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“Hotel fine but don't stay at Makati” 4 of 5 stars
Review of Berjaya Makati Hotel - Philippines

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Berjaya Makati Hotel - Philippines
3.0 of 5 Hotel   |   7835 Makati Avenue, Corner Eduque Street, Makati, Luzon 1209, Philippines (Formerly Berjaya Manila Hotel)   |  
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Ranked #35 of 72 Hotels in Makati
Bundaberg, Australia
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
“Hotel fine but don't stay at Makati”
4 of 5 stars Reviewed July 10, 2014

The hotel was fine but staying at Makati was useless. We really didn't go sightseeing as it took so long to get anywhere. It took us 11/2 hours to get to the hotel from the airport. I think is should have been about 15 minutes. We should have stayed actually in Manilla. Sadly I believe this is affecting tourism in the Phillipines. I would like to say otherwise as the hotel facilities were fine & the staff were helpful.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NorazmanC, General Manager at Berjaya Makati Hotel - Philippines, responded to this review, July 11, 2014
Dear Valued Guest,

Thank you for taking time to write about your great stay with us. I am delighted to hear that you enjoy with our hotel facilities and complementing our staff helpfulness

Thank you.

Sincerely yours,

Norazman Chung
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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620 reviews from our community

Traveler rating
    81
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    72
    25
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39
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81
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Any
English first
Warrington, United Kingdom
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed July 8, 2014

I been there last december for 2 days for a business trip,the place of the hotel great in the heart of makati next to many shipping molls and some restaurant next road
the hotel itself clean and the room very stunning.

  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NorazmanC, General Manager at Berjaya Makati Hotel - Philippines, responded to this review, July 9, 2014
Dear Valued Guest,

Thank you for taking the time to write a review here at trip advisor regarding your wonderful stay here in our hotel.

I sincerely thank you for the kind words and the good comments about our hotel that made your stay memorable and enjoyable.

We are so happy you enjoyed your stay and look forward to welcoming you back at your next visit. Wish you the best in your business and personal endeavors.

Thank you.

Sincerely yours,

Norazman Chung
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manila, Philippines
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed May 31, 2014

Everything is so-so. The check-in process was not that commendable and you could easily feel and notice that the staff are not that much warm and welcoming.

The hotel is located within, I must say, the red light district of Makati. If you are going to stay with your kids, this hotel should not be on your list.

Though the refurbished room that I stayed in was decent enough for the price. Bathroom is clean. However, the drainage on our room's shower area really sucks big time. Even on the sink!

Room Tip: Make sure you stay on the refurbished ones
See more room tips
  • Stayed May 2014, traveled with friends
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NorazmanC, General Manager at Berjaya Makati Hotel - Philippines, responded to this review, June 1, 2014
Dear Valued Guest,

Thank you for taking your time to write a review here at trip advisor regarding your stay here in our hotel.

We do appreciate hearing from our customers, as their comments are vital for us to continue improving our services.

The problems that you mentioned have been brought to the attention of our related department. I understand your frustration. We are committed to you our valued guests, and are taking immediate corrective steps to regain your confidence in us.

Thank you again, for your honest feedback, our apologies again and we hope to have the pleasure of welcoming you back here in our hotel to replace the negative impression with a more positive one.

Thank you.

Sincerely yours,
Norazman Chung
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 25, 2014

this is my second time to stay in this great hotel which i already call it home.

everything went perfect starting from the fast check-in,,, to the great staff and front desk,,,to the great live band at the lobby and the great choice of food from the restaurant with the best cocktails from the bar. ended by the fast check-out

the only thing that i did not like is the wifi in the room... even that my room was the executive!!!!

finally,,, i recommend berjaya again and again....many thanks to the staff and the management

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NorazmanC, General Manager at Berjaya Makati Hotel - Philippines, responded to this review, May 26, 2014
Dear Valued Guest,

Thank you for taking the time to write your comments about our hotel here in trip advisor. We do appreciate hearing from our customers, as their comments are vital for us to continue improving our services.

I sincerely thank you for the kind words and the good comments that made your stay memorable and enjoyable. Comments like this continue to inspire us to do better in servicing our guests and clients.

Rest assured that the compliments will be extended to the people who helped to creating memorable total experiences to your stay.

The problems that you mentioned have been brought to the attention of our related department. I understand your frustration, and I sincerely apologize for any inconvenience it had caused you.

We are so happy you enjoyed your stay and look forward to welcoming you back on your next visit and wish you the best in your business and personal endeavors.

Thank you.

