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“Stylish new hotel with fantastic staff” 5 of 5 stars
Review of Fairmont Makati

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Fairmont Makati
5.0 of 5 Hotel   |   1 Raffles Drive, Makati Avenue | Corner Arnaiz Street, Makati, Luzon, Philippines   |  
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Ranked #2 of 74 Hotels in Makati
Singapore, Singapore
Level Contributor
132 reviews
115 hotel reviews
common_n_hotel_reviews_1bd8 388 helpful votes
“Stylish new hotel with fantastic staff”
5 of 5 stars Reviewed July 28, 2014 via mobile

This hotel is a relatively new hotel which is on the same site as Raffles Hotel and some of the facilities are shared eg the spa. It is conveniently located 5 mins walk from Greenbelt shopping centre in Makati which is handy for shopping and eating and drinking. The whole of the hotel is stylishly designed and the rooms are very large and modern. The spa is luxurious and for a city hotel the pool area is quite large and again nicely designed. But what really sets this hotel in a class of its own is the staff. They are so welcoming, friendly and polite - nothing is too much trouble. You are welcomed by smiles everywhere! Absolutely impeccable service.

Stayed July 2014, traveled as a couple
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raffles_FairmontPH, Hotel Manager at Fairmont Makati, responded to this review, July 30, 2014
Dear KL_Sue,

Your review was a joy to read.

While I'm delighted to learn that you enjoyed our guest rooms, spa and other facilities, I'm happy that is was because of the service, friendliness and professionalism of our hotel colleagues that made your stay with us wonderful.

Thank you for taking the time to recognize our team. It always gives us great pleasure to provide memorable stay experiences for our guests.

I hope that you would stay with us again on your next travel to Manila.

Kind regards,

James Bevans
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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906 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (179)
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Hong Kong
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed July 27, 2014

Great location, outstanding service but too corporate that would be the only minus of the review.
If you are looking for a place to stay right at the heart of the city within walking distance to major dining spots, i would highly recommend this hotel.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raffles_FairmontPH, Hotel Manager at Fairmont Makati, responded to this review, July 30, 2014
Dear StephanHHongKong,

Thank you for highly recommending Fairmont Makati to those who wish to stay in the city. It was a pleasure to have you with us.

If there's any way we can make your stay with us more leisurely, please do not hesitate to touch base with our Concierge team. While our hotel has recreational facilities you can enjoy, such as our swimming pool and spa, we would be more than happy to make your stay extra memorable by recommending local attractions that will give you a well-deserved break from your business trip.

Please do keep us in mind on your next visit. We would be delighted to welcome you back.

Kind regards,

James Bevans
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, United Kingdom
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed July 26, 2014

as at the time of writing this review, Fairmont is ranked number 2 hotel In Makati. Must say, I think it is on the way to number 1. Great hotel, great service and excellent location being so close to all major amenities.

Rooms were large, well equipped and very clean

A few gripes....

the lighting and aircon is controlled by a unit next to your bed side table. there is a button called "master". I thought this would turn off all lights... which it does.... but it also turns off all power to bed side table. I learnt the hard way when I woke up 2 mornings in a row with a dead phone that didnt charge.

While greenbelt is opposite the hotel, they make you walk all the way around the hotel to get to the street. Not a big deal, I admit, but a short cut through the hotel onto Makati ave would have been good.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raffles_FairmontPH, Hotel Manager at Fairmont Makati, responded to this review, July 30, 2014
Dear Kas_f74,

Thank you very much for your wonderful feedback.

I'm happy to inform you that by the time you posted your valuable review, our ranking catapulted to #1! Thank you for your kind support and patronage, we're very appreciative of your graciousness.

Thank you once again for sharing with us how much you enjoyed your stay at Fairmont Makati. We look forward to your return.

Kind regards,

James Bevans
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scottsdale
2 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed July 25, 2014

We booked 5 rooms for our extended family and everyone enjoyed their stay. I also booked 3 rooms at the Raffles thinking it is the one and same hotel as the Fairmont. Apparently they share the same address but is managed differently. Just to let people know the Raffles and the Fairmont is interconnected, the only way to know is the transition in the flooring that you are on the other side. Apparently they share the same restaurant "The spectrum" ,people at the Fairmont is given a 20% discount for brunch. The front desk is different for the both sides. never seen this set-up before but all my family had a wonderful time in both hotels.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raffles_FairmontPH, Hotel Manager at Fairmont Makati, responded to this review, July 28, 2014
Dear Maria N,

It's a pleasure to be of service to you and your family. I wish to thank you for booking your stay with us.

I'm glad that you had a taste of both the Fairmont and Raffles during your visit. Please do keep us in mind on your next family vacation. We would be delighted to welcome all of you back.

Kind regards,

James Bevans
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed July 25, 2014

There can be no better place to stay in Manila. Well I used to say that about the Shang, but this new hotel has raised the bar. Whilst the Shang sleeps on its laurels, and decaying infrastructure, the Fairmont has it nailed in terms of luxury hotels. Rooms are, well, roomy, gym is huge and the Lounge is well worth the extra cost.

