We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Old but comfortable” 4 of 5 stars
Review of Dusit Thani Manila

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save
You added Dusit Thani Manila to your Saves list
Dusit Thani Manila
4.5 of 5 Hotel   |   Ayala Center, Makati, Luzon 1223, Philippines   |  
Hotel amenities
Ranked #18 of 72 Hotels in Makati
Alice Springs
Senior Contributor
34 reviews 34 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
48 helpful votes 48 helpful votes
“Old but comfortable”
4 of 5 stars Reviewed May 7, 2013

I enjoyed a 6 night stay in the Dusit Thani Manila in a Club Suite. The hotel is showing signs of age, there was patched and peeling wall paper in my guest room, as well as the exterior windows being caked with dirt and very unflattering and inefficient recessed lighting. However, the room had comfortable furniture, a nice bed with good linen and pillows, and a large marble bathroom with closet space and a make-up table for my girlfriend.

The staff at the Dusit Thani were very friendly and all of our requests were met quickly and completely. I had no problems with any staff member during my stay.

The new club lounge at the 17th floor penthouse is very nice. The design is excellent, comfortable and professional, with several board rooms and comfortable chairs and sofas offering good views of Makati. There is a reading room with a small library available there. We took breakfast there every morning, which was a small but filling buffet of Western, Filipino, and Asian dishes augmented by a selection of freshly prepared Filipino food like Beef Tapas and Chicken Tocino with eggs prepared to order. Evening cocktails were very nice with a small menu of hot dishes as well as a selection of deserts from the bakery downstairs.

I enjoyed my stay at the Dusit Thani, and it definitely provided the best value of the 5 star hotels in Makati. I agree with many of the other reviewers that the hotel could benefit from a renovation, especially moving from the recessed lighting to something that gives more flattering light to the decor.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danelle P, Public Relations Manager at Dusit Thani Manila, responded to this review, May 8, 2013
Dear Khun Bob C,

We are renowned for our outstanding service and we are highly grateful to our guests who appreciate how we look after them. Thank you very much for your kind words and good feedback about Dusit Thani Manila's service.

We are also delighted to know that you have enjoyed our new Dusit Club Lounge at the 17th floor, its facilities and food offerings. We agree that some of our rooms need renovation. It is in fact underway, starting off with our Club Rooms. It excites us greatly knowing that something new is once again on its way to help serve our guests better.

It would certainly be a pleasure to welcome you and your girlfriend back soon at Dusit Thani Manila.

Kap Khun Ka,

Danelle Palang
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,130 reviews from our community

Traveler rating
    370
    466
    177
    71
    46
See reviews for
191
225
127
382
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (219)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
London, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed May 6, 2013

We stayed one night on a transit to Hong Kong. We had hoped for better considering the reviews. The foyer looks amazing but don't let it fool you! The room we were initially allocated was non smoking - but absolutely stank of smoke. The next room was better but if you put the air con on, again it smelled of smoke. The rooms were both very tired and outdated for the price - certainly not 5 star standard. The bedside lamp in the room still had a sticker on, the uplighter had a broken electricity box attached to it, the bath and shower looked like something out of the 80s and just wasn't clean at all. Definitely more 3* than 5*. We had to get up at 4am for our flight so the worst of it was being woken up at 1am by a bell boy asking to deliver what he thought was our luggage :( Really?!

  • Stayed May 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danelle P, Public Relations Manager at Dusit Thani Manila, responded to this review, May 8, 2013
Dear Khun Lardi75,

We would like to thank you for choosing to stay in Dusit Thani Manila and for taking the time to rate us here. Your feedback is highly appreciated, especially knowing that we have failed to meet your expectations.

We took serious note of your disappointment with several areas of our facilities, most especially the inconvenience caused by the confusion of one of our bellmen. We deeply apologize for this, Khun Lardi75. Please know that we pride ourselves on offering the highest standards of service and accommodation to our guests. We are truly sorry if on this occasion we failed to meet those standards.

After we have launched our new 900sqm. Dusit Club Lounge last month, Club Room renovation is underway. Trust that your concerns are definitely being addressed, with our untiring desire to provide an ultimate guest experience at all times.

