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“Great service and a very nice hotel.” 5 of 5 stars
Review of Manila Marriott Hotel

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Manila Marriott Hotel
5.0 of 5 Hotel   |   No. 10 Newport Boulevard, Newport City Complex, Pasay City | Newport Complex, Pasay, Luzon 1309, Philippines   |  
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Ranked #2 of 27 Hotels in Pasay
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great service and a very nice hotel.”
5 of 5 stars Reviewed July 17, 2014

I've been to Manila a few times and have always stayed at the Marriott. No reason to stay anywhere else. All of the staff are great and very friendly. Try to get into the lounge in the evening. The food isn't great, but the atmosphere is nice and they save the best staff for the lounge.

  • Stayed July 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna Liza V, Manager at Manila Marriott Hotel, responded to this review, July 21, 2014
Dear Mr. TravellingGorgas,

Thank you for taking the time to upload your feedback about the hotel and the Lounge on TripAdvisor. I am pleased to hear that your overall experience was to your satisfaction. We are indeed proud of all that our brilliant hosts are doing to ensure that all our guests are taken cared of.

I wish to see and meet you in the hotel sometime soon!

Yours truly,

Anna Liza A. Vergara
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,067 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (261)
Date | Rating
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English first
Malolos, Philippines
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 17, 2014

Marriott Manila is the best. We have seen Marriott friends (exec team, breakfast staff, front desk staff) come and go since 2010. Be it for a business trip or family staycation, the friendly staff never fails to impress. Maraming Salamat po Aubrey, Manel, Grace! Keep it up and take care! :D

  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna Liza V, Manager at Manila Marriott Hotel, responded to this review, July 20, 2014
Dear Mr. Julius V,

Thank you for taking the time to let us know your feedback about your stay here in the hotel through TripAdvisor. I am very much pleased to hear that Marriott Manila serves as your home away from home whenever your business travels brings your here. I will definitely share your feedback with Aubrey, Manel and Grace as they will be very pleased to hear that you were satisfied with the service that they have provided you.

Looking forward to seeing you again in the hotel soon!

Yours truly,

Anna Liza A. Vergara
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Agoura Hills, California
Level Contributor
51 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed July 16, 2014

This hotel has so far been the best Marriott I have stayed in. It provides free shuttle from the airport. Once you get to the hotel, however, security is tight, with bomb-sniffing dogs and baggage scanners as if you were in the airport - but it does make me feel more secure. Doormen/doorwomen open the doors for you and greet you pleasantly: "Good Morning..." or "Good afternoon..." Check-in desk is efficient and accommodating and very pleasant. They even upgraded me when I requested a better room - without any extra charge. Unlike hotels in the U.S., this hotel provides slippers (which you can take home with you for free) and bathrobes in addition to the usual amenities. They gym is great! It has state-of-the-art equipment, a sauna and a steam room.

Our room came with free breakfast. Although it wasn't as good as the Peninsula's, it was good nevertheless. A box of tea also came with the room, complements of the hotel. The hotel also has an ATM where you can withdraw in pesos for a nominal fee - but you get bank-to-bank rates. Our room had a see-through bathroom, which I didn't quite like. However, you can draw the shades down for privacy. Water pressure was good and hot water came on fast. Check-out was also very efficient. This hotel was a lot better than one hotel in Georgia that was supposed to be a Marriott "signature" hotel (The Lodge and Spa at Callaway Gardens). I think Marriott should re-evaluate what it considers "signature" property because the Manila Marriott beats the Callaway Gardens one by a wide margin.

I would definitely recommend this hotel.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna Liza V, Manager at Manila Marriott Hotel, responded to this review, July 20, 2014
Dear Mr. CITravelfan,

Thank you for taking the time to upload your feedback on TripAdvisor. I am very pleased to hear that the products and services that we provide in the hotel were to your satifaction. I will share your comments to the rest of the team as they will be equally pleased to hear about this. Our aim is to continuously improve on all our offerings to ensure that valued clients such as you are given the service that you truly deserve.

Thank you once again and hope to see you sometime soon in the hotel.

Yours truly,

Anna Liza A. Vergara
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, Nevada
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed July 14, 2014

Stayed here last month for 1 night. Had a long layover in Manila so had to stay in a hotel by the airport. They do offer free shuttle service To/FROM airport and that was the main reason why I chose to stay at Resorts World Marriott. Rooms are ok. Buffet breakfast and Dinner were good. Drinks are not included...

