We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great Hotel - Traffic is really bad.” 4 of 5 stars
Review of Berjaya Makati Hotel - Philippines

Save Saved
You added Berjaya Makati Hotel - Philippines to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Berjaya Makati Hotel - Philippines
3.0 of 5 Hotel   |   7835 Makati Avenue, Corner Eduque Street, Makati, Luzon 1209, Philippines (Formerly Berjaya Manila Hotel)   |  
Hotel website
  |  
  |  
  |  
Hotel amenities
Special Offer
PHP2066.00++
Ranked #28 of 65 Hotels in Makati
Cebu City, Cebu City, Philippines
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Great Hotel - Traffic is really bad.”
4 of 5 stars Reviewed August 23, 2013

Generally, the hotel has gracious staff. The lobby's ambiance is such an Oriental classic. The room is very comfy and it offers stunning views of the metro skyline.

The only downside of this hotel is the traffic congestion. It's absolutely a nightmare!

  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NorazmanC, General Manager at Berjaya Makati Hotel - Philippines, responded to this review, August 24, 2013
Dear Valued Guest,

Thank you for taking the time to write a review here at trip advisor regarding your wonderful stay here in our hotel.

I sincerely thank you for the kind words and good comments about our staff that made your stay memorable and enjoyable.

We are so happy you enjoyed your stay and look forward to welcoming you back on your next visit and wish you the best in your business and personal endeavors.

Thank you.

Sincerely yours,

Norazman Chung
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

563 reviews from our community

Traveler rating
    74
    240
    164
    62
    23
See reviews for
25
62
65
69
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Any
English first
Kuta, Indonesia
1 review
4 of 5 stars Reviewed August 22, 2013

Stayed there 28 July-01 Aug 2013, I enjoyed staying there, the staff are very friendly and helpful, location is close to restaurants, supermarket. When I arrived on Sunday there's a Night BBQ Market only 3 minutes walk from the hotel. That was nice

The most impressive is the transport. I booked transport from the hotel and I had the best driver ever : Larry. He's nice, humorous and knows all places and the most important thing is I felt really safe.

The internet was not the best, the breakfast was so-so. I only had breakfast once there as I have to leave very early in the morning.

All in all, I wouldn't mind go back to Berjaya Makati Hotel again.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NorazmanC, General Manager at Berjaya Makati Hotel - Philippines, responded to this review, August 23, 2013
Dear Valued Guest,

Appreciate that you posted a review here at Trip Advisor regarding your wonderful stay here in our hotel.

I sincerely thank you for the kind words and the good comments about the great location and staffs friendliness of our hotel that made your stay memorable and enjoyable.

We are looking forward to your next visit and wish you the best to your business and personal endeavors.

Thank you.

Sincerely yours,

Norazman Chung
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wichita, Kansas
1 review
5 of 5 stars Reviewed August 20, 2013

I'm Lucky to be an American Citizen Born in Kenya. I came here to meet with a lady I met online and have been talking for over a year on Skype. When the taxi pulled by the Hotel Entrance on my arrival day, a staff from Berjaya Rushed to open the Taxi door and another one was there ready to carry by bags to my room. The check in was very pleasant and I can say I never felt so much warm welcome in a hotel before in my entire life. The rooms are nice especially compared to the modest price I paid online. During my entire stay, I had a sustained VIP feeling due to staff opening the doors and holding the elevator for me and calling me sir as they placed their arms on their heart accompanied by a modest bow. I stayed in 15th floor and my room , bed, bathroom was always made promptly by staff that is very jovial and appears jovial at doing anything to make my stay better. The room service and food was very good. My crowning moment was when I we had a visitor and room service delivered free complimentary fruits just to help entertain my guest. The timing of this was so personalized to me for such a big hotel that my eyes welled up with gratefulness. I would never want to stay anywhere else and this hotel makes me want to return to Philippines so bad because I have never experienced such hospitality before. I would recommend this Hotel to my family and friends. My wish is one day I will return to Philippines and stay at this Hotel again.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NorazmanC, General Manager at Berjaya Makati Hotel - Philippines, responded to this review, August 21, 2013
Dear Valued Guest,

Thank you for taking the time to write a review here at tripadvisor regarding your wonderful stay here in our hotel. I sincerely thank you for the kind words and the good comments that made your stay memorable and enjoyable.

