We stayed during late January under their stay 3 nights for 50% off special (valid until 31 Jan). Firstly, the 50% off is their rack rate and not 50% off their internet rate so it was actually only about 25% off but still good.
The hotel is very nice with quaint detail in the lobby and grounds. The pool is quite nice but was unavailable at times due to functions that use the same area.
We left for an island hop under the assurance that we could continue the promo rate on our return. We returned on the 31st of Jan and were quoted the full rack rate. There was no recollection that we were assured the promo rate. There was erroneous claims that because we would be checking out on the 1st of Feb, the January special does not apply. We were offered 30% off rack rate once we preached the importance of valuing return business. This rate is around the same if we had made a faceless internet booking. We asked to speak to a manager and was made to wait 15 minutes to speak with them and were still not able to convince them to honour their previous promise to extend the promo rate. All in all the service provided in this respect was well below par.
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- Also Known As:
- Legend Villas Hotel Mandaluyong