  • Stayed June 2014, traveled solo
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna Liza V, Manager at Manila Marriott Hotel, responded to this review, July 16, 2014
Dear Mr. Mie H,

Thank you for taking the time to upload your comment on TripAdvisor. I will definitely share your feedback with the rest of the team.

Looking forward to having you here again in the hotel!

Yours truly,

Anna Liza A. Vergara
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed July 12, 2014

We've been staying at Marriot hotel for a few days before we flew to Boracay Island. The overall stay is pleasant. We were requested a high floor with the gold course view and it is accommodated by the front desk staff. During the stay we found the service staff to be a great quality and provide above average service experience. Breakfast buffet at the Marriot cafe had a wide variety to choose from. This hotel has direct indoor access to Resort World Manila where you find the Casino and many eating places. I would recommended this hotel as a place to stay and if i was to return to Manila, this hotel will definitely one of my option to stay again.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna Liza V, Manager at Manila Marriott Hotel, responded to this review, July 15, 2014
Dear Mr. NNANz87,

Thank you for taking the time to upload a comment on TripAdvisor. I am very much pleased to know that your overall stay in the hotel was very satisfactory. I will share your comments with my team as I am sure they will be very happy to hear about your very complimenting words about the products and services that we provide here in the hotel.

Looking forward to hearing and seeing you once again in the hotel!

Yours truly,

Anna Liza A. Vergara
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 10, 2014

I've been staying in Marriott Manila for few weeks due to a project. Hotel is a Marriott you come to expect - modern, comfortable, clean, classy but not too opulent... Rooms and bathrooms are large and clean. Breakfast and dinner buffets are amazing. (although, what's with the muesli being served in those mini jars?!?).

But the best side of the hotel is the amazing staff. Very pleasant and friendly. Professional. Genuinely eager to help. Fun to talk to. Everybody - from security, front desk, restaurant, housekeeping... impressed me. And I'd like to specially thank Kervie and Gigi for their attentiveness in the restaurant.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna Liza V, Manager at Manila Marriott Hotel, responded to this review, July 11, 2014
Dear Mr. Marin22,

Thank you for taking the time to upload your feedback on TripAdvisor. I am very pleased to hear that you found our rooms, food offerings and the service of our brilliant hosts very satisfactory. I will surely share this with the entire team as I am sure they will very happy as well to hear about this. I have noted your comment on the muesli and have shared this with our Executive Chef.

Looking forward to more visits form you!

Yours truly,

Anna Liza A. Vergara
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jeddah, Saudi Arabia
Level Contributor
56 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed July 9, 2014

Excellent rooms, and a friendly well trained staff. Cannot say enough good things about this hotel or the staff. Always willing to help and so professional. Absolutely one of the best ever. Will stay here any, and every time I get the chance.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna Liza V, Manager at Manila Marriott Hotel, responded to this review, July 10, 2014
Dear Mr. AnAmerican-In-Saudi,

I am writing to thank you for your very complimenting words about the hotel and the service that is being provided by our brilliant hosts. We are truly proud of our team in Marriott Manila as they continue to ensure that all our guests are taken cared of.

Looking forward to another visit from you!

Yours truly,

Anna Liza A. Vergara
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Manila Marriott Hotel

Address: No. 10 Newport Boulevard, Newport City Complex, Pasay City | Newport Complex, Pasay, Luzon 1309, Philippines
Location: Philippines > Luzon > Metro Manila > Pasay
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Pasay
#2 Luxury Hotel in Pasay
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Manila Marriott Hotel 5*
Number of rooms: 342
Official Description (provided by the hotel):
An inviting beacon set in the world class entertainment complex of Resorts World Manila, opposite Ninoy Aquino International Airport Terminal 3, Marriott Hotel Manila promises 24/7 genuine hospitality. Affording sweeping views of the adjoining 18-hole Villamor Golf Course, the hotel is a 15-minute drive from Bonifacio Global City and Makati Business District. Whether you are here for business or leisure, Marriott Hotel Manila is the place to work and play. ... more   less 
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Also Known As:
Manila Marriott Hotel Pasay, Metro Manila, Philippines

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