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“Nice Hotel but not Great” 3 of 5 stars
Review of Midas Hotel and Casino

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Midas Hotel and Casino
3.5 of 5 Hotel   |   2702 Roxas Boulevard, Pasay, Luzon, Philippines (Formerly Hyatt Regency Manila)   |  
Hotel amenities
Ranked #4 of 20 Hotels in Pasay
San Antonio
Senior Contributor
49 reviews 49 reviews
20 hotel reviews
Reviews in 25 cities Reviews in 25 cities
33 helpful votes 33 helpful votes
“Nice Hotel but not Great”
3 of 5 stars Reviewed July 22, 2014

Stayed here in late June to rest prior to heading for another island for two weeks of scuba diving. We were told the place had just been renovated but by the looks of the bathrooms, the
renovation was either very poor or very distant. Hot water in the bathroom was spotty at best. One minute the shower would have hot water and then nothing. Same with the sink. Stay away from the hotel's breakfast buffet unless it's included with you room. Three of us week to breakfast there and the bill was $75. The buffet is very nice but NOT $25 nice!!! One good point is the free shuttle to the Mall of Asia. Traffic is horrendous so the shuttle is a godsend.

Room Tip: The rooms on the higher floors are quieter.
See more room tips
  • Stayed June 2014, traveled with friends
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Midas H, Public Relations Manager at Midas Hotel and Casino, responded to this review, July 27, 2014
To Our Valued Guest,

Thank you for sharing with us your experience at Midas Hotel and Casino on your recent visit in Manila. We have taken serious note of your concerns on the bathroom and shower. We already informed the concerned departments of your comments, and we ensure you that we will take appropriate actions to avoid any inconvenience to our valued guests. We are sorry if we haven't met your expectations but rest assured that product and service excellence is what we always aim at.

Once again, thank you for staying with us and we are looking forward to welcome you back here at Midas!


Sincerely,

ERWIN FIDEL M. DOÑA III
Associate Director for PR & Brand
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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173 reviews from our community

Traveler rating
    41
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    52
    6
    9
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Russian first
  • Any
English first
Bangkok, Thailand
Senior Contributor
43 reviews 43 reviews
28 hotel reviews
Reviews in 23 cities Reviews in 23 cities
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed July 21, 2014

We needed a place to stay enroute to boracay, this place looked alright of the net and it was ok when we got there. However they made major stuff ups with our room. Somehow after ringing them personally and having a specific conversation about the sleeping arrangements for a family of five we arrived to find we had been given a room with two single beds. We had no other choice than to make the expensive upgrade on the spot. After traveling for nearly 16 hours it was a hassle we could have done without. We paid for an upgrade that included dinner but after dinner we were chased down and queried about the bill. We had to wait nearly half an hour to try and sort it out, we then had people knocking on our door at 10pm with vouchers for us to deliver to the restaurant the next morning (and even then they didn't know what we were giving them). We were tired and our three little kids could have done without the huge hassles. Hopefully it was just teething problems as it was quite a nice place and not too far from the airport. TIP though, don't pay for a hotel car at 1400 peso's, just get a regular taxi for 300!!

Room Tip: no smkoing
See more room tips
  • Stayed July 2014, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Rooms
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Midas H, Public Relations Manager at Midas Hotel and Casino, responded to this review, July 27, 2014
To Our Valued Guest,

Firstly, we would like to thank you for taking time to share with us your experience on your recent stay at Midas Hotel and Casino. We are grateful as well for choosing us as your place to stay enroute your vacation to Boracay. On the other hand, we took note of your concerns and we apologize for the inconvenience it had caused you. We have alerted the concerned departments; rest assured that we will take appropriate measures to avoid future occurrences.

Once again, we are sorry if we fail to meet your expectations but we ensure you that this is not the Midas standard as we always aim at providing product and service excellence for our guests' utmost comfort and satisfaction. We hope that you'll give us the opportunity to better serve you in the future. Thank you and looking forward in welcoming you back at Midas!


Sincerely,

ERWIN FIDEL M. DOÑA III
Associate Director for PR & Brand
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Quezon City, Philippines
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 19, 2014

Our family recommends Midas Hotel and Casino for those who want to spoil themselves and make that quick escape. We actually believe that the term "staycation" was coined for this.

ACCOMMODATION & SERVICE
We had high hopes for this hotel the very first time we stepped in, and they did not disappoint. Everyone in the hotel made us feel at home and that's all that matters.

BREAKFAST BUFFET:
Scrumptious, excellent selection, to die for. You totally have to try it out for yourselves!

CASINO EXPERIENCE:
There was one moment when we felt awkward though, some of the people inside the Casino will literally snoop behind you everytime your slot machine would make that "winning" sound.cJust be wary.

THINGS TO CONSIDER:
They only have outdoor parking.
Not sure if they have a pool, but we actually did not mind.
Not so spacious lobby, do you need that though? =P

OTHER GOOD POINTS:
It's near the airport and Mall of Asia.
Lots of fast food and gourmet restaurants around.
There's a hospital beside it and nearby drugstores, should the situation call for it.
Accessible.

We're actually planning our next stay here, soon I hope. ;)

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Midas H, Public Relations Manager at Midas Hotel and Casino, responded to this review, July 21, 2014
To Our Valued Guest,

We would like to thank you for making time and effort in sharing your experience at Midas Hotel and Casino! Here at Midas, we always aim at providing our guests with excellent products and services for their utmost comfort and satisfaction. We endeavor to give our valued guests the ultimate arrival experience that will surely be unsurpassed for long. We are glad to know that you enjoyed our breakfast buffet at Midas Cafe. The long buffet lines of sumptuous dishes are specially prepared by our award-winning Culinary masters. Our Midas Casino is the latest remark for world-class gaming. The hotel multilevel parking and swimming pool is already in our future plans. And indeed, Midas Hotel and Casino is a short drive away from places that people need to be at and go to – domestic and international airports, business districts, and commercial areas.

