this location cannot be beat! step outside the doors and you're right in the middle of one of the largest malls in manila. restaurants are right next door as well. service was warm and friendly, and they were very receptive to our needs. i dare say their service exceeds the service i was provided at the "5 star" hotel across the street. the room was spacious, and the pillows were unique in that they were labeled as firm or soft. the beds were a little too firm for my back, but comfy enough. minor complaints are the noisy a/c, and the slow elevators. otherwise, i would gladly stay here again, and highly recommend this hotel!!