We thank you for your patience and understanding in this matter and profoundly hope that we may have another opportunity to restore your confidence in Dusit Thani Manila.

Kap Khun Ka,

Danelle Palang
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Top Contributor
58 reviews 58 reviews
53 hotel reviews
Reviews in 34 cities Reviews in 34 cities
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed May 6, 2013

I stayed at Dusit Thani Hotel in Makati for one day in April. I made the booking at the last minute as my sister made a mistake of my other hotel booking, luckily I was able to get a last minute reservation at Dusit Thani Hotel. The hotel is right across the road to 3 shopping complexes. The hotel room is spacious, clean and nicely decorated. The hotel staffs were so polite and always smiled at me when I laid my eyes on any of them. The surround area is very clean and safe. Being across the road to the shopping complexes makes the stay very convenient. I had the buffet dinner at one of the restaurant at the hotel. Honestly, I had not come across a buffet with such a wide variety of food. So many to choose from, by the time I finished eating, I was simply so very full. I won't hesitate to stay at this place again if I visit Manila in the future.

  • Stayed April 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danelle P, Public Relations Manager at Dusit Thani Manila, responded to this review, May 8, 2013
Dear Khun Elizabeth L,

We take great pride of our food and beverage offerings and it gives us joy knowing you have enjoyed our buffet spread at the Basix All Day Dining Restaurant. This May, Tosca Italian Grill will be joined by its new Italian Chef. If you fancy Italian cuisine, that gives you another delectable reason why you should visit us again soon.

Thank you very much for your kind words and your appreciation for our staff's warmth and service. It will be our sincere pleasure to welcome you back.

Kap Khun Ka,

Danelle Palang
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle
Top Contributor
78 reviews 78 reviews
34 hotel reviews
Reviews in 33 cities Reviews in 33 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed May 2, 2013

This was our second stay here while visiting Manila. We absolutely love this hotel because of its location in Makati, close to all the shops and restaurants. If you know Manila, traffic is a pain. It's all about location, location! Dusit Thani is by far my favorite hotel in Makati/Manila. As soon as you enter the lobby, the scent is as if you are entering a SPA. You are greeted by staff dressed in Thai outfit and they are all so courteous and nice. They have several restaurants in the hotel and my favorite is Tosca. The interior of the hotel is amazing and the rooms also. They have a spa that I love. We also like to the hair salon on site as we can get our hair done even on a random day where we dont have to go anywhere special. This place is like being in heaven on earth from the moment you enter the lobby until the day you depart. I would stay here again anytime.

  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danelle P, Public Relations Manager at Dusit Thani Manila, responded to this review, May 8, 2013
Dear Khun DTravelDiva,

Thank you for your kind words about your recent stay with us here at Dusit Thani Manila. We can't wait to have you back especially so that your favorite restaurant - Tosca Italian Grill will soon have its new Italian Chef this May! The new Glorietta 1 Mall, which is also walking distance from the hotel, has just been opened. Prepare to shop endlessly the next time you visit!

Once again, please accept our appreciation to your continued patronage. We are also in Facebook, twitter and Instagram. Most of the great news and updates are there, too!

Keep travelling with style and a happy smile, DTravelDiva!

Kap Khun Ka,

Danelle Palang
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 28, 2013

Recent two night stay. Price, location and facilities all as you would expect from a 5*. The distinctive feature was a very high level of service and attention to detail.

The facilities are kept well. The pool is on the small side but pleasant. I did not use the spa and other services.

The hotel lobby bar has a good band in the evenings and the buffet lunch and breakfast was well provided and offered with very high levels of service.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danelle P, Public Relations Manager at Dusit Thani Manila, responded to this review, May 2, 2013
Dear Khun J B,

Dusit Thani Manila is founded on a vision that provides a unique journey to all its guests with bespoke service, utmost care and ingenuity. It is such a delight knowing you were very pleased with your recent stay with us. With the new Dusit Club Lounge, an entire floor of exclusivity and a more exciting Club experience await you. It would certainly be a pleasure to welcome you back soon.

