watched breaking dawn last night at one of your cinema, i had a bad experience with almost all your staff..
first, we had a hard time waiting for valet parking so we ended up finding a parking for ourselves..
then i asked one of the guards to where the entrance to cinema was but he stared at me from head to toe which was very impolite.
3rd, the screen on your ticket booth are not very informative. it should inform the audience if a certain show is fully booked or has no available slot so we could avoid the long line only to find out that the time we preferred to watch the movie are no longer available.
4th, we entered the cinema and no one assisted us on where our seat was. (even sm cinema have employees inside that give assistance to their guest)
5th, your orange traffic cones are not properly placed! we had a hard time maneuvering on your parking area
6th, we asked one of your staff on where the elevator going to 7th floor parking area.. your staff pointed us to the elevator where the garbage was being carried.. do i look like a staff or a garbage to use the service elevator? i was glamorously dressed up because i had high expectations with resorts world, only to be greeted by untrained unprofessional employees and staffs.. your staffs are not warm and accommodating, they stare and not very helpful, they lack customer service training.. me and my whole family are so disappointed until now and had a very very bad experience..
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.