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“great location and value” 4 of 5 stars
Review of Holiday Inn & Suites Makati

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Holiday Inn & Suites Makati
4.0 of 5 Hotel   |   Glorietta 1, Palm Drive | Ayala Center, Makati, Luzon 1224, Philippines   |  
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Ranked #9 of 74 Hotels in Makati
Certificate of Excellence
Las Vegas, Nevada
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“great location and value”
4 of 5 stars Reviewed July 21, 2014

this location cannot be beat! step outside the doors and you're right in the middle of one of the largest malls in manila. restaurants are right next door as well. service was warm and friendly, and they were very receptive to our needs. i dare say their service exceeds the service i was provided at the "5 star" hotel across the street. the room was spacious, and the pillows were unique in that they were labeled as firm or soft. the beds were a little too firm for my back, but comfy enough. minor complaints are the noisy a/c, and the slow elevators. otherwise, i would gladly stay here again, and highly recommend this hotel!!

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HISMakati, Manager at Holiday Inn & Suites Makati, responded to this review, July 23, 2014
Dear valued guest,

Thank you for choosing to stay at the Holiday Inn & Suites Makati.

We appreciate you taking time to share your experience regarding your recent stay with us. We are delighted that you have enjoyed your stay at the hotel. I will never miss to share this to the entire team to inspire them to continue their efforts in making Holiday Inn and Suites Makati a leader in hospitality excellence.

Once again, thank you and we look forward in welcoming you back here at the Holiday Inn & Suites Makati.

Sincerely,

Karim K
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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642 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (149)
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1 review
5 of 5 stars Reviewed July 17, 2014 via mobile

I dont usually write reviews but having such a great experience made me want to do so, ås a way of saying " Thank You" to all the great staff who made my experience so beautiful. It felt refreshing to see people caring to do their job so genuinely and embracing us strangers ås their own.
You have wonderfull housekeeping staff, so caring. The way they respond, so happy to assist, I never felt so welcomed in any of the hotels I have stayed so far( I wish I had taken the name of the team who was responsible for the 8 th floor cleaning on the 16 July- great team, you are very lucky to have such amazing staff)). Plus ur business centre staff, a well done to all of you.

  • Stayed July 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HISMakati, Manager at Holiday Inn & Suites Makati, responded to this review, July 21, 2014
Dear valued guest,

Thank you for taking the time to convey your comments regarding your recent stay with us.

We always strive to maintain high standards of hospitality to our guests to the best of our abilities, and it is always gratifying to know that they are met and appreciated. I will not miss to share your positive comments to the team.

I look forward with pleasure to welcome you back to the hotel in the near future.

Sincerely yours,

Karim K
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed July 16, 2014 via mobile

I've stayed in a lot of hotels in Makati (Fairmont, Raffles, Dusit, New World, Ascott (back when it was called Oakwood) and Shangri-La) but have only been compelled to leave a review for Holiday Inn because I believe this is the hotel I will keep staying and returning to from now on.

Value - Reasonably priced accommodation in the heart of Makati.

Location - Direct mall access! No need to get all hot and sweaty or wet with rain while carrying your shopping purchases from Glorietta. ;-)

Amenities - Modern hotel rooms, (opened in 2013), comfy beds, firm/soft pillows, free and fast wi-fi, safe, fridge, hair dryer, adequate bathroom space, handheld shower (no bath), retractable clothesline, complimentary toiletries, etc. there's also a rooftop pool, bar, spa and gym.

Service - Service was top notch. From security staff, to front desk, to housekeeping, to management. A minor incident was resolved with speed and professionalism, you can really tell from their response how well trained the staff were. Service from all levels of staff were friendly, professional and sincere. We felt taken care of.

I wish to compliment and thank their duty managers, Micoy and Alvin
Front desk staff, Leslie and Andy
Concierge/bellhop, Nel and Arcel
Housekeeping, Justin
And lastly, the really smiley security guy (not sure what his name was), who greeted us warmly each day and recognized us when we returned for the second part of our stay.

We will be back!

Stayed July 2014, traveled as a couple
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HISMakati, Manager at Holiday Inn & Suites Makati, responded to this review, July 20, 2014
Dear valued guest,

Thank you for choosing to stay at the Holiday Inn & Suites Makati.

We are very delighted to know that you have enjoyed your stay at the hotel and we have provided you the level of service that you are expecting from us.

We are always pleased to receive praises and acknowledgement of such a positive nature. It has always been rewarding to know that our staffs’ hard work is recognized by our guests and takes the time to say thank you. Your comments will be shared to our entire staff to inspire them to continue their efforts in making Holiday Inn and Suites Makati a leader in hospitality excellence.

Again, thank you for your thoughtful comments. We hope to have many more opportunities of serving you in the future.

Sincerely yours,

Karim K
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed July 15, 2014

The hotel is conveniently located in the heart of shopping area literally its next to the main entrance of Glorietta Mall. We stayed many holiday Inn hotels all over the world some are ok but this is more modern, nicer and newer compared to a lot of holiday inn and suites including their USA property. Staffs are friendly and helpful. We had a great time and enjoyed our stay here and no complains. We stayed in the 8th floor then booked again another night on the 12th floor and everything was great. They helped you get a cab if you wont take the hotel transport and make sure they record and log the plate number and name of the cab you ride on for safety purposes. I definitely recommend this hotel.

