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“Good location and Good service” 5 of 5 stars
Review of Greenstone Serviced Residences Makati

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Greenstone Serviced Residences Makati
4.0 of 5 Hotel   |   HV Dela Costa corner LP Leviste Street | Salcedo Village, Makati, Luzon 1227, Philippines (Formerly Somerset Service Residence Salcedo)   |  
Hotel amenities
Ranked #26 of 67 Hotels in Makati
Mumbai (Bombay), India
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Good location and Good service”
5 of 5 stars Reviewed March 8, 2013

Have stayed in this hotel at least 30 nights, on different trip, its my preferred hotel in Manila
The hotel is centrally located in Makati, walking distance to most of the office in the area, walking distance to Greenbelt 3 for any shopping you might be interested in, and walking distance to P Burgos street which has many bars , wifi was good,

The service was good, and you could see the staff putting in effort to make your stay as comfortable as possible

Breakfast served is great and has good variety

Room Tip: There are only two lifts in this 30 storey hotel, and these lifts are used as service lift too, so s...
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  • Stayed May 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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90 reviews from our community

Traveler rating
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    39
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    9
    5
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • Italian first
  • Japanese first
  • Korean first
  • Any
English first
Senior Contributor
28 reviews 28 reviews
23 hotel reviews
Reviews in 19 cities Reviews in 19 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed February 25, 2013 via mobile

The hotel is in the center if the Makati Business District and has all the conveniences of home. Each unit has its own kitchen, dining area and is furnished. This is a good option for long staying guests who would opt for the amenities instead of staying in a hotel and not be able to do your own cooking. If cooking is not your style, restaurants abound the area. It's a good distance for walking to Greenbelt area and reasonably priced.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
usa
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 24, 2013

What I really liked about this place was the location. It was in the Makati business district area and I felt pretty safe walking around the area. This place is not too far from the Greenbelt Mall, a good walking distance, and have a lot of eateries close to this hotel.

The hotel is showing some signs of wear, especially the rooms. It was not worth the price we paid. However, the suites are huge and was cleaned daily! We had the 2 bedroom family suite and had plenty of space to accommodate a family of 6. The living room is spacious and not to mention the full service kitchen. They even had a little room for the laundry area that had a washer but no dryer. They do have a dryer for free at the hotel guest services area.

Breakfast was okay, we only ate there twice and was not overly impressed. There is a good coffee shop beside this hotel that I preferred going for breakfast.

As for customer service, I thought the hotel staff were awesome! They always made sure to greet you when coming in and out. The staff were really friendly and their security personnel were very courteous and helpful. I have 2 little ones and so when they see me coming out or in with bag full of groceries and whatnot, they always make sure to assist me.

This place may be showing signs of wear but is not the case with the employees. I would recommend this place and wouldn't hesitate to stay here again. We enjoyed our stay!

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Kuala Lumpur, Malaysia
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed February 13, 2013

Being in the central district in Makati gives this service residence its trump card. Another plus points are their large apartments/rooms and the good facilities for guests.

The customer service can be improved a bit more tho. Well actually ... a lot more. Simple things like smile a bit more, greet your guests, explain to them about the elevators, the shops around the corner etc etc. Its all about giving the little extra to the customers and the residences, and making them feel a bit more welcoming, instead of just someone who happens to stay the night.

Hope with these and other constructive comments herewith, the management can improve a bit more.

Would recommend this place if you are fine a with just a simple layover. For the price that I paid, I would expect a much warmer and friendlier service.

  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 30, 2013

Greenstone used to be the old Somerset hotel in makati business district. It's a really very good 5 star hotel in my opinion. We booked an apartment and it was truly a nice place for our 6 night stay.

Special mention to "mike" the porter who was always smiling and helpful. The front desk always had someone who was willing to help us out with shopping queries and the amenities where good.

It had a gym. Swimming pool and a golf putting green perfect cures from my hangovers.

The elevators where being serviced hence getting to your apartment was slower but apart from that it was a memorable experience. They did treat us Australians perfectly.


Cheers to the management team I will be back!

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed October 23, 2012

I stayed at the hotel 2 years ago on my first trip to Manila and found it a decent place to stay for business trips. But I didn't factor in the fact that the rate was pretty high for what it offered. After staying at other hotels of the same price range, I found that you have better options.

True it's in the business district of Makati and close to lots of things, but the service is really average. I stayed at the Fraser Place right on the next street and it's fantastic.

What bothered me this time around is their attitude. They insisted on charging my personal credit card for fear that my company wouldn't honor the payment agreement. I told them it's fine because I can expense it. But then they decided to refund me, during which process some significant amount (especially by local standards) evaporated due to exchange rate fluctuations.

I wish them the best with the new name and new management; but it's gone from my list.

Room Tip: ask for a room close to the roof to reduce the noise from the street
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  • Stayed July 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lichtenstein, Germany
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed October 16, 2012

Possibly the most frustrating and disappointing accommodation I have ever stayed any where in the world! For a so called 5* property, it was a complete disaster, give this place a wide birth. There is obviously some management issues going on which is clearly evident. The security was extremely intimidating in the lobby to say the least with no less than 15 guards at any one time. Over night the front doors were SMASHED and were barricaded up to prevent "somebody" from entering. The key card door system was not working and i had to get a customer service person to accompany me to the 28th floor every time i wanted to enter my room. There are no service elevators in the property and all of the staff travel on one of the 2 elevators all day long. There was no communication by the management in any respect. When I asked to know who the GM was they said there was not one . . . . . what a joke. GO ELSEWHERE

  • Stayed October 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Greenstone Serviced Residences Makati

Address: HV Dela Costa corner LP Leviste Street | Salcedo Village, Makati, Luzon 1227, Philippines (Formerly Somerset Service Residence Salcedo)
Location: Philippines > Luzon > Metro Manila > Makati
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Luxury Hotel in Makati
Price Range (Based on Average Rates): $
Hotel Class:4 star — Greenstone Serviced Residences Makati 4*
Number of rooms: 79
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Also Known As:
Somerset Salcedo Makati Hotel Makati
Somerset Salcedo Makati Manila
Greenstone Serviced Residences Makati Metro Manila

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