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“Worth going back to” 4 of 5 stars
Review of Dusit Thani Manila

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Dusit Thani Manila
4.5 of 5 Hotel   |   Ayala Center, Makati, Luzon 1223, Philippines   |  
Hotel amenities
Ranked #12 of 67 Hotels in Makati
Frankfurt
Contributor
17 reviews 17 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
“Worth going back to”
4 of 5 stars Reviewed February 18, 2010

Was a bit hesitant when my business partners booked me into the Dusit. Last time there several years ago, it was getting somewhat "tired". Now its a different kettle of tea: Nice lobby and rooms have been upgraded. Fantastic breakfast buffet except the coffee is dire. Not even a cappuccino could conceal the poor quality of coffee beans being used.
Staff is very nice although a bit fake being greeted in Thai by Filipinos. What's wrong with "Mabuhay".

Would stay there again next time provided the price is OK.

  • Stayed January 2010, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,027 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (196)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Uitgeest
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 8, 2010

We stayed in this hotel for 5 nights around new years eve 2009/2010. Staff is very friendly and helpful, great atmosphere and perfect location to explore Manila (inlcuding shopping). On new years eve the hotel organized a dinner party for a fixed price. All 4 top restaurants were open in buffet style from 7 - 10 pm. The pool and the connecting and spacious rooms were very much appreciated.

  • Stayed December 2009, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
24 reviews 24 reviews
21 hotel reviews
Reviews in 18 cities Reviews in 18 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed January 19, 2010

Check out the title.. their services is gonna be mind blowing and you will forget that you were actually on a business trip. The moment you enter the hotel, the comfort, warm-nest from the staff -WOW!!

Room was great but for a junior suite i find the decoration was slightly below average. However, the staff of the hotel will make your experience in Dusit Thani Manila to forget about the rest of the thing.

Asked tons of questions upon check in, and the front desk officer were great, helpful and i will never forget the smile on their face even on the day when i gotta leave.

Breakfast has a wide range, however, if you are not too into bread then you might find it boring.

Location of the hotel is good too.. walking distance to SM mall, greenbelt and newly open malls around the area.

Excellent choice for both business and leisure travelers.

  • Stayed January 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Makati, Ph
Senior Contributor
23 reviews 23 reviews
19 hotel reviews
Reviews in 17 cities Reviews in 17 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed January 16, 2010

Stayed for 3 nights, 1 @ deluxe, 2 @ the 16th floor Grand King Suite.
Experienced some lapses on service but hotel quickly rectified and rendered assistance.

The Good:
Location. Within walking distance to other hotels and shopping malls Ayala Center and Greenbelt areas, MRT station.

Housekeeping are prompt and efficient to our needs, even during the late hours. Grand King bathroom amenities are L'Occitane.

Spacious Grand Suite.

Buffet breakfast option, either at Italian Tosca or Intercontinental Basix for the Grand Suite.

Value for money, competitive rates compared to nearby competitors Shangri la, Peninsula and New World.

Reception staff were apologetic for some lapses. Offered to make amends by giving us a free high tea at the Dusit Club Lounge after our check out, we never got a chance to avail for it though we appreciate this very much.

Tried the Benjarong Thai flagship restaurant one night. Not bad, its not (but almost) the same as Bangkok street or Dusit Bangkok fare. Portions are small and pricey since its from the hotel kitchen but its the nearest authentic Thai cuisine available in town.

They checked us in early and gave us a late check out service without extra cost.

Dim lighting toner effects at the rooms.

The Bad:

Grand King Suite was not ready when we checked in. We have to inform them of the fruit platters and the flowers.

The glass windows exteriors at the rooms needs some cleaning.

Room LCD TV has bad picture reception.

Room views are not one of its selling points.

Reception staff at the lobby informed us with a confusing mix of what is included and not included services with our accommodation package. I guess, they got confused since we first checked-in at the deluxe room the 1st night and transferred to the grand suite--still much is expected from a 4-5 star hotel like Dusit. Though our queries were clarified and entertained later on our stay, we missed to avail of some things they have to offer.

Valet service during the morning took quite a long time. Substandard service.

Summary & Verdict:

Though there were lapses, the staff - to their credit, managed to do something about it. They were there to heed our complains. (Good save, they managed to rebound)

I would still recommend this hotel.

Dusit offers competitive price compared to its next door competitors. Value for money.

  • Stayed January 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ottowa
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 15, 2010

I am not often write review for any hotel i stayed before in, I donot have much time from work. But this hotel made my trip increse the impression for this city. Great hotel staff, helpfl and friendly. Good food. Room very clean and spacious. Will be back again.

Stayed December 2009, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guam
Senior Contributor
40 reviews 40 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed January 15, 2010

The Dusit has been our home for every trip to Manila for several years. This newly renovated gem, in what could not be a better location in Makati, is a five star hotel that lives up to its rating. The hotel has been awarded, "best city hotel" in Manila for two years. The rooms are top notch, the service is way beyond expectations from a staff that is so friendly and sincerely wants to please, and restaurants are excellent. The Tosca Restaurant has been designated as have the best wine selection in the city. Located next to SM Makati, Glorietta is a block away, and Greenbelt just a short walk further. Taxis are not necessary for many of the activities you may want to do. We have recommended the hotel to many friends and their experience seems to parallel ours.

  • Stayed January 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taipei
Top Contributor
63 reviews 63 reviews
60 hotel reviews
Reviews in 24 cities Reviews in 24 cities
92 helpful votes 92 helpful votes
4 of 5 stars Reviewed December 5, 2009

Stayed here for one night. The hotel's building is leftover from the 80s (or 70s?), but remodeled inside and out. My room was not ready for me when I arrived, so I had to wait a few hours, despite arriving during check-in time, and making my reservation months ago. Rooms are OK, as was the pool. The toilet in my room had not been properly cleaned--obviously a rush job to get the room ready. The breakfast buffet was very good.

The location was good, and close to many malls, but there are several hotels in this area, and I might check them out next time. Many of the reviews for this hotel have been positive, but I felt a bit let down.

  • Stayed November 2009, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Dusit Thani Manila

Address: Ayala Center, Makati, Luzon 1223, Philippines
Location: Philippines > Luzon > Metro Manila > Makati
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Makati
#7 Business Hotel in Makati
#7 Family Hotel in Makati
#8 Luxury Hotel in Makati
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Dusit Thani Manila 4.5*
Number of rooms: 538
Official Description (provided by the hotel):
Dusit Thani Manila is situated in the heart of the Philippines’ premiere financial district located 25 minutes from the Ninoy Aquino International Airport, 15 minutes away from the country’s major convention centers, right-at-the-doorstep shopping malls and entertainment centers. With 538 guest rooms and suites, 11 meeting and banqueting rooms for up to 1,000 persons, seven bars and restaurants – Basix, Benjarong, Dusit Gourmet, Pool Bar, Lobby Lounge, Tosca and Umu; DFiT Fitness Center and Devarana Spa. ... more   less 
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Also Known As:
Dusit Thani Manila Hotel Makati
Dusit Thani Hotel Manila
Dusit Makati
Manila Dusit Thani Hotel
Dusit Hotel Makati
Dusit Thani Manila Makati, Metro Manila

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