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“It was a nice stay.” 4 of 5 stars
Review of Berjaya Makati Hotel - Philippines

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Berjaya Makati Hotel - Philippines
3.0 of 5 Hotel   |   7835 Makati Avenue, Corner Eduque Street, Makati, Luzon 1209, Philippines (Formerly Berjaya Manila Hotel)   |  
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Hotel amenities
Ranked #31 of 67 Hotels in Makati
Hungary
Senior Contributor
42 reviews 42 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
36 helpful votes 36 helpful votes
“It was a nice stay.”
4 of 5 stars Reviewed September 10, 2013

We had a big nice room. It was cozy and clean. Although the carpet was like a bit dirty coz I always had to wash daughters feet it gets all dirty black hehe anyway the staff were very nice to us, and very professional, very friendly.

Room Tip: Try to ask for rooms on a higher floor to get a better city view.
See more room tips
  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NorazmanC, General Manager at Berjaya Makati Hotel - Philippines, responded to this review, September 11, 2013
Dear Valued Guest,

Thank you for taking the time to write a review here at trip advisor regarding your nice stay here in our hotel. I sincerely thank you for the kind words and the good comments that made your stay memorable and enjoyable.

We are looking forward to your next visit and wish you the best in your business and personal endeavors.

Thank you.

Sincerely yours,

Norazman Chung
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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578 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
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English first
Calgary, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed September 4, 2013

I stay in that hotel for 27 days,the hotel was okay,to me its really a 3 stars,not too fancy but okay,i like that place because they have a music band every evening and its really safe,the location is great,on makati avenue,the restaurant is good but a bit expensive i think,you can have cheaper for a 2 minutes walk...personaly i am going back to philippines soon and i already book to that place again,i was satified of my stay

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NorazmanC, General Manager at Berjaya Makati Hotel - Philippines, responded to this review, September 5, 2013
Dear Valued Guest,

Thank you for sharing your experience at our Hotel during your recent 27days of staying. Appreciate your comments about the great location, good restaurant and nice music band every evening.

We are so happy you enjoyed your stay and look forward to welcoming you back on your next visit and wish you the best in your business and personal endeavors.

Thank you.

Sincerely yours,

Norazman Chung
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
makati
1 review
2 of 5 stars Reviewed September 3, 2013

1. receptionist's customer service sucks
2. they don't know what they are doing.
3. even the guys who are opening the door sucks!
4. no one entertain my colleagues when they arrive at the hotel.
5. no available rooms for us when we arrive
6. room smell stinks
7. buffet breakfast sucks.

Room Tip: if you wanna stay in this hotel, better contact April Ang instead of talking to customer service or...
See more room tips
  • Stayed September 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NorazmanC, General Manager at Berjaya Makati Hotel - Philippines, responded to this review, September 4, 2013
Dear Valued Guest,

Thank you for taking your time to write a comment about our hotel here in the trip advisor.

We do appreciate hearing from our customers, as their comments are vital for us to continue improving our services.

Our apologies for the inconvenience you went through during your stay. We sincerely hope that you would reconsider and give the hotel another chance to change whatever negative impression you may have. I would also like to personally meet you and extend our apology

Once again, thank you very much for your valuable comments. We will seriously look into your concerns and take the necessary actions to correct them.

Thank you.

Sincerely yours,

Norazman Chung
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed September 3, 2013 via mobile

Responsive service,good room,clean,strategic location. If you prefer to stay in hotel around Makati CBD area, Berjaya could be one of the choices. Affordable price and satisfied service. Many resto selections around, easy to get jeepney/taxi

  • Stayed September 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NorazmanC, General Manager at Berjaya Makati Hotel - Philippines, responded to this review, September 4, 2013
Dear Valued Guest,

Appreciate that you posted a review here at Trip Advisor complimenting the location, cleanliness and responsive good service of our Hotel.

We are looking forward to your next visit and wish you the best to your business and personal endeavors.

Thank you.

Sincerely yours,

Norazman Chung
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cebu City, Cebu City, Philippines
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 23, 2013

Generally, the hotel has gracious staff. The lobby's ambiance is such an Oriental classic. The room is very comfy and it offers stunning views of the metro skyline.

The only downside of this hotel is the traffic congestion. It's absolutely a nightmare!

  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NorazmanC, General Manager at Berjaya Makati Hotel - Philippines, responded to this review, August 24, 2013
Dear Valued Guest,

Thank you for taking the time to write a review here at trip advisor regarding your wonderful stay here in our hotel.

I sincerely thank you for the kind words and good comments about our staff that made your stay memorable and enjoyable.

We are so happy you enjoyed your stay and look forward to welcoming you back on your next visit and wish you the best in your business and personal endeavors.

Thank you.

