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“A nice hotel” 4 of 5 stars
Review of Edsa Shangri-La

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Edsa Shangri-La
5.0 of 5 Hotel   |   1 Garden Way | Ortigas Center, Mandaluyong, Luzon 1650, Philippines   |  
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Ranked #1 of 6 hotels in Mandaluyong
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
“A nice hotel”
4 of 5 stars Reviewed February 7, 2012 via mobile

I and my wife stayed in this hotel for 4 nights. My wife had a Confrence to attend here. The hotel is a clean place to stay. The buffet in the resturant called Heat was very good with lots of choices. I was told that they work with more than 400 items of food in a week. The pool is very nice. They have a access way in the hotel that goes right to the shangri-la mall. Lots of places to eat and SM mega mall verry close by with the same. I walked around the hotels and malls and was not bugged by anyone. The only complant I have is my wife got food poisoning at the food that was served at their Confrence. They sent a nurse to check on her at our room and did offer a check up from doctor. We also met the food director and he said he would email us on results of food but never got back to us. Overall I would stay at their hotel again if I had reason too, but will not be my first choice.

  • Stayed January 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (167)
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Columbus, Ohio
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed February 6, 2012 via mobile

I have spent months in this hotel over the last 10 years. The service and food are fantastic. Some of the best anywhere. However, the rooms are the same as in 2003 and are beginning to show some wear and have lost their "wow". In addition, the wifi access in the rooms is unbelievably poor, rendering things like iPads useless. This is very surprising for a hotel where everything else is so impeccable.

  • Stayed February 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 6, 2012 via mobile

Unusually I was a walk up customer, arriving late afternoon on a Saturday with no reservation.

Every interaction I had with hotel staff was excellent. I could not fault the service which was always delivered flute joust and with a smile.

The room was clean and well appointed. Hotel facilities generally were very good.

My only criticism was on departure. Despite asking for a metered cab for the 20 minute ride to the airport, this was not what I got. Unfortunately I didn't realize till we left the hotel. The outcome was a P1,000 taxi ride which the day before from the airport to the hotel was P500 including tip.

All up I would return to stay again.

  • Stayed February 2012
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandaluyong, Philippines
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 5, 2012

Greeted in morning at hotel by Friendly concierge who explained to me my company had arranged for a flexi Meal which includes 1 meal a day with beverage and on about how I could get discounts on various services, within a couple of days tried to charge shaver and outlet was broken sent a tech who could not fix it and given an extention cord to stretch across the room and have to boil bot water and charge shaver in middle of bathroom floor. 5th day here eating breakfast and when ready to leave got an extra bill for my 1 beverage being told not included. I thoughy I would check my incidentals in case and behold a 1,500 Peso meaL CHARGE FOR MY FIRST DAY, when asked was told meal not included for first day which I was never advised at any point by greeting concierge.

Room Tip: Avoid Shangri-La at all costs they greet with a smile and pounce like a leopard.
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  • Stayed February 2012, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
22 reviews 22 reviews
21 hotel reviews
Reviews in 16 cities Reviews in 16 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed February 3, 2012 via mobile

Fantastic property! I could not find any faults. Location is absolutely wonderful. Food and shopping a stones throw away... (everything closes at 9pm though ).
Gymnasium is well maintained and adequately equipped, only gripe is that it's quite crowded in the morning, lemon at the cooler is a definite crowd pleaser.
Security is omnipresent but not intrusive and might I add quite efficient and customer oriented... In a nut shell... A splendid oasis for a quick break or business...

  • Stayed January 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Providenciales, null, Turks and Caicos Islands
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 31, 2012

No need to make Edsa shangri-la look good... coz its THE BEST...

BEST service...
BEST staff...
BEST food (Heat, so many choices).
Expensive but WORTH IT!!!

SEE YOU MAY 2012...

Room Tip: If your coming with family of 6 and wants to stay together a corner suite will be the best choice. b...
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  • Stayed May 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 31, 2012

This is my fifth stay at the Edsa Shangri-La. The level of service continues to impress. Had to take an Horizon Room this time, as the hotel had been mostly booked for Chinese New Year. The room didn't seem much different - all rooms are spacious and spotless.
Only one issue during my stay, and that was a room service order that took 90 minutes to arrive; and probably would not have arrived without a second call.
I didn't make use of the Horizon Club or the restaurants because I was working an unusual shift pattern, that meant everywhere was closed by the time I got back to the hotel each night - hence the average Value rating

  • Stayed January 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Edsa Shangri-La

Address: 1 Garden Way | Ortigas Center, Mandaluyong, Luzon 1650, Philippines
Location: Philippines > Luzon > Metro Manila > Mandaluyong
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 hotels in Mandaluyong
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Edsa Shangri-La 5*
Official Description (provided by the hotel):
The Philippines’ foremost deluxe city-resort convention hotel. It offers 632 well-appointed guest rooms and suites, dining choices, and CHI, The Spa. ... more   less 
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Also Known As:
Edsa Shangri-La Hotel Mandaluyong
Edsa Shangri La Mandaluyong

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