Room Tip: If you want to stay around makati area and don't want to take a cab or walk far or little far to...
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  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HISMakati, Manager at Holiday Inn & Suites Makati, responded to this review, July 17, 2014
Dear valued guest,

Thank you for taking time to convey your comments regarding your recent stay with us. Your willingness to share your thoughts with us is genuinely appreciated.

We are delighted that you have enjoyed your stay here at the hotel and appreciate them gesture of recommending the hotel. I would definitely share your comments to the whole team to inspire them to continue their efforts in making Holiday Inn and Suites Makati a leader in hospitality excellence.

Thank you and Best Regards,

Karim K
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Makati, Philippines
Level Contributor
44 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed July 13, 2014

Great hotel, perfect location. Love the roof deck pool and bar. The kids really loved this week end. And since it is located near glorietta and greenbelt, you have a lot of choices for your dinner and breakfast. You also have reserve parking for hotel guests despite the busy week end in makati.

Stayed July 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HISMakati, Manager at Holiday Inn & Suites Makati, responded to this review, July 17, 2014
Dear valued guest,

Thank you for taking the time to share your experience regarding your recent stay with us.

We are delighted that you and your kids have enjoyed your stay at the hotel and provided you the best of convenience that you need during your stay.

We look forward in welcoming you back here at the Holiday Inn & Suites Makati.

Sincerely,

Karim K
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, Nevada
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed July 13, 2014 via mobile

My husband and I stayed at Holiday Inn because of its location. The ground floor is literally next to the Glorietta Mall! Unfortunately nothing is open until 830 (supermarket) or 1000 (malls) but the fact that the hotel is next to the mall made it very convenient to us! My only complaints were the bed, AC, & the bathroom. The bed wasn't comfortable; gave us back pain. The AC was noisy and didn't feel like it kept the temperature we set it at. The water in the shower sometimes took time to drain. Otherwise, the staff was great; always smiling and helpful. They asked about our stay and did mention that we should have raised our concerns at the beginning of our stay. We probably should have.

  • Stayed July 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HISMakati, Manager at Holiday Inn & Suites Makati, responded to this review, July 17, 2014
Dear valued guest,

Thank you for taking time to convey your comments regarding your recent stay with us. Your willingness to share your thoughts with us is genuinely appreciated.

We are delighted that you have enjoyed your stay with us. At the Holiday Inn and Suites Makati, we always strive to render outstanding personalized service to our guests to the best of our abilities, and it is always gratifying to know that they are met and appreciated.

Please rest assured that your comments and suggestions are well-noted as we rely on you, our guests on how we can better meet your needs.

I look forward with pleasure to welcome you back to the hotel in the near future.

Sincerely yours,

Karim K
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairns, Australia
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed July 12, 2014

The hotel is fairly new and everything is in excellent condition. We chose this hotel because of the location (walk out the front door, a few steps to the right and you are in the huge Glorieta shopping complex). One of the largest and most modern shopping centres in Manila.
The hotel staff were very professional and helpful. The free drinks on arrival is a nice litttle extra and the free Wi=Fi worked very well. A very comfortable room at a reasonable price. We have stayed at many Makati hotels in the past but we will certainly stay at the Holiday Inn again next visit.

Room Tip: Higher rooms provide nice views.
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  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HISMakati, Manager at Holiday Inn & Suites Makati, responded to this review, July 17, 2014
Dear valued guest,

Thank you for choosing Holiday Inn & Suites Makati as your preferred hotel on your visit here in the Philippines.

We are very delighted that you have enjoyed your stay at the hotel. Our Team always strive hard to provide our guests the highest standard of hospitality and it is gratifying to know that they are met and appreciated.

We look forward in welcoming you back here at the Holiday Inn & Suites Makati.

Thank you and Best Regards,

Karim K
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn & Suites Makati

Address: Glorietta 1, Palm Drive | Ayala Center, Makati, Luzon 1224, Philippines
Phone Number:
Location: Philippines > Luzon > Metro Manila > Makati
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Romantic Hotel in Makati
#6 Spa Hotel in Makati
#7 Family Hotel in Makati
#7 Business Hotel in Makati
#7 Luxury Hotel in Makati
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Holiday Inn & Suites Makati 4*
Number of rooms: 348
Official Description (provided by the hotel):
Enjoy the warmth of the Filipino hospitality as you check-in at the Holiday Inn & Suites Makati, Metro Manila's newest international hotel which is situated at the heart of Ayala Center in the Central Business District of Makati City. The hotel is approximately 30 minutes away from the Ninoy Aquino International Airport, a 10-minute ride to nearby Bonifacio Global City & a short walk to the Makati Philippine Stock Exchange. It has direct access to Glorietta Mall, Ayala Centers world-class hub for shopping, dining and entertainment.Be delighted with our genuine service when you stay in any of our 348 guest rooms which are all fully equipped with coffee & tea making facilities, high-definition 40" LED TV, IDD/NDD telephone, mini-bar, work desk with high-speed Internet access and a multimedia panel. Moreover, Holiday Inn & Suites Makati offers excellent dining and entertainment through its smart casual all day dining, a hip and happening bar and a sky lounge. For guests' business needs, other facilities include meeting & function rooms, a boardroom, a business center, and an executive lounge. Have a relaxing time and soak up the sun by the hotel's roof deck swimming pool overlooking the cityscape. Experience the warmth, wealth and wonders of the Philippines with our close proximity to local cultural attractions. Relax and feel at home in a family friendly environment where Kids Stay Free, Kids Eat Free. ... more   less 
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Also Known As:
Holiday Inn & Suites Makati Metro Manila

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