Kap Khun Ka,

Danelle Palang
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
36 reviews 36 reviews
25 hotel reviews
Reviews in 22 cities Reviews in 22 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed April 26, 2013

The main lobby of the hotel is quite impressive. However the bedrooms we stayed in somehow smelt mouldy, also the bathroom is not really up to a 4 or 5 star category. Buffet breakfast at this hotel is quite good with so much variety of food to choose from. Prior to our arrival I enquired about a shuttle service from the airport and was quoted a certain price which almost doubled up when we finally paid the bill.

Room Tip: Avoid rooms on the south side as there was a building construction going on directly opposite our wi...
See more room tips
  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danelle P, Public Relations Manager at Dusit Thani Manila, responded to this review, May 2, 2013
Dear Khun Lovenorfolk102,

We would like to thank you for choosing to stay in Dusit Thani Manila and for taking the time to rate us here. Your feedback is certainly appreciated.

This year is very promising to us, with new projects, including room renovations and new dining concepts, in the pipeline. Trust that we are always on the lookout for development that can help us serve you and all our guests better and grander every step of the way.

We're happy to know that you have enjoyed our buffet breakfast offerings at Basix. We are renowned for our specialty restaurants. They are a must-try in your next visit.

Thank you once again. We look forward to welcome you back here at Dusit Thani Manila.

Kap Khun Ka,

Danelle Palang
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lugano, Switzerland
Senior Contributor
35 reviews 35 reviews
27 hotel reviews
Reviews in 27 cities Reviews in 27 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed April 24, 2013

After holiday in Boracay we always stay for one night in Dusit Manila because it is very near to SM Shopping and it is good to relax before flying home. I love Dusit Thani Hotel because the staff is so nice and helpful, the breakfast is fantastic and they have a nice Swimmingpool aerea. I am always very happy to stay there. The only thing this time we book with Agoda and our room we got was a little old, normaly I book to Dusit directly.

Room Tip: All the rooms are in a good position
See more room tips
  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danelle P, Public Relations Manager at Dusit Thani Manila, responded to this review, May 1, 2013
Dear Khun Boracayvilla,

It always brings us great joy knowing that our guests leave with fond memories of their stay at Dusit Thani Manila. Thank you for always supporting us. We continue to improve our product and service to ensure our guests are given a pleasant stay at all times. We hope you also got to experience the new Dusit club Lounge located at the 17th floor of the hotel in your last stay with us. It is our most recent pride. And yes, Best Available Rates are available in our website for great deals and offerings.

Thank you once again. We anticipate your return in the near future and we look forward to be of service to you again.

Kap Khun Ka,

Danelle Palang
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Dusit Thani Manila? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Dusit Thani Manila

Address: Ayala Center, Makati, Luzon 1223, Philippines
Location: Philippines > Luzon > Metro Manila > Makati
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Makati
#9 Family Hotel in Makati
#10 Luxury Hotel in Makati
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Dusit Thani Manila 4.5*
Number of rooms: 538
Official Description (provided by the hotel):
Dusit Thani Manila is situated in the heart of the Philippines’ premiere financial district located 25 minutes from the Ninoy Aquino International Airport, 15 minutes away from the country’s major convention centers, right-at-the-doorstep shopping malls and entertainment centers. With 538 guest rooms and suites, 11 meeting and banqueting rooms for up to 1,000 persons, seven bars and restaurants – Basix, Benjarong, Dusit Gourmet, Pool Bar, Lobby Lounge, Tosca and Umu; DFiT Fitness Center and Devarana Spa. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Agoda, Expedia, Orbitz, Booking.com, Cheap Tickets, Hotels.com, Splendia, Hotel.de, getaroom.com and Priceline so you can book your Dusit Thani Manila reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Dusit Thani Manila Hotel Makati
Dusit Thani Hotel Manila
Dusit Makati
Manila Dusit Thani Hotel
Dusit Hotel Makati
Dusit Thani Manila Makati, Metro Manila

Owners: What's your side of the story?

If you own or manage Dusit Thani Manila, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.