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“Perfect weekend stay” 5 of 5 stars
Review of Raffles Makati

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Raffles Makati
5.0 of 5 Hotel   |   1 Raffles Drive, Makati Avenue, Makati, Luzon 1224, Philippines   |  
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Ranked #1 of 67 Hotels in Makati
Manila, Philippines
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
“Perfect weekend stay”
5 of 5 stars Reviewed November 7, 2013

We celebrated my husband's birthday with a weekend stay at Raffles Makati recently.
The hotel is perfectly situated at the Ayala Center. It is flanked by Greenbelt and Glorietta Malls but maintains a quiet ambiance.
The hotel staff and management made our stay extra special. They surprised us with a room upgrade from a junior suite to an executive suite. It was one beautiful corner suite indeed! It was spacious and elegantly decorated, yet very comfortable and made us felt at home. There was even a lovely birthday cake and greeting card for my husband.
The staff handled everything - check-in/check-out, high tea, evening cocktails, breakfast, room service, and lunch with our family - flawlessly. We felt absolutely pampered.
Thank you, Raffles Makati, for giving us a wonderful experience. We could not have asked for more.

CD

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raffles_FairmontPH, Hotel Manager at Raffles Makati, responded to this review, November 12, 2013
Dear Clarizza,

Wishing your husband a belated happy birthday.

Thank you very much for celebrating his special day at Raffles Makati. It always gives us great pleasure to be part of our guests' special occasions. I'm glad that my hotel colleagues were able to make it extra special for him and your family.

I wish to thank you as well for giving kind and generous feedback on our accommodations, service and facilities. I'm glad that you enjoyed your culinary experience with us. On your next visit, whether your celebrating an occasion or not, I recommend that you try the Luxe Sunday Brunch at Spectrum. It's a wonderful gourmet adventure suited for the entire family!

Thank you once again for your positive feedback. I look forward to your next stay with us.

Kind regards,

James Bevans
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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153 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
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  • English first
  • French first
  • German first
  • Japanese first
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English first
Lisbon, Portugal
Senior Contributor
24 reviews 24 reviews
23 hotel reviews
Reviews in 21 cities Reviews in 21 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed November 6, 2013 via mobile

If you want to stay in a trendy place in Manila in a luxury hotel choose Raffles. One of the best i stayed and problably the best hotel in Manila. Everything is perfect, the room, the staff. Best of the best

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raffles_FairmontPH, Hotel Manager at Raffles Makati, responded to this review, November 12, 2013
Dear Sergio,

Thank you very much for your kind words about Raffles Makati, they are much appreciated.

I'm glad that we were able to provide you the best hotel stay experience during your visit to Manila. To be considered as perfection and referred to as your personal best is very humbling, we are honoured.

Thank you once again and we look forward to providing you the same level of service, and even better, on your next stay at Raffles Makati.

Kind regards,

James Bevans
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guam, Mariana Islands
1 review
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed October 29, 2013

Truly a magnificent hotel. Location is literally adjacent to the Ayala Center shopping complex, so everything is accessible and is only a few minutes walk away.

Service by the front staff is top-notch, especially the fact that they acknowledge all guests. Every time I stepped through the front door, they always greeted me by my name, preceded with the prefix, "Sir", which always gave me that sense of comfort and security.

The room amenities are amazing. For the high price tag, it's definitely worth the money. The bedroom and the miniature living room are separate, but each with their own large LCD TV. In the living room were an espresso machine and a complimentary set of self-brew packets. The dining area shared the same space as the living room and on the table were bits of complimentary sweets.

The bedroom is grand. The large, king-size bed is huge and the comfortable pillows and sheets are something you could literally sink into. It felt like sleeping on a cloud.

The walk-in closet was complete with an electronic safe, laundry bag, and other amenities. It also served as a hallway to the bathroom, which also had its sense of luxury. It really felt like a millionaire's abode.

I only stayed a night, so I wasn't able to completely experience the hotel's facilities, however I availed of the complimentary breakfast buffet, which was wonderful. The variety of international choices is broad and tasteful. It is also rare to have breakfast at a place that serves actual orange juice instead of Tang.

Overall, my stay at the Raffles Makati was amazing. Despite my short stay in Manila (4 days) and a tight budget, I opted to stay at this hotel for one night. For the experience. But I must say that that experience was grand.

Thanks to Joyce B. for helping me with a showroom on a previous visit to Manila. After seeing what the Raffles had to offer, I knew I wanted to experience a night at this hotel. Back in the US, Joyce helped me with the booking, which was a breeze, and months later, I'm back in Manila and I'm staying at the best hotel in Makati. If you're in Manila and you're looking for the amenities of pure luxury, try the Raffles. You won't regret it.

*Don't forget to tip the staff!*

  • Stayed August 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raffles_FairmontPH, Hotel Manager at Raffles Makati, responded to this review, November 4, 2013
Dear Alex,

Thank you for taking the time to share your stay experience at Raffles Makati. It's always a pleasure to get feedback from our guests.

I'm glad that our hotel colleagues were able to make you feel welcomed and at home throughout your stay. I'm also delighted to learn that you had a comfortable stay at your suite and enjoyed all the in-room amenities.

On your next travel to Manila, I hope you would stay with us longer so that you can fully enjoy what the hotel has to offer. We would be delighted to welcome you back and look after you once again.

I will share with Joyce your kind words about her. Thank you for commending her efforts.

Thank you once again for your very positive feedback and I hope to welcome you back soon in the not too distant future.

