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“Pleasant Short Stay In A Convenient Location” 4 of 5 stars
Review of The Heritage Hotel Manila

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The Heritage Hotel Manila
4.0 of 5 Hotel   |   Roxas Boulevard, Pasay, Luzon 1300, Philippines   |  
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Ranked #7 of 24 Hotels in Pasay
Australia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“Pleasant Short Stay In A Convenient Location”
4 of 5 stars Reviewed today NEW

We stayed at The Heritage Hotel for one night in transit. The hotel is well positioned quite close to the Airport. Bear in mind though, traffic in Manila is up there with some of the worst, so your journey may take a bit of time. It is also close to the new City of Dreams and Solaire casinos. The check in process was uncomplicated after having booked on a third party booking site which was more economical than booking direct and the girl on the desk who checked us in, upon finding out that we had a really early flight out the next morning, offered to arrange for a wake up call and for a continental breakfast to be served to us at 5am in the restaurant. We thought this was a nice touch, considering we had paid for breakfast in our room rate and thought we wouldn't get to have anything. The room was a little on the dated side, but was spacious and clean with a very comfortable king size bed. After reading other reviews, we were lucky enough not to be inconvenienced by noise from the traffic. Would stay at The Heritage again.

  • Stayed April 2015, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
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905 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (175)
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dumaguete
1 review
1 of 5 stars Reviewed yesterday NEW

I wrote a good review the last time--what a mistake.i ordered a king size bed and what I got was two single beds. there was only one cloth hanger in the closet. one morning when I went to the bath room there was no cold water--I could have gotten second degree burns if I happened to be in the shower.as it was I could not brush my teeth ,nor wash my face or take a shower and I had two business appointments to go to.my complains where shrugged off and no one cared.the manager just smiled and said to bad.i am using this hotel for 8 years,but no more.be warned that place is a dump.

  • Stayed April 2015, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silang, Philippines
1 review
3 of 5 stars Reviewed 2 days ago NEW

My stay at the Heritage Hotel overall is pleasant. The price is reasonable, the room is big and clean, bed is comfortable and the staff are courteous and very helpful. The food is just okay. Although, I must say that the hotel needs renovation, amenities are limited. Its main disadvantage is its located along the main road, hence, you can easily hear the sounds of the vehicles outside since the room is not soundproof.

  • Stayed April 2015, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
1 review
4 of 5 stars Reviewed 2 days ago NEW

I've booked the Heritage twice now while flying through NAIA - it is close (although traffic is terrible anywhere in the vicinity of the airport, so it can take a little while to get there). The Heritage has nice, clean, large rooms, good *quiet* aircon, and provides the extras (ie robe, slippers, good toiletries, reasonable minibar, etc) that just makes it a good place to stop over. I don't think there is much nearby that I might visit, but it was good value for me.

  • Stayed April 2015, traveled solo
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dumaguete City, Philippines
1 review
4 of 5 stars Reviewed 2 days ago NEW

My 5 night stay went all okay. It feels like the restaurant is well overpriced, but breakfast delivers good choices. Bathroom could be renovated. Old flaky bath tub is not exactly inviting. Bed was comfortable, AC very nice. Overall recommended and would probably stay again.

  • Stayed April 2015, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
Reviews in 21 cities Reviews in 21 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Checked in in this hotel due to its close proximity Phil international convention centre where my daughter graduation rite was held. I knew that the hotel was old but never expected it to have too many crawlers in the room!! I have murdered a couple of roaches and felt so disgusted by it! Though the room is spacious but all the furnishings are just so so. The toilet fittings are also quiet old. The good thing about it is the close proximity to SM Mall of Asia which is a good place for shopping and dining. Luneta Park is just a short taxi ride as well as Intramuros. However, I don't think that we will be staying again in here. I have no negative feedback on the staffs though. They are all too nice and really polite and helpful!

Stayed April 2015
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed 6 days ago NEW

Book at Agoda or similar side - booking direct at the hotel is too expensive. The hotel is not 4 or 5 star - maximum 3 star. The rooms really need refurbishment. we did pay 2800 peso for a room without breakfast - and i would really feel cheated if I paid one peso more. Take a room with Agoda or similar with breakfast - it is really expensive if you buy it in the reception.
They rejected 2 of 3 credit cards - but we found out later that the credit cards were OK and worked in other shops and ATMs

Room Tip: Book at Agoda or similar - with breakfast Close to fast food restaurants Good market 500 meter fro...
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  • Stayed April 2015, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Heritage Hotel Manila

Address: Roxas Boulevard, Pasay, Luzon 1300, Philippines
Phone Number:
Location: Philippines > Luzon > Metro Manila > Pasay
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Pasay
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Heritage Hotel Manila 4*
Number of rooms: 450
Official Description (provided by the hotel):
The Heritage Hotel Manila stands at the crossroads of Metro Manila's main thoroughfares, Epifanio delos Santos Avenue (EDSA) and Roxas Boulevard. It is a daily testament to the famed glorious Manila Bay sunset. It is only fifteen minutes away from the international and domestic airports. It is also near to SM Mall of Asia reputed to be the largest shopping mall in the Philippines. A deluxe international class hotel which opened in 1994, it is a popular hotel for corporate, convention and leisure travelers. It's centrally located with easy access to two major business districts, as well as shopping, entertainment, convention and exhibition centers. The Heritage Hotel Manila is a member of Millenium & Copthorne International Limited (M & C), an international hotel group based in London with over a hundred international standard hotels spread out in 18 countries. ... more   less 
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Also Known As:
Heritage Hotel Pasay
The Heritage Hotel Manila Pasay, Metro Manila, Philippines

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