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“Exceptional service, great rooms and amenities” 5 of 5 stars
Review of Edsa Shangri-La

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Edsa Shangri-La
5.0 of 5 Hotel   |   1 Garden Way | Ortigas Center, Mandaluyong, Luzon 1650, Philippines   |  
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Ranked #1 of 6 Hotels in Mandaluyong
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
“Exceptional service, great rooms and amenities”
5 of 5 stars Reviewed June 1, 2014

We stayed at overnight on the last weekend of summer. Since we have a baby in tow, we want our "stay-cation" to be very enjoyable for my 6-month old niece...and she loved it!

First, the room had excellent mattresses and linen sheets with at least 400 thread count. It was very clean when we entered the room, and very quiet...no noise from neighboring rooms. We stayed in the Garden tower. They had more than enough towels for us and the toilteries were not your run-of-the-mill shampoo and conditioner because they smelled great.

Second, the pool was excellent. Not only was the water very clear (i.e. not murky as compared to another 5-star hotel we stayed in) but they also had a water playground where kids can play under fountains of water. The pool had lush vegetation surrounding it, which added to the tropical island appeal.

Third, the service was excellent. Everyone was just ready to greet you with a smile..and willing to help. I went to the gym and they were very helpful with the machines and the jacuzzi. The gym had a lot of machines so I didnt have to wait for other people to finish.

I didnt get to try the CHI spa this time but when we went last December, it was a wonderful experience to have your own private shower and sauna.

Overall, i had a great experience. Their hospitality was top-notch.

Stayed May 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick S, General Manager at Edsa Shangri-La, responded to this review, June 1, 2014
Dear Promdicitygirl,

We are delighted to have met your expectations during your stay with us at Edsa Shangri-La, Manila! We have shared your heart-warming review with our team and are happy to know that your niece was able to enjoy our newly-constructed aqua play facility. We look forward on your next visit.

Sincerely,

Patrick Schaub
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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988 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (223)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Slovak first
  • Spanish first
  • Any
English first
hk
Senior Contributor
39 reviews 39 reviews
29 hotel reviews
Reviews in 25 cities Reviews in 25 cities
49 helpful votes 49 helpful votes
2 of 5 stars Reviewed June 1, 2014

Ive stayed at the shangri la makati and find it to be better. This one looks run down desperately in need of an upgrade. A very tired look.

The staff seems pleasant enough, but overall the hotel was crowded and they did not seem to provide the high level of service Shangri La claims to offer.

The breakfast in the morning had a line going all the way around the outside and into the hallway. Perhaps because today is Sunday breakfast and non hotel guests are also coming, but the crowded feel didnt provide a great experience and the service throughout the breakfast was rushed.

The pool had a similar feel with just a large crowd over flowing.

I also noticed that my room was not cleaned until 2pm and had to request room cleaning. I also requested extra amenities to guest relations (10 bottles of the bath gel since theyre tiny to begin with and run out) the staff member told me that they can only provide 2 replacements. This is ludicrous since these amenities cost pennies on the peso and the hotel stocks millions of bottles. Every 4/5 star hotel I've stayed at usually doesn't bat an eye to such a simple request and usually provides a large assortment of amenities much greater than what was requested.

Still a couple more days here so we will see how this plays out

  • Stayed June 2014, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick S, General Manager at Edsa Shangri-La, responded to this review, June 1, 2014
Dear skd555,

Thank you for sharing the challenges that you have experienced just recently with us at Edsa Shangri-La, Manila. We have taken note of your feedback and shared this with our team to investigate and act on. We hope that this has not changed your view of our brand of Shangri-La hospitality. Should you wish to discuss your experiences in detail, please feel free to reach me through (63 2) 633 8888 or email Patrick.schaub@shangri-la.com

Sincerely,

Patrick Schaub
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montville, Connecticut
Top Contributor
62 reviews 62 reviews
14 hotel reviews
Reviews in 29 cities Reviews in 29 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed May 31, 2014

Nothing beats the Philippine hospitality. Service at its best!

We enjoyed our stay here during our visit to the Philippines. The rooms are well appointed. The simplest rooms are like suites, in elegance, here in America. The fresh fruit plate, a welcome treat, was great! I loved the mangoes, wish they had more tropical fruits in there though. I would've appreciated the local choices rather than the usual orange and apple.

The concierge staff were always helpful, more accommodating than the front desk personnel.