Sincerely yours,

Norazman Chung
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 22, 2014

As hotels go the berjaya is a very good standard .,rooms are clean and tidy bathrooms although not luxery class are clean . This hotel has entertainment in the lobby in the evening where the musicians are top qualty and if your a wine drinker the house wine is drinkable ,cost per night is about 5000 pecos which for makati so not bad

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NorazmanC, General Manager at Berjaya Makati Hotel - Philippines, responded to this review, May 23, 2014
Dear Valued Guest,

Thank you for taking the time to write a review here at trip advisor regarding your wonderful stay here in our hotel.

I sincerely thank you for the kind words and good comments about our hotel have very good standard, clean room, tidy bathroom and every evening musicians are top quality that made your stay memorable and value for money.

We are so happy you enjoyed your stay and look forward to welcoming you back on your next visit, wish you the best in your business and personal endeavors.

Thank you.

Sincerely yours,

Norazman Chung
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wollongong, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 14, 2014

I love the place the rooms are great the staff is friendly I was there in February 20 days and then in march for 20 days and I back in april both my wife to be had a great time there the breakfast was just great the live bands every night is the best thanks for a great stay

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NorazmanC, General Manager at Berjaya Makati Hotel - Philippines, responded to this review, May 14, 2014
Dear Valued Guest,

Thank you for taking the time to write a review here at trip advisor regarding your wonderful stay here in our hotel.

I sincerely thank you for the kind words and good comments about great room, friendly staff, great breakfast and best live band every night that made your stay memorable and enjoyable.

We are so happy you enjoyed your stay and look forward to welcoming you back on your next visit, wish you the best in your business and personal endeavors.

Thank you.

Sincerely yours,

Norazman Chung
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed May 13, 2014

I've stayed at this hotel a number of times,as the rates are usually quite competitive. It's about a 20 minute walk to Greenbelt Mall, which is fine as long as it's not raining and the traffic can sometimes make a taxi ride 10-20 minutes anyway.

There is a smaller mall near the hotel with some bars, cafes, etc and the immediate area nearby has been coming up in the last few years.

At night there are some sketchy people in the area but nothing you won't see in any other major city in the US or city in the Philippines.

I rate it average just because of a few little things...the internet is wildly inconsistent and can't really be depended upon, but overall for the price it's pretty good.

Room Tip: Higher floor facing Pasig has more to see.
See more room tips
  • Stayed December 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NorazmanC, General Manager at Berjaya Makati Hotel - Philippines, responded to this review, May 14, 2014
Dear Valued Guest,

Thank you for taking the time to write a review here at trip advisor regarding your stay here in our hotel.

The minor problems that you mentioned have been brought to the attention of our related department. We are committed to you our valued guests and are taking immediate corrective steps.

I sincerely thank you for the kind words and the good comments about our hotel that made your stay memorable.

We are looking forward to your next visit and wish you the best in your business and personal endeavors.

Thank you.

Sincerely yours,

Norazman Chung
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Berjaya Makati Hotel - Philippines

Address: 7835 Makati Avenue, Corner Eduque Street, Makati, Luzon 1209, Philippines (Formerly Berjaya Manila Hotel)
Phone Number:
Location: Philippines > Luzon > Metro Manila > Makati
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #35 of 72 Hotels in Makati
Price Range (Based on Average Rates): $
Hotel Class:3 star — Berjaya Makati Hotel - Philippines 3*
Number of rooms: 212
Official Description (provided by the hotel):
Conveniently tucked away in the verdant city of Makati, Berjaya Makati Hotel sets in the hub of urban wealth showcasing abundance of West and East culture. Setting itself apart from the others, the hotel not only gives easy accessibility to shopping malls but also to business trading in Manila. BERJAYA MAKATI HOTEL OPENS 3 NEW EXECUTIVE FLOORS. Berjaya Makati Hotel continues to offer its guests only the best hotel experience with the opening of three more floors boasting of 33 deluxe-level rooms.From having 179 rooms, the hotel will now have a total of 212 rooms with the opening of three new floors in July. Berjaya Makati Hotel, one of the recent players in Makati City’s bustling hotel industry which is currently enjoying robust growth and a steady influx of guests, now gives more options to visitors who are more discriminating with their choices.The new rooms, located on the 23rd, 24th and 25th floors of Berjaya Makati Hotel, have complete amenities at par with accommodations in pricier hotels. With the recent addition of 33 premium accommodation options, Berjaya Makati Hotel intensifies its mission of providing only the best to its guests, in line with the global hotel chain’s tradition of giving memorable experiences worth coming back to. ... more   less 
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Also Known As:
Best Western Manila
Manila Best Western
Best Western Makati
Makati Best Western
Berjaya Makati Hotel - Philippines Metro Manila

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