Just recently stayed 4 nights at this hotel instead of an initial choice in Bonificio. Compared to other reviews posted here, I can not confirm any lacks of service processes. The staff is pretty engaged to respond you wish . Although, I was sometimes amused about the number of staff being around, I am experienced enogh to identify quickly the "who is capable and rsponsible".
Therefore, I cannot complain about responsivness in whatever issue. Starting with airport pick-up and drop, check-in, billing or restaurant service, room service, all pretty fine for me.
Price can be discussed when comparing this Holiday Inn with other examples in Makati and I perceive it somewhat upper end of acceptable level.
Spa is nice and new and hopefully the offer remains at least on this quality.
The team at the bar for sure needs some more practice until the drinks are mixed from the top of their mind. Anyhow, Hope and Chrissie do their best to put some light ion the learning curve of their back end.