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“good service pleasant stay” 5 of 5 stars
Review of Greenstone Serviced Residences Makati

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Greenstone Serviced Residences Makati
4.0 of 5 Hotel   |   HV Dela Costa corner LP Leviste Street | Salcedo Village, Makati, Luzon 1227, Philippines (Formerly Somerset Service Residence Salcedo)   |  
Hotel amenities
Ranked #20 of 62 hotels in Makati
San Fernando, Philippines
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
“good service pleasant stay”
5 of 5 stars Reviewed April 12, 2013

i stayed in a recently renovated studio unit. its very big around 40-50 sqm. my unit had a 32 inch samsung led tv. the room has a simple setup with stove microwave and ref and cooking utenils. they clean everyday so i cant complain. the staff are eager to help with any need you may have. breakfast tasted good and also their room service i ordered tapa and sinigang. will surely stay here again. 10 min walk to greenbelt. near ayala triangle which has some restaurants and on sat in the morning their is a weekend market one block away called the salcedo market

  • Stayed April 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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80 people have reviewed this hotel

Traveler rating
    15
    37
    16
    8
    4
See reviews for
9
4
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • Italian first
  • Japanese first
  • Korean first
  • Any
English first
Davao City, Philippines
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed March 25, 2013 via mobile

For our 2012 Christmas Party, our company travel agency booked us in Greenstone. Since we were required to report at the office upon arrival , we just left all our baggages in the lobby. They took care of our luggage and we were surprised by upgrading us to executive 2 bedroom suite instead of the studio(due to unavailability of rooms) at the same price. Very nice room, spacious living room, 2 grand comfort rooms, 2 beds. It was service at its finest. Breakfast buffet was simple but i love it.
One of the thing i love about them were the nice toiletries they generously refill every day.
I can't wait to be back next week!;)

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed March 15, 2013

The place is situated in good location. But the service is lousy. I could not get hot water to work for a very long time. I had to call three different numbers. The rooms are just ok. NOT the best. They are very old and the water does not come well in bathroom and stuff. It has to be renovated for sure. The breakfast is fine.....just the room maintenance and it is very old.

Room Tip: Check all the bathrooms and make sure you are getting everything working and it is fine before you t...
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  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 8, 2013

Have stayed in this hotel at least 30 nights, on different trip, its my preferred hotel in Manila
The hotel is centrally located in Makati, walking distance to most of the office in the area, walking distance to Greenbelt 3 for any shopping you might be interested in, and walking distance to P Burgos street which has many bars , wifi was good,

The service was good, and you could see the staff putting in effort to make your stay as comfortable as possible

Breakfast served is great and has good variety

Room Tip: There are only two lifts in this 30 storey hotel, and these lifts are used as service lift too, so s...
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  • Stayed May 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
26 reviews 26 reviews
21 hotel reviews
Reviews in 18 cities Reviews in 18 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed February 25, 2013 via mobile

The hotel is in the center if the Makati Business District and has all the conveniences of home. Each unit has its own kitchen, dining area and is furnished. This is a good option for long staying guests who would opt for the amenities instead of staying in a hotel and not be able to do your own cooking. If cooking is not your style, restaurants abound the area. It's a good distance for walking to Greenbelt area and reasonably priced.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
usa
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 24, 2013

What I really liked about this place was the location. It was in the Makati business district area and I felt pretty safe walking around the area. This place is not too far from the Greenbelt Mall, a good walking distance, and have a lot of eateries close to this hotel.

The hotel is showing some signs of wear, especially the rooms. It was not worth the price we paid. However, the suites are huge and was cleaned daily! We had the 2 bedroom family suite and had plenty of space to accommodate a family of 6. The living room is spacious and not to mention the full service kitchen. They even had a little room for the laundry area that had a washer but no dryer. They do have a dryer for free at the hotel guest services area.

Breakfast was okay, we only ate there twice and was not overly impressed. There is a good coffee shop beside this hotel that I preferred going for breakfast.

As for customer service, I thought the hotel staff were awesome! They always made sure to greet you when coming in and out. The staff were really friendly and their security personnel were very courteous and helpful. I have 2 little ones and so when they see me coming out or in with bag full of groceries and whatnot, they always make sure to assist me.

This place may be showing signs of wear but is not the case with the employees. I would recommend this place and wouldn't hesitate to stay here again. We enjoyed our stay!

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed February 13, 2013

Being in the central district in Makati gives this service residence its trump card. Another plus points are their large apartments/rooms and the good facilities for guests.

The customer service can be improved a bit more tho. Well actually ... a lot more. Simple things like smile a bit more, greet your guests, explain to them about the elevators, the shops around the corner etc etc. Its all about giving the little extra to the customers and the residences, and making them feel a bit more welcoming, instead of just someone who happens to stay the night.

Hope with these and other constructive comments herewith, the management can improve a bit more.

Would recommend this place if you are fine a with just a simple layover. For the price that I paid, I would expect a much warmer and friendlier service.

  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Greenstone Serviced Residences Makati

Also Known As:
Somerset Salcedo Makati Hotel Makati
Somerset Salcedo Makati Hotel
Somerset Salcedo Makati Manila
Greenstone Serviced Residences Makati Metro Manila
Address: HV Dela Costa corner LP Leviste Street | Salcedo Village, Makati, Luzon 1227, Philippines (Formerly Somerset Service Residence Salcedo)
Location: Philippines > Luzon > Metro Manila > Makati
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Swimming Pool
Hotel Style:
#11 Luxury Hotel in Makati
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Greenstone Serviced Residences Makati 4*
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