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“Good value for the money.” 4 of 5 stars
Review of The Heritage Hotel Manila

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The Heritage Hotel Manila
4.0 of 5 Hotel   |   Roxas Boulevard, Pasay, Luzon 1300, Philippines   |  
Hotel website
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Hotel amenities
Special Offer
25% OFF + Free Breakfast
Ranked #9 of 21 Hotels in Pasay
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
“Good value for the money.”
4 of 5 stars Reviewed September 19, 2013

Room is big and bed are very comfy.Near to the airport and very near to the mall of asia.Hotel provide free suttle service to the mall of asia.One down side is hotel transportation are very expensive is better to taxi from the street but some manila taxi are not safe for the newcomer.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karmina D, Marketing Communications Manager at The Heritage Hotel Manila, responded to this review, October 2, 2013
Dear faselkirk,

Greetings from the Heritage Hotel Manila!

Thank you for taking the time to share your experience with us on TripAdvisor. We are pleased to know that you enjoyed your stay with us and we hope to welcome you again soon.

Thank you.

Best regards,
Karmina De Ungria
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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737 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (136)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Russian first
  • Spanish first
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English first
Manila, Philippines
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed September 17, 2013

Pros: Foods are great specially their Lunch/Dinner buffet. Its a bit pricey though. Rooms are clean, soft bed. Casino on upper floors is entertaining.

Cons: First that broke my heart during our stay was the Swimming pool is not well maintained, Busted & discolored tiles. Second, the lobby is too small to be 5 star hotel. Building, Carpets, Casino is old. Well, what would you expect if the hotel existed for a long time now.

Still a nice place to stay though.

Stayed December 2012, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karmina D, Marketing Communications Manager at The Heritage Hotel Manila, responded to this review, September 30, 2013
Dear Ms. hklee,

Greetings from the Heritage Hotel Manila!

Thank you for taking the time to share your experience on TripAdvisor. We are pleased that you enjoyed your stay with us. We are glad you enjoyed our restaurant and the rooms. It is positive feedback like yours that make us work harder and strive harder in delivering the best possible experience to our guests.

Your concerns are also well-noted. We are currently re-tiling our swimming pool for our guests' improved experience. Rest assured we are reviewing all our guests' feedback for continuous improvement. We hope to welcome you again soon.

Thank you.

Best regards,
Karmina De Ungria
Marketing Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 14, 2013 via mobile

What I like:
Very good value for money.
Delicious breakfast with variety.
Location is perfect for the airport and for eating around and shopping.
Wifi is good.
Very quiet.
Beautiful staff members.
Flexible in check out.

What I don't like:
The smell in the corridor tells how old is the hotel.
Although my room is non smoking, the smell is everywhere in the same floor.
The water temperature is not easy to control.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karmina D, Marketing Communications Manager at The Heritage Hotel Manila, responded to this review, September 30, 2013
Dear Mr. Sonicdiver,

Greetings from the Heritage Hotel Manila!

Thank you for taking the time to share your experience with us on TripAdvisor. We are pleased that you enjoyed the duration of your stay with us.

Moreover, your concerns are well-noted and will be discussed with management. We hope to welcome you again soon.

Thank you.

Best regards,
Karmina De Ungria
Marketing Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Placencia, Belize
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 13, 2013

Great Hotel and very good value for money. Will stay there the next time I pass through Manila. My only complaint was that the key cards did not work and we had to have them replaced and one of th replacements did not work either.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karmina D, Marketing Communications Manager at The Heritage Hotel Manila, responded to this review, September 20, 2013
Dear Mr. SplashRalph,

Greetings from the Heritage Hotel Manila!

Thank you for taking the time to share your experience with us on TripAdvisor. We are pleased to know that you enjoyed your stay with us. With regards to your keycards, it is possible that it demagnetized when placed near your mobile phone which may cause it to deactivate. However, we have taken note of this to improve our services.

We hope to welcome you again soon.

Warm regards,
Karmina
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Muntinlupa, Philippines
Contributor
12 reviews 12 reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 9, 2013

Being in Heritage Hotel was like being in a new world altogether. The lobby was outstanding, shiny and new. The concierge extends their hands to the littlest details in your reservations.

The suites were fantastic. Wide wardrobe, lock-safe, refrigerator, complimentary fruits, Hot and Cold shower, tubs and drinks. wide bed and cool A/C... plus you get a good view of the sunset.

When you feel hungry, they have a wide array of foods down at the restaurant ranging from all kinds, from bed to rice... at affordable prices. Take a sip of their coffee... its one of the best.

Room Tip: Always book in advance and you can request which side to be put on.. on sunset or sunrise.
See more room tips
  • Stayed November 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karmina D, Marketing Communications Manager at The Heritage Hotel Manila, responded to this review, September 20, 2013
Dear Ms. liciavalentine,

Greetings from the Heritage Hotel Manila!

We are pleased to know that you enjoyed your stay with us. It's wonderful feedback such as yours that keep us striving to be better each day and we are very happy to know that our efforts have served you well. We hope to welcome you again soon!

Warm regards,
Karmina
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stoke-on-Trent, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 4, 2013

The Heritage Hotel is ideal for that between flight overnight stay. It is an easy taxi ride from Manila airport and in the two occasions we have stayed there we have had great service and no problems whatsoever.

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karmina D, Marketing Communications Manager at The Heritage Hotel Manila, responded to this review, September 20, 2013
Dear mikpee,

Greetings from the Heritage Hotel Manila!

Thank you for taking the time to share your experience with us here on TripAdvisor. We are very pleased to know you enjoyed your stay with us and we look forward to welcoming you again soon.

Warm regards,
Karmina
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed September 3, 2013

The Hotel was close to the airport and the Mall of Asia. The service was excellent. The rooms were ok. But the bathroom looked old and had rusted. It definitely needs to be refurbished. I would rate this hotel excellent if it weren't for the bathroom.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karmina D, Marketing Communications Manager at The Heritage Hotel Manila, responded to this review, September 20, 2013
Dear Ms. jenmistisa,

Greetings from the Heritage Hotel Manila!

Thank you for sharing your insights on TripAdvisor. Your feedback is well-noted and will be discussed with management. We are pleased you enjoyed your stay with us and we hope to welcome you again soon.

Warm regards,
Karmina
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Heritage Hotel Manila

Address: Roxas Boulevard, Pasay, Luzon 1300, Philippines
Phone Number:
Location: Philippines > Luzon > Metro Manila > Pasay
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Pasay
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Heritage Hotel Manila 4*
Number of rooms: 450
Official Description (provided by the hotel):
The Heritage Hotel Manila stands at the crossroads of Metro Manila's main thoroughfares, Epifanio delos Santos Avenue (EDSA) and Roxas Boulevard. It is a daily testament to the famed glorious Manila Bay sunset. It is only fifteen minutes away from the international and domestic airports. It is also near to SM Mall of Asia reputed to be the largest shopping mall in the Philippines. A deluxe international class hotel which opened in 1994, it is a popular hotel for corporate, convention and leisure travelers. It's centrally located with easy access to two major business districts, as well as shopping, entertainment, convention and exhibition centers. The Heritage Hotel Manila is a member of Millenium & Copthorne International Limited (M & C), an international hotel group based in London with over a hundred international standard hotels spread out in 18 countries. ... more   less 
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Also Known As:
Heritage Hotel Pasay
The Heritage Hotel Manila Pasay, Metro Manila, Philippines

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