Comments like this continue to inspire us to do better in servicing our guests and clients. Rest assured that the compliments will be extended the people who helped to creating memorable total experiences to your stay.

We are so happy you enjoyed your stay and look forward to welcoming you back on your next visit and wish you the best in your business and personal endeavors.

Thank you.

Sincerely yours,

Norazman Chung
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
64 reviews 64 reviews
37 hotel reviews
Reviews in 38 cities Reviews in 38 cities
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed August 18, 2013

The hotel is in a good location for the Makati business district, and is on the lower limits of my acceptability scale, period. You get what you pay for, being self employed I don't have the budget for the Four Seasons.

Rooms are badly in need of refurbishment (and I'm talking about the refurbished rooms), hotel food is forgettable (buffet breakfast lousy and over-priced, supermarket on adjacent square a much better option), but the bed is clean and the price/location combination makes it hard to beat if you wish to avoid being stuck in traffic for 2-3 hours each day.

Internet connection is absolutely lousy, don't expect to be able to use skype or other software needing broadband. Lucky if all emails download. Worst time are evenings when all rooms are occupied.

Room Tip: The "de-luxe" rooms are the ones that have been re-furbished sometime in the last decade...
See more room tips
  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NorazmanC, General Manager at Berjaya Makati Hotel - Philippines, responded to this review, August 19, 2013
Dear Valued Guest,

Thank you for taking the time to write your comments about our hotel here in tripadvisor.

Very much appreciate your comments about the great location of our hotel and great value for money.

As for the other comment that you mentioned have been brought to the attention of our related department. We are committed to you our valued guests and are taking corrective steps.

Thank you again, for your honest feedback, our apologies again and we hope to have the pleasure of welcoming you back here in our hotel to replace the negative impression with a more positive one.
.
Thank you.

Sincerely yours,

Norazman Chung
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Top Contributor
76 reviews 76 reviews
49 hotel reviews
Reviews in 26 cities Reviews in 26 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed August 18, 2013

I hv stayed heresy times. This time was a bad experience. The room was infested with bedbugs. I was bitten all over my back!! Made a complain and they upgraded me to another bigger room which I appreciate. However, the room was dated and pretty bare. It smell musky and mosquitoes all over. Ants were found around the table. Staff sorted this out by spraying insecticide and odor control upon my request promptly.
I think the hotel is slowly upgrading and renovating the rooms. But I would suggest that they should replace the bath towels as they were worn and thin!! Small upgrading will help to retain regular guests so they feel worth staying again. Having said that the staff were courteous and friendly.

  • Stayed August 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NorazmanC, General Manager at Berjaya Makati Hotel - Philippines, responded to this review, August 19, 2013
Dear Valued Guest,

Thank you for taking the time to write your comments about our hotel here in trip advisor.

We do appreciate hearing from our customers, as their comments are vital for us to continue improving our services.

The problems that you mentioned have been brought to the attention of our related department. I understand your frustration, and I sincerely apologize for any inconvenience it had caused you.

As for your info we already started to replace all bath towels in the room.

We are committed to you our valued guests, and are taking immediate corrective steps to regain your confidence in us.

Thank you again, for your honest feedback, our apologies again and we hope to have the pleasure of welcoming you back here in our hotel to replace the negative impression with a more positive one.

Thank you.