But the biggest thing that you will appreciate is the service. Simply impeccable. We were made to feel at home and nothing was too much trouble, including a cup of tea at midniht as we arrived on an evening flight.

We were sorry to say goodbye after such a pleasant stay!

Room Tip: There are no bad rooms!
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  • Stayed June 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raffles_FairmontPH, Hotel Manager at Fairmont Makati, responded to this review, July 28, 2014
Dear John262014,

We're very honored to be your new hotel of choice! Thank you very much, we are absolutely humbled by your kind words. I'm glad that Fairmont Makati was able to provide you the luxury and comfort that you seek and deserve.

I also wish to take this opportunity to sincerely thank you for your gracious commendations on the service of our hotel colleagues. Once again, we are humbled by your praises.

Thank you once again for your wonderful feedback and we all look forward to your return.

Kind regards,

James Bevans
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Honolulu, Hawaii
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 24, 2014

i'm use to staying at shangri la hotels but decided to give fairmont a try. i booked the floor with access to the gold lounge. the hotel was quiet, clean and the service provided by the clerks in the gold lounge was excellent. printed out my boarding passes and took care of my airport transfers. and even gave me a good bye glass of champagne.
the only thing i can think to complain about was the view. nothing nice to see.
but i think i'll be staying there over shangri la makati from now on.

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raffles_FairmontPH, Hotel Manager at Fairmont Makati, responded to this review, July 28, 2014
Dear Mitsuoikeda,

It's great having you with us. Thank you for choosing to stay at Fairmont Makati this time around. I'm glad to learn that we'll be expecting more visits from you in the future. It's always a pleasure to welcome back returning guests.

I'm happy that you enjoyed our service at the Fairmont Gold Lounge. I'm delighted that our colleagues were able to provide you a comfortable stay experience and were able to assist you with your travel needs.

We look forward to your return, hopefully in the very near future.

Kind regards,

James Bevans
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vienna, Austria
Level Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed July 23, 2014

As the title already indicates, what more can one ask for ? This hotel is one of the Top Class hotels and it starts already upon arrival. The hotel personnel is friendly, professional and extremely helpful. They go the extra mile to help you. My daughter wanted to watch a basketball game, but we discovered that it would be hard to impossible for us to reserve tickets in time. With the help of Michael, Christian and Christopher from the Concierge Team, my daughter was able to watch the game. They did not only helped us with the ticket reservations, but even went to pick them up so that my daughter would have them in time.

Breakfast is fabulous and leaves little to wish for. The food is excellent and offers a broad choice. The rooms are spacious (even with two double beds) and are luxurious. The bathroom is big and offers a separate toilet and shower area. The shower area is big enough to accommodate three people. The gym is spacious and has a complete offering of machines and dumbbells. While using the treadmills, you have a nice view over Makati.

Not only the hotel is excellent, but also its location. Three big shopping Malls (Greenbelt, Landmark and Glorietta) are on walking distance away and two of them are actually just opposite the hotel.

All in all a very memorable stay and definitely recommendable. The price might be on the higher side, but booking early would save a few Euro here. But then again it is definitely worth the price and if you book it for holidays then this is a great way to start it.

Room Tip: All rooms are excellent and quiet.
See more room tips
  • Stayed July 2014, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raffles_FairmontPH, Hotel Manager at Fairmont Makati, responded to this review, July 25, 2014
Dear RaymondWooninck,

It's great to hear from you. It was such a pleasure to have you and your family with us.

I'm glad that we were able to provide your daughter a memorable experience. I will make sure that Michael, Christian and Christopher receive her thanks and that they get commended for their efforts. Moreover, I wish to extend to you my sincerest thank you for taking the time to give recognition for the service of our hotel colleagues. You're very kind to do so.

I'm also delighted that we were able to provide you a comfortable stay in our guest room plus a sumptuous dining experience at Spectrum.

I'm happy to learn that you consider your overall experience with us as a great value for money. We all look forward to being of service to you again in the near future.

Kind regards,

James Bevans
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairmont Makati

Address: 1 Raffles Drive, Makati Avenue | Corner Arnaiz Street, Makati, Luzon, Philippines
Phone Number:
Location: Philippines > Luzon > Metro Manila > Makati
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Makati
#2 Family Hotel in Makati
#2 Luxury Hotel in Makati
#3 Business Hotel in Makati
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Fairmont Makati 5*
Number of rooms: 280
Official Description (provided by the hotel):
Situated in Makati's prestigious commercial business, the luxurious Fairmont Makati is a hotel with 280 elegantly appointed guest rooms and suites including Fairmont Gold - our exclusive lifestyle hotel experience. This luxury Makati City hotel features six restaurants and lounges, over 1,700 sq m of versatile meeting and function space, including a 859 square meter ballroom accommodating up to 720 diners. Relax and re-energize in hotel's Willow Stream Spa, one of the city's most luxurious retreats, or the adjacent fitness center and outdoor swimming pool. ... more   less 
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Also Known As:
Fairmont Makati Metro Manila

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