Anyway, the pool was amazing! It is after all a Shangri La hotel. :)
The bed was comfortable. The bathroom was clean and had more than the usual toiletries, that you would normally have to request the front desk for, assuming they will have it. We didn't get to try the spa, but hopefully next time we will have enough time to enjoy more of the hotel's amenities. They also provide bath robes and slippers.

It is in the heart of Oritgas Center and malls are walking distances from the hotel.

The buffet breakfast at The Heat was awesome! I loved the taho station! You have to request for mangoes though, as it was never out on the spread.

Room Tip: Please tip well for great service. It seemed like a norm to just give the wait staff 20PHP, which is...
See more room tips
  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick S, General Manager at Edsa Shangri-La, responded to this review, June 1, 2014
Dear Aissanne,

Thank you for sharing your recent experience with us at Edsa Shangri-La, Manila during your visit to Manila, Philippines. Please be assured that we have shared your kind words with our team, most notably our concierge and HEAT staff. We invite you to experience our newly renovated Tower Wing guest rooms and suites, as well as our aqua play facility for the little ones on your next visit.

Sincerely,

Patrick Schaub
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed May 31, 2014

My sis and I stayed here and truly enjoyed ourselves. The service is friendly and attentive. We shopped across the street at the Mega Mall which was so convenient. Poolside lunches and drinks were nice breaks from shopping. Dinner offerings had wide selections of Traditional Filipino delicacies.

But there is nothing to compare to the breakfast buffet. OMG. They had all American standard eggs, bacon, waffle.... They also had Chinese dim sum.... They also had Filipino tocino, sausages, fried rice, sweet tofu,.... They also had Indian and Malay offerings.

The rooms were clean and had nice bath products.
Our room had a nice city view.

There seems to be a one to one ratio of guest to staff here so you don't have to look far for assistance should you need it. All the staff speak in English. I did see a few guest with staff interpreters which I could see would come in handy for world travelers.

Overall I would return to Shangri-La Edsa or any other of their properties.

Room Tip: Must indulge in their weekend breakfast buffet.
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  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newark, New Jersey
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 29, 2014

This hotel, located in the center of the Ortigas Center business district is an oasis in a city that never sleeps. The private gardens are luxurious, the rooms are meant to pamper, and there is world class shopping and dining close at hand in the Shangri-La Mall as well as other centers in the immediate vicinity. One of the best finds was a masseur, Juby, whose rates were extremely reasonable. 09219635688. Great hands. Legitimate massage. <$10

  • Stayed May 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manila, Philippines
Senior Contributor
37 reviews 37 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed May 27, 2014

We stay here everytime we need a place to get away from the hustle and bustle of Manila. Good family place. Great buffet at HEAT and good pool. Service and room accommodations are top-notch and there is a newly opened way connecting directly to Shangrila mall.

  • Stayed February 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick S, General Manager at Edsa Shangri-La, responded to this review, May 28, 2014
Dear SandySanti,

Thank you for making Edsa Shangri-La, Manila your preferred city-resort hotel when you need to take a step away from the busy city life. We have shared your comments with our team and look forward on welcoming you back!

Sincerely,

Patrick Schaub
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manila, Philippines
Top Contributor
61 reviews 61 reviews
9 hotel reviews
Reviews in 18 cities Reviews in 18 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed May 27, 2014

Stayed here with the family over the weekend. You won't feel that the congested edsa is just outside. The hotel offers comfort and leisure. Friendly staff too.

Breakfast buffet was varied. Just take note of the volume of people so you might want to start early on breakfast. Amenities and bath room supplies were readily available.

Hotel is also connected to the mall which makes it more convenient.

  • Stayed May 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick S, General Manager at Edsa Shangri-La, responded to this review, May 28, 2014
Dear Heyanny,

We are delighted to hear about your recent experiences during your stay with us at Edsa Shangri-La, Manila. Please be assured that we have taken note of your comments and have shared it with our team specially your breakfast experience. We look forward on your next visit!

Sincerely,

Patrick Schaub
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Edsa Shangri-La

Address: 1 Garden Way | Ortigas Center, Mandaluyong, Luzon 1650, Philippines
Location: Philippines > Luzon > Metro Manila > Mandaluyong
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Mandaluyong
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Edsa Shangri-La 5*
Number of rooms: 658
Official Description (provided by the hotel):
The Philippines’ foremost deluxe city-resort convention hotel. It offers 632 well-appointed guest rooms and suites, dining choices, and CHI, The Spa. ... more   less 
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Also Known As:
Edsa Shangri-La Hotel Mandaluyong
Edsa Shangri La Mandaluyong

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