Once again, we thank you for staying with us and looking forward to have you back again at Midas!


Sincerely,

ERWIN FIDEL M. DOÑA III
Associate Director for PR & Brand
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Luzon, Philippines
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed July 13, 2014

Went here to dine at buffet breakfast. Very happy with thier service. Better than a 5 star hotel "S" in makati philippines.. Base on my experience.

From the reception to dining hall. We were greeted nicely/ accomodating.
Although the breakfast menu is average, the ambience and good service outshine other hotels in manila.

Stayed July 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Midas H, Public Relations Manager at Midas Hotel and Casino, responded to this review, July 17, 2014
To Our Valued Guest,

Firstly, we would like to thank you for taking time in sharing your experience at Midas Hotel and Casino during your recent visit in Manila. We are very happy to know that you've enjoyed your stay and truly it is our pleasure to be of great service to you. Midas associates are innately warm and welcoming in expressing our sincerest gratitude for being our valued guest. We have also passed on your kind words to our team as this will further motivate them to work even beyond our guests expectations. We took note of your comments on our breakfast buffet rest assured that we continuously work on the improvement of our products and services.

Once again, thank you for staying with us and we look forward to welcome you back here at Midas!


Sincerely,

ERWIN FIDEL M. DOÑA III
Associate Director for PR & Brand
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 19, 2014

The Midas hotel is about 20 minutes taxi ride from the Airport. It was a great experience and the
hotel was clean and smells so good. The bar in the lobby was small but very entertaining. Staff
were friendly too. The hotel is modern and has comfortable beds and good sized rooms. The
breakfast buffet is really good. I would have expected a cleaner room and better service for the
price, but over all it was fine.

  • Stayed May 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Midas H, Public Relations Manager at Midas Hotel and Casino, responded to this review, June 23, 2014
To Our Valued Guest,

Thank you so much for sharing your experience at Midas Hotel and Casino on your recent visit in Manila. We are very happy to know that you enjoy your stay with us. We have entertainment at the Lobby Lounge every night staged dearly for our valued guests. Midas forward-looking rooms and suites are carefully appointed, chic and have the feel of modern glam. All are pleasantly furnished with natural fabrics and are equipped with upscale amenities. Moreover, the sumptuous dishes laid in the long buffet line are specially offered by our award-winning Culinary masters. On the other hand, we took note of your points of concern and we assure to address all these properly to the concerned departments for improvement.

Once again, we thank you for staying with us and we look forward to be of service to you again soon here at Midas!


Sincerely,

ERWIN FIDEL M. DOÑA III
Associate Director for PR and Brand
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cabanatuan City, Philippines
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 12, 2014

best hotel that we visited so far. stayed there for 4 days. Definitely an unforgettable experience. Another bonus is their super nice bvlgari toiletries! :) Everything smells sooooo good. You can actually say that youre in Midas with your eyes closed because of this pleasant distinction.
Rooms are ok, not so space-cy not so crowded. Breakfast is very good. A lot of choices but i specially love their french toasts!!!
High 5 for this hotel. Will definitely go back :)

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Midas H, Public Relations Manager at Midas Hotel and Casino, responded to this review, June 18, 2014
To Our Valued Guest,

Thank you for taking time to share your feedback on your recent stay with us. We are very glad to learn that you had a wonderful experience at Midas. It is definitely our pleasure to provide you with product and service excellence for utmost comfort and satisfaction. Your kind words have been passed on to our team and this will encourage them to strive more in meeting and even exceeding our guests expectations.

We are grateful to have you as one of our guests and we are looking forward in welcoming you back at Midas Hotel and Casino!


Sincerely,

ERWIN FIDEL M. DOÑA III
Associate Director for PR and Brand
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 8, 2014

We visited our relatives in the Bulacan, Philippines and treated my brother's family for a one-night get away in Manila. This hotel suited our needs. We did not want to drive to Mall of Asia due to traffic and we are so grateful for the shuttle service. This way we could focus on catching up with each other rather than driving. The buffet breakfast provided good selection of foods that I miss eating while here in Canada. The lobby entertainment is a plus.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Midas H, Public Relations Manager at Midas Hotel and Casino, responded to this review, June 18, 2014
To Our Valued Guest,

Thank you so much for sharing your experience at Midas Hotel and Casino during your recent visit in Manila. We are happy to know that you enjoyed your stay with us. Indeed, it is our pleasure to provide you with utmost comfort and satisfaction. We have shared your good words to our team and this will truly motivate them to work even beyond our guests expectations.

Once again, thank you so much for staying with us and we look forward to welcome and be of service to you again at Midas Hotel and Casino!


Sincerely,

ERWIN FIDEL M. DOÑA III
Associate Director for PR and Brand
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Midas Hotel and Casino

Address: 2702 Roxas Boulevard, Pasay, Luzon, Philippines (Formerly Hyatt Regency Manila)
Location: Philippines > Luzon > Metro Manila > Pasay
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service
Hotel Style:
#1 Casino Hotel in Pasay
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Midas Hotel and Casino 3.5*
Number of rooms: 220
Reservation Options:
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Also Known As:
Midas Hotel Pasay
Midas Hotel And Casino Pasay, Metro Manila, Philippines

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