Kind regards,

James Bevans
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
oosterbeek
1 review
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 6, 2013

This year i stayed four times in the fantastic Raffles hotel Makati Why?
The first time was in februari, i was for business in Manila.The lady (Joyce Bernnal) who did check me in was fantastic and very helpfull with everything.
The second time was for holiday to Boracay in april with a stop over at the Raffles with my wife.Also my wife did like all privicy of the hotel.
The third time was in june with my daughter also for her a fantastick stay.
Last time was in september with my friend, Joyce was not there but we had another charming lady named Carmel.The Longbar with the special smoking section is a very nice place.Also the guys Garry and James are very helpfully I hope to come back a lot of times to the Raffles Makati.

Room Tip: I stayed in several rooms they are all fantastic
See more room tips
  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raffles_FairmontPH, Hotel Manager at Raffles Makati, responded to this review, October 16, 2013
Dear Theo,

It's always a pleasure to welcome you back! Thank you very much for your continued patronage. I'm happy to learn that you take every opportunity to stay at Raffles Makati - and it's always wonderful to have you with us.

I'm glad that our hotel colleagues make you feel very welcomed and at home each time you visit. I'd be happy to share with Joyce, Carmel, Garry and James your kind commendations.

I hope there will be a fifth visit soon. Perhaps during the holidays? Christmas in the Philippines is unlike any other. You and your family will have a wonderful time.

Kind regards,

James Bevans
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manila, Philippines
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed September 25, 2013

A brand new hotel that smells good and has a good sized bathroom with great fixtures. It offers a much needed haven from the pollution and the stress caused by being stuck in traffic for hours. The staff is friendly and eager to serve. The breakfast buffet could use a little more variation. Its central location in the downtown area provides easy walking access to shopping places, restaurants and other places.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raffles_FairmontPH, Hotel Manager at Raffles Makati, responded to this review, September 30, 2013
I'm glad to learn that Raffles Makati was able to provide you the comfort, peace and relaxation that you were searching for. Thank you for commending our colleagues, I'm glad they were able to make you feel looked after.

I have take note of your valuable feedback regarding our breakfast selection and I thank you for bringing this to our attention. I have already shared this with our culinary team.

Again, thank you for sharing with us your stay experience at Raffles Makati and we look forward to welcoming you back.

Kind regards,

James Bevans
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Copenhagen, Denmark
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed September 21, 2013 via mobile

Stayed here for 3 nights with my boyfriend. This is one on best hotel experience i've ever had.

Great big suite with an super soft and fluffy bed. Big bathroom, two flatscreens, friendly staff and our own butler. Nice view. Only good things to say about the hotel.

If were ever go back to Manila we will definitely stay here again.

  • Stayed September 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raffles_FairmontPH, Hotel Manager at Raffles Makati, responded to this review, September 30, 2013
Dear Pawloui,

I'm glad to learn that you had a wonderful three-night stay at Raffles Makati. I'm also delighted to know that your boyfriend also enjoyed his stay with us.

Thank you very much for your kind and generous feedback on our suite. I'm glad that our amenities were able to make your stay more comfortable and your needs were attended to by our butler.

I look forward to your next visit to Raffles Makati, hopefully in the not too distant future.

Kind regards,

James Bevans
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Taguig City, Philippines
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed September 19, 2013

I really looked forward to stay in the so called “Best Hotel in Manila“. But it was a more than common experience. Our Room, 909, had a lot of issues. The power outlets aren’t considered to use them with a plug. The Power Panel (where you can switch on the lights and remote the Aircon from you bed) freezes sometimes, so there wasn’t a chance to change the temperature at 3am. On the other hand the Email Client pops up on TV, so you’ve to call the reception to switch it off. The bed is nice, the shower as well. But all in all, I expected much more from a Raffles Branch. The Fairmont Hotel offers a nicer Pool, and better rates. You won’t miss anything if you’re going to Check-In at the Fairmont Hotel instead of the Raffles Hotel.

  • Stayed September 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raffles_FairmontPH, Hotel Manager at Raffles Makati, responded to this review, September 30, 2013
Dear Patrick,

I appreciate hearing from you and wish to thank you for bringing to our attention your recent stay experience with us. Feedback from our guests are always welcomed and are considered valuable as it allows us to recognize areas that we can improve on.

I wish to extend my sincerest apologies for the inconvenience you experienced during your stay with us. Rest assured that your valuable input will allow us to continuously improve on our services and amenities. I hope you will give Raffles Makati another opportunity to be of service to you again.

In the future, should you wish to experience Fairmont Makati, it will be my pleasure to extend my own personal assistance for your booking needs. Please feel free to reach me via email: james.bevans@fairmont.com.

Kind regards,

James Bevans
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Raffles Makati

Address: 1 Raffles Drive, Makati Avenue, Makati, Luzon 1224, Philippines
Phone Number:
Location: Philippines > Luzon > Metro Manila > Makati
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Makati
#1 Luxury Hotel in Makati
#1 Spa Hotel in Makati
#3 Romantic Hotel in Makati
#4 Family Hotel in Makati
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Raffles Makati 5*
Number of rooms: 32
Official Description (provided by the hotel):
Unrivalled charm, endlessly enchanting with unparalleled grace, understated refined and contemporary luxury. Raffles Makati is a legendary oasis of calm and elegance nestled in the most prestigious address of Makati Avenue, in the financial and cultural hub of the Makati district. ... more   less 
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Also Known As:
Raffles Makati Metro Manila

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