I have no illusions about budget hotels, in fact, I have stayed at Tune Makati around 3 or 4 times previously even though I have a house an hour away. I normally stay here when I go out w/ friends and dont want to drive drunk home or have a driver wait up for me. I am usually content w/ the arrangement - just a clean room, comfy bed and great location(although in an alley). These things usually pose no problem for me. On my birthday last month I went out w/ my friends in Rockwell to celebrate and decided to book a room here because I did not want to go home to Quezon City and I had a flight to catch the next day. They had a table for "CONCIERGE" of sorts who offered airport taxi rides at the rate of P600 which I thought was hilarious. I told them i was a local and the airport was just around 20 minutes away even w/ traffic.I could not understand why they are offering this exorbitant rate- are we not in a BUDGET hotel? Anyhow, determined to get a cab by myself I went out and asked the guard to help me hail one, Took him around 3 minutes to wave to waiting cab around the corner which had the sign "HOTEL TAXI". Did not make sense as it was just a regular taxicab except for that sign. That should have been a red flag, but I didnt think of it and handed the guard a tip and off I rode in the taxi. Around 2 corners from the hotel the driver told me he will charge P300 and will not use the meter. I right off told him mustering all the calmness left in me that I could report him because that is illegal and that I am a lawyer. He told me he will just drop me off then. I objected and said Definitely not! I have my luggage and I do not know this area (we were in the small streets of Makati). Perhaps sensing I will really report him he just told me to add a tip of 100 to the bill. I am okay with tipping, infact i am quite generous if service is good. But tipping is not demanded for- specially not in taxis. NOW, why am I writing my complaint about this horrible experience w/ the taxicab you might be thinking. Shouldnt this be about the hotel? Well the thing is, I realized the guard and the taxicab driver were in cahoots and the driver was just waiting for hotel guests probably thinking tourists can be easily ripped off unlike locals who know their way around. Which explains the "HOTEL TAXI" laminated sign propped near the dashboard window. I suggest that the hotel management look into this. I know that budget hotels have limited services but guest safety should still be a priority. Oh and to add insult to injury I generously tipped the guard for getting me a cab right away,only to find out he is in cahoots with the taxi driver. Bad experience!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.