Sincerely yours,

Norazman Chung
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuta, Indonesia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 22, 2013

Stayed there 28 July-01 Aug 2013, I enjoyed staying there, the staff are very friendly and helpful, location is close to restaurants, supermarket. When I arrived on Sunday there's a Night BBQ Market only 3 minutes walk from the hotel. That was nice

The most impressive is the transport. I booked transport from the hotel and I had the best driver ever : Larry. He's nice, humorous and knows all places and the most important thing is I felt really safe.

The internet was not the best, the breakfast was so-so. I only had breakfast once there as I have to leave very early in the morning.

All in all, I wouldn't mind go back to Berjaya Makati Hotel again.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NorazmanC, General Manager at Berjaya Makati Hotel - Philippines, responded to this review, August 23, 2013
Dear Valued Guest,

Appreciate that you posted a review here at Trip Advisor regarding your wonderful stay here in our hotel.

I sincerely thank you for the kind words and the good comments about the great location and staffs friendliness of our hotel that made your stay memorable and enjoyable.

We are looking forward to your next visit and wish you the best to your business and personal endeavors.

Thank you.

Sincerely yours,

Norazman Chung
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wichita, Kansas
1 review
5 of 5 stars Reviewed August 20, 2013

I'm Lucky to be an American Citizen Born in Kenya. I came here to meet with a lady I met online and have been talking for over a year on Skype. When the taxi pulled by the Hotel Entrance on my arrival day, a staff from Berjaya Rushed to open the Taxi door and another one was there ready to carry by bags to my room. The check in was very pleasant and I can say I never felt so much warm welcome in a hotel before in my entire life. The rooms are nice especially compared to the modest price I paid online. During my entire stay, I had a sustained VIP feeling due to staff opening the doors and holding the elevator for me and calling me sir as they placed their arms on their heart accompanied by a modest bow. I stayed in 15th floor and my room , bed, bathroom was always made promptly by staff that is very jovial and appears jovial at doing anything to make my stay better. The room service and food was very good. My crowning moment was when I we had a visitor and room service delivered free complimentary fruits just to help entertain my guest. The timing of this was so personalized to me for such a big hotel that my eyes welled up with gratefulness. I would never want to stay anywhere else and this hotel makes me want to return to Philippines so bad because I have never experienced such hospitality before. I would recommend this Hotel to my family and friends. My wish is one day I will return to Philippines and stay at this Hotel again.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NorazmanC, General Manager at Berjaya Makati Hotel - Philippines, responded to this review, August 21, 2013
Dear Valued Guest,

Thank you for taking the time to write a review here at tripadvisor regarding your wonderful stay here in our hotel. I sincerely thank you for the kind words and the good comments that made your stay memorable and enjoyable.

Comments like this continue to inspire us to do better in servicing our guests and clients. Rest assured that the compliments will be extended the people who helped to creating memorable total experiences to your stay.

We are so happy you enjoyed your stay and look forward to welcoming you back on your next visit and wish you the best in your business and personal endeavors.

Thank you.

Sincerely yours,

Norazman Chung
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Berjaya Makati Hotel - Philippines

Address: 7835 Makati Avenue, Corner Eduque Street, Makati, Luzon 1209, Philippines (Formerly Berjaya Manila Hotel)
Phone Number:
Location: Philippines > Luzon > Metro Manila > Makati
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #31 of 67 Hotels in Makati
Price Range (Based on Average Rates): $
Hotel Class:3 star — Berjaya Makati Hotel - Philippines 3*
Number of rooms: 212
Official Description (provided by the hotel):
Conveniently tucked away in the verdant city of Makati, Berjaya Makati Hotel sets in the hub of urban wealth showcasing abundance of West and East culture. Setting itself apart from the others, the hotel not only gives easy accessibility to shopping malls but also to business trading in Manila. BERJAYA MAKATI HOTEL OPENS 3 NEW EXECUTIVE FLOORS. Berjaya Makati Hotel continues to offer its guests only the best hotel experience with the opening of three more floors boasting of 33 deluxe-level rooms.From having 179 rooms, the hotel will now have a total of 212 rooms with the opening of three new floors in July. Berjaya Makati Hotel, one of the recent players in Makati City’s bustling hotel industry which is currently enjoying robust growth and a steady influx of guests, now gives more options to visitors who are more discriminating with their choices.The new rooms, located on the 23rd, 24th and 25th floors of Berjaya Makati Hotel, have complete amenities at par with accommodations in pricier hotels. With the recent addition of 33 premium accommodation options, Berjaya Makati Hotel intensifies its mission of providing only the best to its guests, in line with the global hotel chain’s tradition of giving memorable experiences worth coming back to. ... more   less 
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Also Known As:
Best Western Manila
Manila Best Western
Best Western Makati
Makati Best Western
Berjaya Makati Hotel - Philippines Metro Manila

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