stay.

Date of stay: September 2014
3  Thank Joseph K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EUROTELCM, Manager at Atrium Hotel Manila, responded to this reviewResponded September 7, 2014

Dear Mr. Joseph,

Thank you for your feedback on TRIP ADVISORY.

Firstly, we would like to apologize for the inconvenienced and disappointment that you experienced recently. We assure you that your complaint and feedback will give us the opportunity to remedy any problem that may exist and help to improve our service further.

In order for us to fully address the concern, we would appreciate if you could provide us further details of your stay (state what you need-date, room number, time of check-in, name of attending staff, etc.).

We have commissioned a team to take a serious look into the facility / incident to ensure our staff, rooms and dining services will be according to standards.

Once again, please accept our sincere apologies and we look forward to serving you again.

Should you require any further assistance, you are most welcome to contact the undersigned.

The Management
Eurotel Group

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 4, 2014

This was the most worst place I have ever stayed at. The AC was bad, the elevators were not working. The smell was disgusting. Never have I wanted a refund in my life. I would have paid to stay some where else. I will definitely check the reviews and location out before I ever reserve again. Just awful. Listen to me do not stay here!!!!!

Date of stay: September 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Joekin30
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EUROTELCM, Manager at Atrium Hotel Manila, responded to this reviewResponded September 21, 2014

Dear Mr. Joekin,

Thank you for your feedback on TRIP ADVISORY.

Firstly, we would like to apologize for the inconvenienced and disappointment that you experienced recently. We assure you that your complaint and feedback will give us the opportunity to remedy any problem that may exist and help to improve our service further.

In order for us to fully address the concern, we would appreciate if you could provide us further details of your stay (state what you need-date, room number, time of check-in, name of attending staff, etc.).

We have commissioned a team to take a serious look into the facility / incident to ensure our staff, rooms and dining services will be according to standards.

Once again, please accept our sincere apologies and we look forward to serving you again.

Should you require any further assistance, you are most welcome to contact the undersigned.

The Management
Eurotel Group

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 3, 2014

I stayed in that place for a day. It was really nice, the room service was good and the rooms were also big. The staff really was caring, had the special attention of Ms.Marvie during breakfast and everything in d breakfast was good. All together it's a nice place.

Room tip: Studio room
Date of stay: September 2014
  • Trip type: Traveled solo
    • Value
    • Location
    • Service
2  Thank Vinodh K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EUROTELCM, Manager at Atrium Hotel Manila, responded to this reviewResponded September 7, 2014

Dear Mr. Vinodh,

Thank you for your kind feedback.
It has been our pleasure to welcome to ATRIUM HOTEL.
We strive to provide you a room that is clean and comfortable, with friendly attentive service at a value-conscious price.

If at any time you have a suggestion on how to improve our service, please just let us know.
We want you to enjoy every day of your every stay and we trust that you visit us again for your accommodation or conference needs in the near future.

We look forward to serving you on your next trip. Thank you once again.

Sincerely,

The Management
Eurotel Group

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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