I'm currently staying at this hotel, in my room, writing this review because when i first arrived i was disappointed, and wasn't happy with my room. The hotel is dated, and is in the process of being upgraded (there is construction going on in the tower rooms).
One of the reasons why i booked a room at a Shangri-La hotel is because i stayed at the Shangri-La in Vancouver - Canada, and assumed that the one in the Philippines would be just as nice. Unfortunately, i wasn't too happy, and called the front desk to talk to a manager. The manager arrived in my room in about 15 minutes, and listened to my concerns. He was apologetic, and wanted to do his best to ensure that i was a happy guest. The hotel was fully booked and wasn't able to move me into another room right away, but he worked really hard at making sure that he could fix the problem. All of the rooms in the hotel were fully booked, but said that he would ensure that he will do his best at moving me to another room as soon as possible. The on duty manager acted in a professional manner and did a good job at handling the situation with a difficult customer. The Manager's name is Warren and should be recognized for his hard work. I was later notified that i would be moved to another room. The message was passed to another manager because Warren's was shift was about to end. The new on-duty manager assisted my move to another room and i was very happy. His name is Rowal (i think i got the spelling wrong - sorry!), and throughout my stay i bumped into him a few times in the hallways (assisting me in additional room request and hotel services) and just to say hello. Each time we meet, he was very friendly and wanted me to be happy and feel welcomed. He does a good job at handling all the many difficult customers and problems that land on his desk. I was later contacted my Sridhar - Director of Rooms, and came to me to apologize for the room that i was originally booked into, and said it was his fault for not ensuring that the room was not up to the high standards that Shangri-La offers. I wasn't looking for anymore apologies, but Sridhar took the time to follow up with unhappy customer and wanted to make sure that everything was better. The hotel is a 20 year old property, and once the room renovations are complete, i think all of the other negative reviews that you read on tripadvisor will disappear.
Besides some of the dated rooms which need remodelling (which are in the process of being upgraded), the hotel amenities are great, and the location is good. I spent some time by the pool, and found it to be relaxing with a nice atmosphere. If you wish to do some shopping, SM MegaMall is just next door (a quick 3 minute walk). The mall is HUGE and has lots of stores and restaurants to choose from. There is also the Shangri-La Plaza Shopping Mall. At first i thought it was just a small hotel type of mall, but its a very LARGE mall with lots of everything. On my first day of arriving the philippines, i went here to buy a local sim card for my iPhone. All the major cell phone carriers have storefronts next door to each other. I picked up a SMART sim card for only 40 pesos and bought some load (lucky, they had nano sized sim cards that fit into iPhone 5's).
If your looking for a bit of adventure to see how the locals live, it might be kind of fun to take the public train system (called MRT), and then a Jeepeny (kind of like a open air mini bus type of car) to Mall of Asia (the largest mall in Asia). Just make sure you keep your cell phone, jewellery, and anything valuable in your pocket at all times. I only recommend doing this during the day time, and be very careful. The hotel is connected to Shangri-La Plazza Mall though a covered walkway type of bridge which is protected by security, and the MRT is connected to the Shangri-La Mall (so it's quite easy and safe to get to the MRT - just ask for directions in the mall). It cost 12 pesos for a one-way ticket to Taft Avenue (you'll be going south bound - it's the very last stop, and you'll see everyone get off the train). once you exit the train station, you will see people on the street holding a sign saying "Mall of Asia" yelling at the top of there lungs. You will notice people jumping into the jeepeny with the words printed on the side saying "Mall of Asia." Give the driver 8 pesos, and off you go to the largest mall in all of asia. I recommend keeping some loose change in your pocket so that you don't have to take out your wallet/purse, and that way you don't have to worry about breaking large bills and getting the correct change. once your done at mall of asia, i would just take a taxi back to the hotel. one time using the public transit system is enough, and if you have shopping bags with you, you don't want to worry about them getting stolen or lost. If you have any questions, simply ask the concierge for help and directions.
I'm having a great stay, and the management team is professional and curious. If you have a problem, just ask for help nicely, and they will be glad to help. The location is good if you like shopping because of the large malls next door with lots of restaurants and stores to choose from.
Travel tip: If you need local currency, you can charge your credit card to this hotel for a maximum of US$250 for free if you register for their free hotel membership card.
- Also Known As:
- Edsa Shangri-La Hotel
- Edsa Shangri-La Hotel Mandaluyong
- Edsa Shangri La
- Edsa Shangri La Mandaluyong
- Edsa Shangri La Hotel
- Official Description (provided by the hotel):
- The Philippines’ foremost deluxe city-resort convention hotel. It offers 632 well-appointed guest rooms and suites, dining choices, and CHI, The Spa. ... more less
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