Sincerely yours,

Norazman Chung
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melaka, Malaysia
Top Contributor
50 reviews 50 reviews
22 hotel reviews
Reviews in 18 cities Reviews in 18 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed August 17, 2013

Since we are Berjaya Vacation Club member, Berjaya Hotel will always be our first choice~ Read about the good and bad of this hotel, but still, who cares. Arrived at the hotel with (pre-booked from Kuala Lumpur Berjaya Office) airport pick-up service. Hotel rooms are good. Parents got the king size bed room (level 16), big room, 2 big wardrobe, big bed; my brother & I got the twin room (level 17), a lil smaller compared to the king's but still OK. Location is just great, SM Market with Hooters bar is just nearby, lotsa Korean related shops is just stepss away (one good Korean BBQ restaurant - Dona Dona next door), fast food chains along the street, etc. Love the smile + greet + service of the hotel crew, just, the reception area personnel, should smile, at least, it comforts customers a lil, even when there's problem/matters =.=

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NorazmanC, General Manager at Berjaya Makati Hotel - Philippines, responded to this review, August 19, 2013
Dear Valued Guest,

Thank you for taking the time to write your comments about our hotel here in tripadvisor. We do appreciate hearing from our customers, as their comments are vital for us to continue improving our services.

Very much appreciate your comments about the good hotel room and great location of our hotel

The problems that you mentioned have been brought to the attention of our Front Office Department and action will be taken. I sincerely apologize for any inconvenience it has caused you.

We are so happy you enjoyed your stay and look forward to welcoming you back on your next visit and wish you the best in your business and personal endeavors.

Thank you.

Sincerely yours,

Norazman Chung
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jio
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 14, 2013

My wife and I with 2 other friends stayed at this Hotel and was impressed with their room setting and overall service levels. The hotel is conveniently located in the Makati city and there are number of good eating places around the hotel. You can also find a number of money exchanges around as well.
The city center and the massive malls (Gloriata?) is around 10 minute taxi ride.
I would stay here for sure.

  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NorazmanC, General Manager at Berjaya Makati Hotel - Philippines, responded to this review, August 14, 2013
Dear Valued Guest,

Thank you for taking the time to write a review here at tripadvisor regarding your wonderful stay here in our hotel. I sincerely thank you for the kind words and the good comments that made your stay memorable and enjoyable.

We are look forward to welcoming you back on your next visit and wish you the best in your business and personal endeavors.

Thank you.

Sincerely yours,

Norazman Chung
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Berjaya Makati Hotel - Philippines? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Berjaya Makati Hotel - Philippines

Address: 7835 Makati Avenue, Corner Eduque Street, Makati, Luzon 1209, Philippines (Formerly Berjaya Manila Hotel)
Phone Number:
Location: Philippines > Luzon > Metro Manila > Makati
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #28 of 65 Hotels in Makati
Price Range (Based on Average Rates): $
Hotel Class:3 star — Berjaya Makati Hotel - Philippines 3*
Official Description (provided by the hotel):
Conveniently tucked away in the verdant city of Makati, Berjaya Makati Hotel sets in the hub of urban wealth showcasing abundance of West and East culture. Setting itself apart from the others, the hotel not only gives easy accessibility to shopping malls but also to business trading in Manila. BERJAYA MAKATI HOTEL OPENS 3 NEW EXECUTIVE FLOORS. Berjaya Makati Hotel continues to offer its guests only the best hotel experience with the opening of three more floors boasting of 33 deluxe-level rooms.From having 179 rooms, the hotel will now have a total of 212 rooms with the opening of three new floors in July. Berjaya Makati Hotel, one of the recent players in Makati City’s bustling hotel industry which is currently enjoying robust growth and a steady influx of guests, now gives more options to visitors who are more discriminating with their choices.The new rooms, located on the 23rd, 24th and 25th floors of Berjaya Makati Hotel, have complete amenities at par with accommodations in pricier hotels. With the recent addition of 33 premium accommodation options, Berjaya Makati Hotel intensifies its mission of providing only the best to its guests, in line with the global hotel chain’s tradition of giving memorable experiences worth coming back to. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Orbitz, Expedia, Booking.com, Priceline, Cheap Tickets, Hotels.com, Tingo, HotelsClick, Agoda, HotelTravel.com, Odigeo, Otel and Venere so you can book your Berjaya Makati Hotel - Philippines reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Manila
Manila Best Western
Best Western Makati
Makati Best Western
Berjaya Makati Hotel - Philippines Metro Manila

Owners: What's your side of the story?

If you own or manage Berjaya Makati Hotel - Philippines, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.